Orlando International Airport

Mr J Tobin 18/09/09

?i have rented cars in the usa for the past 25 years this was the best deal ever.

100% rating

?

Miss Paula Beardsmore??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 30 2008??? 96???????

Mr Michael Matthews? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Sep 30 2007??? 40??????? would never hire car again from alamo,? the staff were not helpful at all and tried to sell us other insurances even though we paid for fully inclusive, also made us leave cash deposit.

Mr Neill Stewart?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 29 2007??? 44??????? Poor standard of SUV’s available at Alamo (Orlando International) dirty inside, the one I eventually opted for developed a problem almost immediately and when I took it back it was a great problem to them to give a good standard replacement vehicle for my requirements, overall not impressed with Alamo, equally however I have no complaints with US rentacar

Mr STEPHEN GUEST??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 29 2007??? 87??????? why do they always ask if you want to upgrade and cannot accept no as no? (not only this company)

Dr Colin Welsh Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Sep 29 2006??? 80??????? As usual despite having booked the vehicle that we required there was unnecessary bartering at the collection desk to try and get us to upgrade vehicle – at a not insignificant cost.? I understand that there will be an element of commission for the agents on the desks, but it is something I could do without – if I needed a different vehicle I would have booked it (and at the lower cost of pre-booking!!)

Mr Alan Ritchie??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 28 2007??? 84??????? Pleased with car and overall service, but still felt pressurised by staff in the USA pushing upgraded vehicles. Customers probably order at the time of booking what they want and need and don’t want additional charges imposed at the time of collection

Mr David Cann??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 28 2007??? 57??????? The additional payment for roadside assistance should be included in the total price and not an add on after arrival.

Mr Ian Wood?? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Sep 28 2007??? 77??????? Too much time spent by the Dollar staff on trying to convince me to either upgrade or to take out further insurance.

Mr John McNama??????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 28 2007??? 86???????

Mrs Wendy Jones??????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 27 2008??? 86???????

Mr craig magee??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep 27 2007??? 100????? Everything was 100% okay, but…. i did feel a bit pressured into being asked to upgrade to a bigger vehicle, which i was told we may need.. 5 of us, we hired a 7 seater minivan and were told we would probably not get all our cases in it..turned out to be untrue by the way, but apart from that, i would use them again.. and again… and again!!

Mrs samantha colmar??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 27 2007??? 86???????

Mrs Lorraine Johnson?? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 27 2006??? 96???????

Mr shane binns Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 26 2008??? 93???????

Mr Michael Rickell?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 26 2007??? 64??????? I went to the trouble of trying to utilised the ‘quick pickup’ arrangements with Alamo prior to leaving the UK which ended as a total? disaster on arrival at Orlando – the computer terminals at the airport providing the automated pick up service would not accept the responses to the questions asked. The end result was that we had to join a queue which resulted in the car pickup process taking one and a half hours

Mr Michael Horne??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep 26 2007??? 67??????? The service from the office in UK very good spoilt only by lack of communication when I had a problem with Alamo at Orlando Int’l Airport and the code I was given by the UK office was apparantly incorrect. I rang at least 4 times from the US and emailed from the US without any return call or email. I was told they were awaiting a response from a 3rd party but after 16 days I am unsure of what if anything was being done.? Kelly & Nicky in the UK office obviously did their job without fault (and I must mention that they are most polite, curtious and in sorting the car initially very good… please pass on my thanks), they passed on the problem to whomever it was to be passed onto to solve but then the problem was never solved.? In the end I travelled to the Airport early upon return and spent an hour sorting it myself. I will though probably use Floridacarhire again but maybe not use Alamo and recommend to my brother-in-law as he is travelling to Orlando in February.? In this case I do believe that the majority of the problem was with Alamo but it would have helped if the UK office had looked into the problem and able to give me an answer.

Miss Paula Beardsmore??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 26 2007??? 83???????

Mr James Davidson????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 26 2007??? 60???????

Mr Graham Baird???????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 25 2008??? 100????? There was absolutely no queue when we arrived at Alamo and we were in and out within 5 minutes. There was a large selection of cars to choose from and we chose a lovely Pontiac G6. This is the main reason we use Alamo as we like to choose the car from those they have available.??? The service received was excellent.??

Mr michael william thursby??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Sep 25 2008??? 70??????? Your service 1st class? At alamo desk big sale pitch on up grading car we had suv pre booked all 4 cases fit in back no problem, on desk we were told we would need to upgrade as we would not get the cases in pure rubbish.

Mrs Cathryn Smith?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 25 2007??? 100?????

Mr Chris? Way Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 24 2007??? 47??????? The web site is very miss leading. I opted for 4×4 extended. This told me i could get 7 passengers and up to 5 pieces of luggage in. I actually had 6 passengers and 5 suite cases, if it wasn’t for not using one seat we would not have managed to get the cases in, that said we still had to have two cases perched on the passengers laps. I was very unimpressed with this. You might want to think about how you display the capacities show and tell the truth. I spent a long time looking at what was a suitable car for our holiday and i hired the car based upon what you said. This is a misrepresentation of the true size and capacities of the vehicle.

Mr Kenneth Moore????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 23 2008??? 57??????? Collected car from MCO everything seemed OK. On saturday the engine management warning light came on.Rang Alamo at MCO spoke to Jacob.He said the fuel cap might not be tight.[rubbish]The handbook tells me not to drive the car.Jacob tells me to keep driving.I had no faith in the car so did not go to Clearwater or St Augustine.Unhappy with Jacobs attitude.The warning light stayed on untill I returned the car to Alamo and reported the fault.This was almost two weeks later.

Mr Peter Goodman????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 22 2008??? 37??????? I had taken out gold insurance and on collecting my vechicle I beleive I was missold road assistance. The Alamo agent told me that if I broke down and had to be towed away I would not be covered and other various examples which I thought was standard hire agreements. Make sure what you are covered for befor booking. Very presurised on upgrading and adding on extras.

Mr GEOFFREY BOND????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 22 2008??? 96??????? Used Alamo for the car hire this is for the second time this year. We used to use dollar but the staff are not helpfull and the quality of cars is not good.All members of our family now use floridacarhire.net

Mrs Lorraine Johnson?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 21 2007??? 97??????? I would always use USrentacar and Alamo as you receive good service from both.? I like Alamo as you can pick your own car at Orlando International Airport whereas the others they give you a car

Mr Yvonne Hills?????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 21 2007??? 97???????

Mr Brian Spratt??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 20 2008??? 40??????? on picking up car was informed that company in uk had gone out of business.? had to pay again to hire car and had to hire lower grouped car. problem sorted out via your website (live chat) lisa (excellent customer service)? but very disappointed with dollar.

Mr PHILIP HOGARTH?????????? Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep 20 2008??? 80???????

Mr Luke Mirfin Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport??? Sep 20 2008??? 83???????

Mr Keith Brabbs????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 20 2007??? 83??????? Maybe should be a little more specific to which car you are allowed, and where abouts they are, but other than that no problems, and would use again.

Mr THOMAS MCLEAN??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Sep 19 2008??? 77??????? After reading my details I was told to pick up my vehicle (three rows away) I arrived to find that there were no SUV`s in the rows where I was directed to?????? I returned to the reception to ask for help and was told that she had made a mistake and thought that I was picking up a full size car not a full size SUV.??? Then I had to wait for 45 min`s until they found my the correct one.? Not very good for first experience of Alamo but this would not put me off using them again.

Mr David Potter?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 19 2008??? 34??????? As always, Alamo spent some time trying to tell me I was under-insured etc etc. The car needed air in three tyres, the engine oil light was on, and the inside of the car was dirty, and the outside had several minor dents.There was no water in the windscreen wash tank. This car had obviously not been checked over before it was made available for re-hire.

Mr dean davis? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep 19 2008??? 96??????? I have used alamo on many occations and have never been disapointed, from the location at the airport, friendliness of staff to the quality of the vehicle, they would be my recomendation every time.??

Mr J Duncan??? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Sep 19 2007??? 80???????

Mr Alan Powell??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 19 2007??? 100?????

Mr john tobin?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep 18 2009??? 100????? i have rented cars in the usa for the past 25 years this was the best deal ever

Mr Paul Heath? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Sep 18 2007??? 54??????? On arrival at Orlando International as ever the collection point is very convienent being on the Airport but we found that on collection we were told to pay further charges, i.e breakdown recovery plus other items which we were told we had to pay by the Alamo rep or else we would not be able to rent the vehicle. This we found very annoying as we had a fully inclusive car voucher & were not informed before we booked that we would have to pay more charges on arrival at Alamo. We are quite disappointed with the service this time as we have used Usrentacar many times before & never had any problems & most of all never had to pay any further charges on collection of the car, will shop around in future for other car rental agents who disclose all the information. Very Disappointed,lost loyal customer. Paul Heath.

Mrs Diane Ramsdall???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep 17 2008??? 100?????

Mr S Chapman Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Sep 17 2007??? 80??????? I think we all expect to have to endure long queues to pick up our rental car but why do the staff still insist on wanting to sell me an upgrade.? If that fails they try something else like sat nav or in fact anything to get me to part with extra money.? I certainly don’t like or appreciate their new scare tactics when trying to sell personal accident/breakdown cover.

Mr MICHAEL BARLEY???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 16 2009??? 100????? Very good service but once again Alamo tried to charge you for extras and try to persuade you to have a bigger vehicle.When I returned it I was told there would be a charge of $13.61 and being as I had GOLD service I thought? I was covered for everything.

Mrs Angela Ashby??????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 16 2007??? 80???????

Mrs lindsay huxley??????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 15 2007??? 84??????? Definatley worth upgrading to the gold package but the staff will still try to sell you extras!! Alamo also let you choose your own car.

Mr Paul Sturges??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 15 2007??? 27??????? very disapointed with the service from staff, also car was very dirty inside, no attempt had been made to clean it, but we only found out the next day and didnt want to waste any of our holiday returning it

Mr Lee Hazell? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Sep 14 2007??? 90??????? Joined the back of a long que but waited only moments before being served.? Once our driving license details were entered on their computers, we were told where to go and literally walked up to a line of vehicles and chose which one we liked.? We got in the car and drove off – its that simple!!!!

Mr Carl Blackman??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep 14 2007??? 74??????? Was nice to pick out our car from line.? Did not like the hard sell that the staff give you on arrival when you hand paperwork over. They try to upgrade you, and sell you a breakdown package, which I have never had to have before ( ie. Breakdown, punctures etc ) which I beleive you are covered for anyway. This makes you very unsure about what you are covered for, and resulted in me phoning USA rentacar to clarify.

Mr P Langrell?? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Sep 13 2008??? 67??????? i think the service from your end was good but alamo not to good .i had they would not give me the car without puting 600 plus dollars on my card? because the guy would not look in the office for the fax that you sent them i had no voucher because i booked it late but was on phone to your guy before i flew out from manchester so i no they had got it i was meant to be in clearwater but had to book in to holiday inn on international drive for two days because i arrived there on sat and you were closed sun so i called you on mon morning and had to go back to orlando were the girl walked in a room and came back with the faxx and gave me a new contract so they messed two of my days with worring about it i have got car from alamo a few times and always been good tryed to complain when i took car back but the manager had no time and sent in to the main building were i hade a plane to catch and did not have the time to wait about but your service was great thank you

Mr david shaw Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 13 2008??? 87??????? Very good standard of vehicle although we did have to pay for upgrade for a vehicle that was really capable of fitting in the party and luggage.

Mr ian spence?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 13 2007??? 80??????? Alamo? have hired 4×4’s in USA quite a lot, first time with Alamo, and car not nearly as well equpped as ones Dollar usually provide

Mr TERENCE RYMER?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Sep 13 2007??? 100????? Excellent service from booking to collection & use of the car….have already booked our next car rental with USRENTACAR……

Mr pierangelo decia????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 13 2007??? 90???????

Mr Geoffrey Morgan??? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 12 2007??? 64???????

Mr Ian Dunn???? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Sep 12 2007??? 74???????

Mr B Payne????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Sep 11 2008??? 93???????

Mr Michael Butler??????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep 11 2007??? 54??????? I had to change the car mech fault. Second car not very clean

Mr thomas nicol??????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Sep? 8 2007???? 50??????? I was disappointed that there were hidden charges with Alamo and would advise everyone not to go with them

Mrs Linda Harkins??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 8 2007???? 67??????? I was disappointed that when we arrived to collect the vehicle at Orlando airport, we were advised that the vehicle we had selected was too small for our needs. The ’salesman’ at the Alamo desk tried to persuade us to pay an extra £30 a day for a much larger vehicle. That was too much. We did pay an extra £7 a day and the vehicle was really good with plenty of space for our needs. I feel that the picture in the ad when I ordered the vehicle was misleading – I thought I’d ordered the appropriate size. The guy on the Alamo desk said we should have gone straight to them!

Mrs Caroline Morgan?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 8 2007???? 30??????? Whilst US Rentacar service was fine, on arrival in USA I felt confusion caused problems as upgrade seemed to being forced on us and nobody understood my question when asked what was included in my prepaid amount. I ended up paying an extra $470+ without really understanding that would be on top of the amount already paid. I will be contacting them to complain as I did ask on several occassions if this was on top of prepaid amount and it was taken from my credit card imprint that I understood I had to leave as security. the whole thing was very confusing and not what I expected as I had pre booked a satisfactory vehicle and paid for it with gold service.

Mr ALISTER HUNTER????????? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 7 2008???? 67??????? Apart from the problems of reservation nos- leading to problems of collection of car, we will give company further business and a chance to show what? they can accomplish

Mr Richard Reet?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 7 2007???? 70??????? Because I had already paid in the uk I felt the staff were not that interested and I was not offered a choice of vehicle ??? Except to pay extra for an upgrade???

Mr iain mclean? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Sep? 7 2007???? 100?????

Mr David Foster?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Sep? 7 2007???? 84???????

Mr ALISTER HUNTER????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Sep? 6 2009???? 64??????? After booking a 7 seater vehicle with yourselves for 4 passengers & luggage, Alamo insisted that the vehicle would not be large enough & after a lengthy debate my husband gave into pressure – we had been up for 18 hours without sleep. This extra cost was approx £220 over what we had already paid. Not a good experience.

Mr Anthony Heath??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 6 2008???? 76???????

Mr Julie Cummings?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 6 2007???? 54??????? An extended 4×4 (7 seater) was booked but the staff tried to give me a 4×4 (5 seater) and I had to demand the correct vehicle.? Too few staff to cope with a large flight arrival (Alamo)

Mr ian poxon??? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Sep? 5 2008???? 93??????? excellent

Ms Caroline Hansen???? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Sep? 5 2008???? 96???????

Mr sydney marwick????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Sep? 4 2007???? 70??????? car hire was ok apart from the hard sale from the staff at the pick up desk ie trying to get me to upgrade my van and take more insurance out?

Mrs SARAH Rees?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 2 2008???? 67??????? Car I was given was not as advertised on the US rentacar site. Agent stated that the company had not stocked that make for some considerable time. There was not a great choice of vehicles.

Mrs Janice Westwood? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 2 2008???? 93???????

Mr andrew hales?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 2 2007???? 44??????? Alamo are a buch of con artists who try the hard sell and try to tell you need more insurance or a bigger car, they have always been like this and unhelpfull.? We used Budget the last few times with you and will be sticking with Budget they are great courtious and dont try to rip you off.? Mr A hales? ann@floridavillainfo.com

Mr Andrew Ferguson?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 1 2008???? 86??????? Great service made everything very easy great price and sevice and made for a brilliant holiday. Thank you.

Mr Ron Tierney??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 1 2007???? 100????? Very good quick service at collection and drop off. All staff very helpful. Car was ideal for our requirement of carrying 4 sets of golf clubs ( + luggage from airport )

Mrs heather watt????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Sep? 1 2007???? 80???????

Mrs Teresa Wells???????? Alamo Rent A Car??????? Luxury 4dr A/C – Buick Park Avenue or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Sep? 1 2007???? 90???????

Mr darren hancock?????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 31 2008??? 44??????? Car covered in dents,dirty and needed a service .Got stuck in traffic because of a shuttle lanch and charged an extra $100 what a rip off will not use again.

Mr Lionel Gibson???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct 31 2008??? 40??????? Had no choice but to take car with full tank of fuel @ $1.64 a gallon – price outside $1.05!!!! not happy.? Also charged a whopping $10.00 per day for 1 additional driver – cheaper to hire 2 cars – be warned families…..

Mr Timothy Greenwood?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Oct 31 2007??? 54??????? I have used Alamo many times in the US and feel there is less and less choice of vehicle once you go through to the parking lot.? This year there was 6 SUV’s to choose from, 4 of which were Rav 4’s (Not my idea of a SUV and not one of the safest vehicles in its class)Friends took one of the GEC vehicles and we took the other only for it to develop a strong smell on the journey home.? In daylight the source was found – vomit under the floor mat in the rear – so much for valet! Alamo were not interested when we returned the vehicle. Also be aware of the ‘new’ insurance ploy – Breakdown Insurance – all this is already covered by the premium insurance! Do NOT book a full size SUV as Alamo only do one size SUV, got caught out on that ploy last time we rented with Alamo – friends booked a mid sized and we booked full size but told on arrival there is no difference and we had paid more! (Note no refund offered)Although Dollar takes longer and you are allocated a vehicle, In will probably use them next time.

Mr Mark Northeast????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 31 2007??? 77??????? The car could have been cleaner as there were still a few crumbs etc lying around the vehicle, but apart from that the whole process from ordering online to pick-up and drop off was very easy.

Mr nigel bird???? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 31 2007??? 90??????? the company did try to sell us extra protection insurance & roadside assistance without explaining it to us -? luckily we noticed before we signed the form agreeing to pay- he waffled saying that he had asked but he hadnt ! other than that very efficient and lovely clean car for good value .

Mr christopher jones???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 30 2008??? 80???????

Mr Iain Henderson?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 29 2007??? 57??????? After arriving in America after a 10 hour flight with a 3 year old child.? We were told by Alamo that US rentacar hadnt paid our bill so we were unable to get a car unless we paid a further $800. ie purchase the car again.? We had to pay the money to get the car and worry about it until the next day until we could sort it out.? This took time and money and put a dampner on the holiday.? When coming back to the airport we had to spend 1 hour sorting out all the paperwork to get a credit back on our card.? not sure who was to blame but dont think i would ever use wither company again.? however us rentacar customer service were excellent when i phoned to explain what had happened.

Mr Ian Subohon?????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 28 2008??? 30??????? i have used yourselves since 2005 in florida, dollar has been the hirer we have been priced for at the vehicle size we need. 8 passengers with 8 cases.(dodge ram or similar) this year dollar did not show as an option but alamo did for dodge ram or similar full sized van dodge ram or similsr, we booked this and for the first time we have been disapointed. we were given a toyota sienna 8 seat people with limited luggage space, 98 cases would be very optimistic indeed. their own brouchure only advised 3/4 cases. Alamo suggested an upgrade to a 15 seater mini bus van at a cost of $400. plus tax. Alamo do NOT and NEVER supplied 8 seater dodge vans supposedly, Your description of a fullsize van Dodge Ram or similar is inaccurate as the availability by Alamo is zero,and compares favourably to the Sienna that is allocated in all areas of space. On the whole greatly disapointed we had to make 2 trips to and from the airport.

Mr LESLIE COLLINGE???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 28 2007??? 90??????? excellent price for a 4×4 paid would use this company again if price was compeditive.Will give chance to quote on future trips to Florida which is 3 times per year.

Mr DAVID REYNOLDS??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Oct 27 2008??? 70??????? A FFAR car wasn’t ready and it was going to take some time to get one. I took a SFAR instead to save time but got no discount. This is the 3rd time this has happened with Alamo.

Mr J Delara????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 27 2008??? 44??????? Booking with us rentacar was easy & good. I booked a Dodge Durango & was assured by usrentacar i would get car i booked.When arrived they tried to give me other car.i said no i booked durango.then told go to garage & pick a car.went garage & told no durangos.tried to give me a small suv.said no.ended up having to take a minivan. minivan ok but when i book a big 4×4 i expect to get 4×4. Not happy. i read about Alamo doing this on forums but thought no maybe people have just had bad experience but now i know they were correct. DO NOT believe when told you will get the car you booked.Alamo make rules as they go.

Mr Peter Davidge???????? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct 27 2008??? 86???????

Mr paul brown Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 27 2007??? 57??????? the hard core selling of extra insurances puts you off they intimidate you to buy more insurance cover by saying your gold doesnt cover much at all

Mr MARK LAWRENCE??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 27 2006??? 80??????? Used Alamo before and the Direct Road pre Register service allows you to jump the q

Mr Andrew Morris?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 26 2008??? 100?????

Mrs victoria hazelton???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 26 2008??? 83???????

Mr PAUL O’HANLON?????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 26 2007??? 80??????? GOOD BOOKING PROCESS GOOD PRICE BUT COLLECTION IN USA WAS TOO LONG EVEN WITH ALAMO ON THE ROAD SERVICE. WE STILL HAD TO WAIT IN A LONG LINE WHICH WAS BAD WITH A LARGE PARTY AND TIRED CHILDREN AFTER A NINE HOUR FLIGHT

Mr Robert Walters?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 25 2007??? 20??????? I felt I was ripped off by the cost of an upgraded car. The upholstery of the car I got was very badly stained and the car smelled of damp. It took 12 phone calls and a 2 hour round trip to get the car exchanged & I was offered $47.00 for the inconvenience. I shall be writing to your Customer services dept as well as Alamo and, despite the fact that I own a property in Florida, I am unlikely to use Alamo ever again.

Mr michael grindle??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct 25 2006??? 100?????

Mr Gary Strachan???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 24 2008??? 54??????? The Alamo staff at Orlando were unhelpful on arrival. I had booked a full size 4×4 SUV byt was offered a 7 seater mini van which I was told was an equivalent. When I told them this was not what I wanted they told me this was what IO was getting. I argued my case and eventually was given the car type I had booked. This was also the case for a friend who visited a week earlier.?

Mr Simon? Gibbs????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 24 2008??? 100?????

Mr Peter Golding????????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 24 2007??? 97??????? Return to MCO (Orlando airport) could be better signposted – if you follow signs terminal A its hopeless but if you guess Terminal B the signs are OK. Really an airport issue

Mr M Cogger?? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Oct 23 2008??? 77??????? the hire of the car seat was a rip off at $70 for two weeks when they cost only £4.99 in the UK to buy made this alot of money

Mr Pamela Truesdale??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 23 2008??? 77??????? Vehicle was not very clean – popcorn in the seat pockets and a bit grubby. Had not been properly valeted between rentals. However did like the mid-size SUV very much. Would use the supplier again if the price was good but would like to see vehicle much more fresh on collection,

Mr Martin Mewse??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 23 2007??? 84??????? Seems to be a problem over breakdown cover with Alamo. This service is included when booked via USRentacar, yet upon collection of the vehicle I had to sign a waiver comfirming I refused to pay for/accept it. Luckily I did not have to use the service but can forsee a big problem if it became necessary to use it.

Mr adrian whiting????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 23 2007??? 100?????

Mr DARREN CLIFFORD?????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 22 2007??? 84??????? The only problem was the Alamo staff who try to pressure you into having their extra cover for tyres and windscreen.? Just say no and stick to it.

Mr Miller Hatton????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 21 2008??? 60??????? Car not valeted on pick up. Customer service agent not helpful at car pick up point (not service desk) fortunatly I was totally familiar with vehicle as agent wasn’t interested in handing car over. Overall experience of Alamo as expected – poor but price for class of vehicle and duration was most competetive – given choice would prefer alternative rental company

Mr pierangelo decia????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 21 2008??? 86???????

Mr Mark Reilly Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct 20 2007??? 77??????? I was a bot disapointed with the hard sell of optional extras at the airport check in. I had chosen Gold option as EVERYTHING was included. After 9 hrs on a plane the last thing you want is the constant hard sell, which insinuates that certain things are mandatory

Mr matthew marsay????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 20 2007??? 60??????? The supplier did not have the car that was booked and I had to wait over 30 minutes while they tried to track one down.??

Mrs Christina Hood????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct 20 2007??? 50??????? We were asked if we would like to upgrade to a car with full a/c and an extra seat for an extra $16/day.? We declined and when told to pick our car from the pool had the upgraded car anyway.? Also roadside recovery is not included and is an extra cost.? We were told $4/day only to find on the invoice it was actually $4.99/day – not a lot of difference but beware of how they price things.? Car was very dented and not very clean, but with the full CDW included in the florida car hire rate this was OK.? Dealing with Florida Car Hire was easy – would definately use them again – Alamo really need to sharpen their customer facing skills – take the chance and don’t go for the upgrade unless you really feel the need – chances are you’ll get it anyway when you ‘choose whichever car you want from the 7 seater pool’

Mr Martin Langley??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 20 2007??? 84???????

Mr D Wilson??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 19 2007??? 54??????? The price I paid to US rentacar was a good price but the gold level insurance that was offered, wich I thought covered everything, didn’t. I was charged another £100 by ALAMO (this wasn’t an optional upgrade) for 3 other insurances that were not included.

Mr HIRJI PATEL??????? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct 18 2008??? 86??????? Very impressed with the service provided by USRENTACAR.CO.UK it was a pleasure doing business with you

Mr Rohan Jagathesan?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 18 2007??? 87??????? Excellent Value. In Orlando Alamo and Dollar are much the same. New cars with hard wear. USReant a CAr highly recommended

Mrs Julie Wand??????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 18 2007??? 44??????? If you have over an hour to spare to get your car picked up after a 9 hour Trans-Atlantic Flight, then this is the one for you.?

Mr roy fletcher Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 18 2007??? 77???????

Mr Matthew Churchill?? Alamo Rent A Car??????? Luxury 4dr A/C – Buick Park Avenue or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 18 2006??? 67??????? When we arrived to collect the car from Alamo, we were told that the reservation was not in their system.? The operative then had to go and generate a reservation for us before we were able to leave the airport.? Whilst the issue was resolved it did mean that we were waiting some 20mins or so longer than we should have been which after a 9hr flight is less than ideal.? Also, when you arrive and told that your reservation doesn’t seem to exist and the person disappears off to resolve it, you are worried in case he comes back and says tough!? Also, Alamo seem to have downgraded the size of their luxury cars, we received a Cadillac CTS, whereas Alamo’s site states a DTS or simialr.? Whilst we were happy with the CTS and its interior standard, it is not the same size car as a DTS (or Chrysler 300 as offered by Dollar) and as such I feel it is a backward step by Alamo.? Also, having used Alamo twice this year (the last in January booked by yourself), they always try and upsell you to something else, even in our case when we had a Luxury car.? In January it was a Cadillac SRX they tried to convince us to pay some $400 extra for – we then found one of these cars in the normal luxury lot and took it anyway.? This time they said a luxury was a CTS and did we want to upgrade to a DTS, which we would have to pay more for.? This is despite the fact that a DTS is the default car on their website.? I personally think that this is a cheek at best and underhand at worst.? I have rented through Dollar many times, and have never had this sort of thing happen to me.

Mr Patrick Cronin??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 17 2008??? 66??????? Alamo at MCO really need more staff – queued for 40mins to get my car!

Mr Paul? Boot? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 17 2008??? 74??????? Overall I was quite happy and would use Alamo again. The queue at MCO was quite long and slow but just about acceptable. Car could have been a little cleaner (apple core in door pocket plus melted toffee in centre console). Agent wanted to sell me road side assistance and was not very happy when I declined and tried to frighten saying he "hoped I wouldn’t need it".

Mr Mark Wilkinson????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 17 2008??? 60??????? SECOND TIME THIS YEAR CARS OF THE TYPE BOOKED NOT AVAILABLE ON ARRIVAL, FORCED TO ARGUE WITH ALAMO STAFF WHO EVENTUALLY GOT CARS AFTER 20 MINS, ONCE IS EXCUSABLE, TWICE UNACCEPTABLE IF THEY KNOW A BOOKING IS ARRIVING THEY SHOULD HAVE THE CARS AVALAIBLE?

Mr Mark Wilkinson????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 17 2008??? 60??????? SECOND TIME THIS YEAR NO CARS OF THE TYPE HIRED WERE AVAILABLE, FORCED TO ARGUE WITH ALAMO STAFF WHO SAID 45 MINS TO 1HR WHICH WAS NOT ACCEPTABLE AFTER15HR JOURNEY..EVENTUALLY GOT CAR AFTER 20MINS

Mr KRISTIAN BANKS????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Oct 17 2008??? 96??????? They didn’t have the 7 seater suv we ordered but were upgraded to a Hummer!

Mr Robert Craig?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 17 2007??? 44??????? There was what I would consider excessive pressure to upgrade the car by the staff.??? Also the car had a terrible smell in the interior which resulted in me having to wash out the interior.? furthermore the upholstery had several large stains.??? Also Alamo has changed itd insurance and no longer covers for windscreens, tyres and recovery which results in additional cover. This is dissapointing that this was not made clear especially when the rental for the gold package leads you to believe that everything is covered.

Mr Gary Yeend??????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 16 2007??? 100????? WE FOUND YOUR SERVICE EXCELLENT AND YOUR STAFF EXTREMELY FRIENDLY AND HELPFUL.

Mr Christopher Waine? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 15 2007??? 60??????? Booked a 7 seater extended Trailblazer which said would take 5 cases you would have been lucky to get one in!! Ended up paying a further £160 for a suitable car, very unsatisfied very bad information, though alamo staff very helpful.

Miss Debbie Peart??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 15 2007??? 80??????? I feel that after a long journey that priority could have been give to customer who had taken the time to pre book instead for standing in the same queune as everyone else.

Mr anthony nuckhir?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct 14 2008??? 40??????? be ware, model shown on website, is not what you get, apparently due to third party pics,they will tell you car booked is too small for your passengers, if you do change , haggle hard on the price, and before you do check the car they have for you,it could save you a few quid…

Mrs A Perryman?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 14 2008??? 90??????? Excellant vehicle , only problem we had was that we could not find vehicle at first as no one told us we had to collect car keys from an office in the garage so we spent unnecessary time looking for it. Then no one came out to show us around vehicle which would of helped a new driver to automatic engines.?

Mrs Valerie Dodd??????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct 14 2008??? 100????? Very good but if I booked a certain car I don’t want to be persuaded to take an upgrade, I would have booked a bigger car in the first place if I’d wanted one.

Mrs Janice Harvey??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct 14 2006??? 96???????

Mr Andrew Peck???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct 11 2008??? 83??????? Staff were a bit pushy regarding the size of the MV ordered, saying that it was not big enough for 6 people (including 2 children)with six cases.? It was more than adquate with lots of room for people & luggage.

Mr R Frendt???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct 11 2008??? 100????? VERY GOOD SERVICE ALL ROUND THE USA.

Mr Christopher Dale???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 11 2008??? 54??????? we were charged twice for some items – when we booked it on line and then when we returned the car

Mr Ian Crook?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 11 2008??? 40???????

Mr William Duncan?????? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct 11 2008??? 100?????

Mr Jamie Smart??????????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct 11 2008??? 63???????

Mr stephen Edwards??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 11 2007??? 80??????? Very good service, no problems

Mr David Morris????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 11 2007??? 60???????

Mr Jason Harris??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct 10 2007??? 70??????? Everything was perfect with the exception of the guy on the Alamo desk who told us that our 2 suitcases and 2 small pieces of had baggage would NOT fit into the boot/trunk of the SUV we had been allocated, and so therefore,? we would need to upgrade our vehicle to the next size at quite alot more money.

Mr Kenneth Anderson? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct 10 2007??? 100????? Great Deal, Great Service & Superb Car. Will definitely us again.

Mrs PAULA CRAIB?? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct? 9 2008???? 67??????? It is entirely up to the customer whether they choose to buy an upgrade or not. The customer should not feel intimidated by the staff when they turn down an upgrade. I was prepared for this but others may not be. We were lucky in that the man who served us backed off when I made it clear I didn’t want an upgrade. He wasn’t happy but he accepted my decision. The man who was being served beside me turned down an upgrade and after he left to collect his vehicle the staff member who had served him cursed and swore about him when he was out of earshot. However, we (with our young son) were still at the counter and heard her mouthing off. Totally unacceptable behaviour in my opinion. You may ask why I would choose to use Alamo again. Well from the reports I’ve read it’s pretty much the same across the board, no matter which firm you use. They all try to hardsell upgrades and often it can get a bit unpleasant. However, with Alamo you are able to choose the vehicle you want from a selection rather than have one allocated to you. This is the reason why we’d choose Alamo in the future.

Mr John Young??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 9 2008???? 73???????

Mr Kenneth Fisher?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Oct? 9 2007???? 44??????? I’d recommend any future users of Alamo at MCO to have their wits about them, as the staff their seem to go to any lengths to extract more money from their customers.? We’ve used alamo at MCO before and like the fact that its possible to choose your own car from the parking lot, rather than being handed keys at the desk.? This time, we found the desk staff to be very unhelpful to the point of being rude… we had 2 cars to collect but the 4 drivers were separated at the desk which slowed an already painfully slow process down even further (a divide and conquer technique we think) so we spent far longer than was necessary running up and down with drivers licenses, signatures etc. We’d paid all our insurances up front and because we wouldn’t add anything else or fall for their upgrade sales pitch (based on the fact they no longer supplied Voyagers, when the parking lot was full of them), the staff couldn’t get rid of us quickly enough – they didn’t even tell us which area of the parking lot we should go to to find our cars.? After an eight hour flight and several more through customs etc, this left a very sour taste – we’ll use Dollar? or Budget next time.

Mr Nathan Willis????????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct? 9 2007???? 100?????

Mr Nathan Willis????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct? 9 2007???? 100?????

Mr MARK COWIESON??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 8 2008???? 96??????? What a breeze.? Having sorted out everything before we left the UK we enjoyed turning up, picking a car and off we went.? Even the process for dropping the car off could not have been simpler.? Big up to Alamo at MCO

Mr Richard Cunningham?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 8 2007???? 100????? everything went like clockwork and the vehicle was a dream to drive everybody was polite and very friendly which all made the holiday perfect

Mrs Thelma D Barson? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Oct? 8 2007???? 84??????? Staff tried everything to get me to upgrade when they finally realised that I was not going to upgrade they then tried me to take out extra insurance to cover tyres and windscreen I declined.

Mr J Kelly??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Oct? 8 2007???? 50???????

Mr Martyn Sparks??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 7 2008???? 96??????? I use US RENTACAR twice a year for my trips to the USAand find them easy and to use and very reasonable priced

Mr Gordon Jenkinson?? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Oct? 6 2008???? 90??????? Reception desk staff could have been clearer about the need for breakdown cover, instead of telling me I needed additional cover at $4.99 daily.? If they had asked if I was with the AA in the first instance I would not have felt they were trying to con me

Mr Robin Annis??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 6 2008???? 50???????

Mr SIMON BELL?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 6 2007???? 64??????? first car engine managment light on 2 nd very dirty

Mr David Birkett????????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Oct? 6 2007???? 44??????? There was too much hard sell from the supplier, including making us believe that we were required to take out roadside recovery cover that we were led to believe we were not covered for.? I have subsequently found out that this is a known problem with Alamo and is not requrired.? If? I am able to find this out now then I would imagine that it would be reasonable to expect some form of advance warning that such tactics are likely from the suppliers staff.? The hard sell experience as well as the above will lead us not to use this supplier again and has resulted in the overall experience rating of "1"

Mrs Jill Roan??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct? 6 2007???? 84???????

Mr JOHN SPELLMAN?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Oct? 4 2008???? 93??????? all i would say is that even though i had the gold insurance, the staff at MCO tried the hard sell on extra insurance which i declined

Mr Neill Stewart?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 4 2008???? 84??????? rented from Alamo at MCO? a great vehicle suppled however obviously not cleaned as i had to remove lots of ash from previous renters smoking!!? nice car though and would go back to them

Mr paul suckling?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 4 2008???? 100????? This is the 3rd time using Alamo and always quick reliable service, good value

Mr Ian Dunn???? Alamo Rent A Car??????? Compact 2dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport??? Oct? 4 2008???? 93???????

Mr Paul Rycroft??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 3 2008???? 60??????? Alamo were unable to provide the originla vehicle i had booked but provided a replacement.

Mr Darren? Glen-Egan? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 3 2008???? 50???????

Mr Ian Walker Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Oct? 1 2007???? 47??????? Alamo did not have enough staff on duty to cope with no. of customers. Staff unhelpful & more interested in selling you extras than providing the service wanted. Also insisted on trick of giving you a car with a full tank of gas, which you return empty – they of course always win!

Mrs KRISTINE WILLIAMS?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Oct? 1 2007???? 100????? THIS IS THE FIRST TIME WE HAVE USED? USRENTACAR.CO.UK FOR US AUTO HIRE. WE WERE RECOMMENDED THE COMPANY,EARLIER THIS YEAR, THE SITE WAS EASY AND QUICK TO NAVIGATE AND TO BOOK. STAFF WERE EXTREMELY HELPFUL ON THE ONLY OCCASION I NEEDED TO PHONE RE: QUERY.THEY USE ALAMO AT ORLANDO INTERNATIONAL AIRPORT – HIRE COMPANY WE HAVE ALWAYS USED ON NUMEROUS VISITS TO FLORIDA.PRICES WERE THE BEST WE HAVE EVER COME ACROSS. MANY,MANY THANKS MRS K. WILLIAMS.

Mr Matthew Parker????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Oct? 1 2007???? 50???????

Mr R Dunham? Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport??? Nov 30 2008?? 100????? I have been renting cars in the USA for 20 years now and this was by far the best experience of all. I will use your service again with Alamo, and strongly recommend you to others.? R Dunham? Dunham Water Treatment.

Mr William Heeps??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 30 2007?? 96??????? Excellent from start to finish. Booking process very easy, pick up no problem, car upgrade unbeatable, interior first class. Have used usrentacar for my last 4 rentals and will definitley use again. Would recommend without hesitation.

Mr Herbert Gray????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 29 2007?? 100????? Excellent car (Toyota RAV4 – it had only done about 400 miles).? Great price with usrentacar.? Excellent all in all.

Mrs Julia Tyson??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 26 2007?? 60??????? Alamo themselves were fine but the vehicle I ordered through USrentacar implied it would be sufficent for my party but was not and I had to pay extra for an upgrade.? In future I will book directly through the rental agent.

Mrs Tracy Ball Alamo Rent A Car??????? Convertible 2dr A/C – Convertible PT Cruiser (or similar)???????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 26 2007?? 77??????? Major oversell on upgrade which we decided not to take as there was only 2 of us.? Wouldn’t take no for an answer – first time I have had this problem in ages.? And told us that convertible we had chosen was manual for roof up/down – load of rubbish!! and that was why we would be better paying for upgrade.

Mr Carole Wilcock????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 25 2008?? 77??????? We nused Alamo this time, but we prefer Dollar.? Dollar offer a prepaid toll charges, which alamo don’t? yet have, although they are thinking of getting it in the near future

Mrs Patricia Cross??????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 24 2007?? 100????? We like Alamo as you can choose your own car within your range

Mr J Wolfe?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Nov 24 2007?? 93???????

Mr stephen landymore? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Nov 24 2007?? 83???????

Mr christopher jones???? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 23 2007?? 87??????? Excellent car and value for money although the Alamo reps do try to get you to upgrade unnecessarlity sometimes.

Mr Kelvin McDonald?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 23 2007?? 84??????? We booked by following a link from www.jkmfloridavilla.com and found the service from them and the car hire website very good we selected the car and the supplier before booking so had no need to upgrade at pickup.? Very good and easy!

Mr John Young??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 23 2007?? 54???????

Mr paul conway?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 23 2007?? 74???????

Mr A HANLON????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 22 2007?? 57??????? This is the first time I have used Alamo, previously Dollar or Budget, Counter Staff very discourteous, unhelpful and particularly obstructive.

Mr Frederick Dalgarno Alamo Rent A Car??????? Compact 4dr A/C (Free upgrade to the Intermediate 4dr) – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport???????? Nov 22 2007?? 100?????

Mr Marion Stewart?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 21 2008?? 76??????? Again another good rental experience with us rentacar.

Mr William Burrows???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 21 2008?? 60??????? Using the Gold Service for Alamo which in theroy it covers every thing I still paid an additional £8.88 some new "alleged" tax – previous in June we were caught with about £100.00 – clearly not all inclusive! Will look at Thrify car hire next time as we have used them before and had no surprises.? Usual staff question – would you like to upgrade ? How many cases have you – always say none ! It saves time.

Mr M Eccleson??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 21 2007?? 37??????? they asked me if i needed a upgrad and i said no and upon getting home they have charged me £130 extra

Mr J Bassett???? Alamo Rent A Car??????? Intermediate 2dr A/C (Free upgrade to the Full Size 2dr) – Oldsmobile Alero or similar?? Florida – Orlando – (MCO) Orlando International Airport???????? Nov 21 2007?? 60??????? Unfortunately I left 2 jackets on the back seat of the car went back approx 5=10min later only to find that they had been stolen I have since been in touch with them with out any luck.

Mr Stephen Forbes????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 21 2007?? 100?????

Mr JONATHAN? DOWNEY? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Nov 19 2008?? 20??????? As always i ask for a full size SUV , They always say a standard is fullsize offering an upgrade to a premium SUV, Always a SCAM that costs about $400.00? Premium SUV’S are not a choice when ordering .ALL HIRE COMPANY’S WILL SCAM YOU,NOT JUST ALAMO.

Mrs Christine Munro??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 19 2007?? 87??????? Just beware of the hard sell to upgrade. The guy tried to upgrade us to a huge car when he could see we were only two adults with two cases. Also they will add on $4.99 a day roadside assistance. We didn’t notice this till we were signing the form. My husband decided to pay it, but we wondered if it was really necessary.

Mr ROBERT BREWSTER????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Nov 19 2007?? 84??????? the one issue that i have with renting in the us is that when you pickup up you car they give you a hard sell for windscreen tyre and roadside assistence insurance.when you say you dont want it they still continue to press that this product is essential and how i am the only person who does not that this policy.This whole experience leaves you with a bad taste towards the car rental company. I want full insurance cover in case of an accident and if i have problems with the car i expect the rental firm to assist.?? regards robert brewster

Mr alan ralph??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 18 2008?? 80??????? car was well priced and excellent value? the only let down was the supplier trying to sell me an upgrade he wouldnt? let go but failed but other than this it? was a good price and the car was spot on.

Mr Peter Marston???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 18 2007?? 70??????? Vehicle had to be exchanged after 2-3 days due to extremely worn tyres.

Mr John Waining????????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Nov 17 2008?? 83???????

Mr Mark Hooper???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 17 2008?? 96???????

Mr Gordon Morgan????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 17 2007?? 94??????? Check in desk very busy.? More staff needed at Alamo as Orlando MCO is a busy airport and the desk is not capable of supporting more than 1 flight at time.? However, staff were helpful and the vehicle was excellent. Return proceedures were very simple and extremely efficient.

Mr stephen hoskins?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 17 2007?? 100????? easy process, excellent car and will use everytime over and over again

Mr Susan Hartley???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 17 2007?? 77??????? The overall service with Alamo is good but disappointed to find that the CDW cover has been reduced and that you are expected to pay an additional $4 or more for tire cover and other additional amounts for other items.? I feel that the gold cover should cover every eventuality as it has done in the past i.e. i have occasion to use the recovery team for breakdowns, flat batteries and flat tires.??? Could you let me know if this is the case with all suppliers as I do use your servies twice a year at least

Mr Martin Lovell????????? Alamo Rent A Car??????? Luxury 4dr A/C – Buick Park Avenue or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 17 2007?? 83???????

Mr andrew clare?????????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 17 2007?? 80???????

Mr Reuben Eaves???????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Nov 17 2007?? 67???????

Mr Grant Hughes????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 17 2007?? 100?????

Mr Terence Shaw???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 16 2008?? 100????? This is the fourth time we have used usrentacar. Excellent service and price. Would not book with anyone else.

Mr darren hancock?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 15 2007?? 54??????? car not as described on website , car dirty , car had no window screen wash fliud in .

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Mrs S Frost????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Nov 15 2007?? 57??????? ON BOOKING THROUGH YOU THE OFFER WAS AN INTERMEDIATE CAR WITH A FREE UPGRADE TO A FULL SIZE.? AT ORLANDO AIRPORT WE WERE TOLD THEY DID NOT RECONISE YOUR WEB SITE AND WANTED US TO PAY MORE FOR A BIGGER CAR AS THE FULL SIZE WOULD NOT FIT OUR REQUIREMENTS.? WE REFUSED, BUT THE LADY STILL INSISTED WE PAID MORE FOR THE ORIGINAL UPGRADE.? WE DID NOT.? BUT AFTER A LONG DAY TRAVELLING AND A 2-3 HOUR JOURNEY INFRONT OF US WE DO NOT WANT TO STAND AND ARGUE,STATING WE WANTED WHAT WE PAID FOR.? THE CAR WAS GREAT, JUST WHAT WE WANTED SO WE ARE GLAD WE REFUSED TO PAY ANYMORE MONEY.? WE OFTER GO TO FLORIDA FOR OUR HOLS AND WE WOULD USE YOU AGAIN, BUT THIS WAS VERY-VERY ANNOYING.

Mr Robert Owens??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 14 2008?? 37??????? Alamo staff are more insistent that you pay for extra when picking a car up.? They pressurise you to make an upgrade or extra insurance.? Overall, it is an unpleasant experience dealing with them.? Dollar or Budget are much better.

Ms Debbie Pickett??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 14 2007?? 100????? Would not hesitate to use you again, have bookmarked your site on my computer. Have already passed on your details to a friend and have no hesitation in passing on your details. Thank you

Mrs Dawn Clampin????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 13 2008?? 57??????? We were hit with an unexpected surcharge of approx US $14 at the airport.? A few days after obtaining the vehicle a warning message "Engine Oil Needs Changing Soon" came up.? It was a long process getting through to the right person, but they did not resolve the issue by replacing the vehicle, gave options of a)keep driving it, it should be OK for 2000 miles b) take it to a garage and get the oil changed, keep receipt and they would refund.? When pressed for a replacement, they said the nearest replacement vehicle would be at Orlando International Airport, some distance from our villa.? They would not bring a replacement to us!

Mr george boyd?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 13 2007?? 90??????? The deal you put together was excellent value. The Alamo staff were fine but as always tried to sell upgrades and were a bit vague about what vehicles could be taken away from the garage. But that is the US way in car hire accross all the suppliers. I would use Alamo again, if it offered the best rates.

Mr Howard Habron???? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 13 2007?? 100????? Will use you again many thanks

Mr E Challenger?????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 12 2008?? 100????? very pleased with the vehical and service and will use your hire company again thank you

Mr Richard Moore?????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 12 2008?? 83???????

Mrs JULIE PHILLIPS Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 12 2008?? 93???????

Mr Robert Barron??????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov 12 2008?? 76???????

Mr Mark Bradley???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Nov 11 2008?? 54??????? I paid for an Uplander which I reviewed fully both with yourselves & the manufacturer. When I got to Alamo they tried to tell me that the car was not large enough and that I would need to upgrade to a Sienna, whatever that is? The member of staff then said he would try to get his superior to authorise a large discount for this upgrade. He came back & said "Great News" we could have the upgrade for only $349 extra! When I insisted (irritably) that I want the car I paid for, they then told me they may not have the car available! To say I was annoyed is an understatement I can assure you!!! I then became involved in a heated discussion with the member of staff to the effect that suddenly I was to be given the car grade I insisted & ordered. In fact when I got to the garage I could see 2 brown Uplanders & a white Chrysler Town & Country available. In fact both types were more than adequate for our needs so we chose the Town & Country. Can you explain why we were put through this chaotic ordeal after an 8 hour flight? This is not what I wanted nor needed but I suspect this is the normal policy of a company trying to extract additional money from weary travelers. On returning the car I was? told that the car is ok & given a ticket which showed a refund due to me. No one advised me as to how this refund was to be paid. Actually I am not that bothered about it at circa $12 but again it did cause confusion. Overall not a happy experience. Regards Mr Mark Bradley

Mrs DONNA WILDER?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 11 2006?? 100????? ALL IN ALL A GREAT SERIVCE VERY SATISFIED WE WOULD USE THEM AGAIN AND AGAIN.

Mr martin webster??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov 10 2008?? 44??????? I will contact direct with my complaint details

Mr Jeremie Seviour????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov 10 2007?? 83??????? Process was straight forward, although we were left to choose our car from a number of them and weren’t sure if we had the right one!!

Mr Andrew Morris?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 9 2008??? 60??????? The agent at Orlando International Airport for? Alamo automatically added on the EP and breakdown protection without asking us if we wanted them.? When we queried this with him he advised our "ticket" told him we needed these.? He also would not accept my husband’s credit card as payment as he used Andy instead of Andrew which did not match up with the name on his driving licence and passport, even though we have rented once last year and twice already this year with Alamo with the same documents.? I have lodged a complaint with Alamo, but over a week later I am still awaiting a response.

Mr LESLIE COLLINGE???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Nov? 9 2008??? 100????? This company is top class and I would reccomend them anytime and use them time and again provided them remain compeditive.Just a tip if booking with this company use Alamo for your car as you can choose your own vechicle and colour in which catergory you have chosen.

Mr Barbara Harber????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Nov? 9 2007??? 83??????? Apart from the hard sell for upgrades Alamo are fine.

Mr Kenneth Yarrow???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 9 2007??? 47??????? found the staff very pushy , had booked a fullsize suv , yet they still tried to get us to upgrade , bought the gold package ins in the UK? ,yet they still tried to sell me more ins , would not use again or recommend Alamo to anyone

Mrs Lindsey Collins????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 8 2008??? 100????? Great car. Service was good too. Would use you again and recommend to others.

Mr Graham Baird???????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 8 2007??? 87??????? It would appear that the Alamo Gold Insurance package does not now include breakdown callouts, windscreen damage,tyre replacements etc and separate insurance for this is being pushed by Alamo staff at time of pick-up.??

Mr Lee Godfrey?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov? 8 2007??? 54??????? On collection of the vehicle from alamo at orlando airport the staff were way too pushy trying to convinve us to upgrade and take extra insurance firstly we had a full size SUV for 2 of us anyway so didnt need to upgrade and then trying to sell us insurance at $5 a day to cover tyres and windscreen etc for a vehicle which is still under manufacturers warrantity is scandalous.? It took us nearly 1 hour from reaching the collection counter to finding our vehicle the man on the desk just wouldnt take no for an answer and after a 9hr flight with a 2 hr delay we just wanted to get our car and go.? The vehicle was excellent only had 230 miles on the clock the price was also pretty reasonable we paid for a full size car which included a free uprgrade to an SUV but the staff put me off so wont use them again.

Mr E Short?????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Nov? 8 2007??? 80???????

Mr john sutton? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport??? Nov? 8 2006??? 100?????

Miss Sarah Thorpe?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 7 2008??? 80??????? Alamo Car – Smooth process when picking up and dropping off ehicle. Cheapest price I could get was with this company I would use them again and recommend them to others.

Mr Terence Shaw???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 7 2007??? 87??????? Alamo were good, but I was alittle disappointed with the agent trying to push us into a larger vehicle at twice what we had paid, and also trying to get us to purchase extra insurance to cover punctures etc.

Mr TREVOR CLARKE?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 7 2007??? 80??????? Selection of model from about 10 vehicles provides good choice.

Mr Geoffrey Cogswell? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 7 2006??? 60??????? I feel I was cheated by the Alamo member of staff in that I gave a copy of my Credit Card believing it to be a stanard practice as security for the vehicle only to find that one of the many initials was to cover payment of carefree personal protection.This was not pointed out at the time and I am still unaware of what it covers. I beleive this is sharp practice by Alamo staff and should be clarly advised by yourselves to deter such occourences

Mrs Kirstie Healey?????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Nov? 6 2008??? 100????? Although there is now an extra charge which is applied by Alamo for collection & drop off at Airport. They dont tell you this until you are dropping the car off on your return. We got sharged $17. Naughty.

Mr TREVOR CLARKE?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Nov? 6 2008??? 83???????

Mr George Kendal?????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 6 2007??? 80??????? Dissappointed at having to pay 5$ per day for breakdown cover which had not been indicated in original price. My rental period was 35days therefore extra cost was significant.

Mr Adrian Stone????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 5 2007??? 83???????

Mr Colin Riddle??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov? 4 2007??? 70???????

Mr Alastair Bain?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 4 2007??? 47???????

Mr Paul Hutchinson????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 4 2007??? 83???????

Mr Paul Kerslake???????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Nov? 4 2006??? 100?????

Mr david marrison??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 3 2008??? 84??????? A great car a shame the rep at the airport insisted on trying to upsell. He even tried to tell us our cases would not fit in the car – we knew they would as we had a mid size SUV last year

Mr Anthony Woolfe???? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 3 2007??? 100????? We had no problem picking up the car. We took out the gold cover with alamo and they did not try to sell us any other package. The car had a slight problem after two days and took it back and they changed it. Very satisfied with the rental and Usrentacar

Mr Robert Johnstone??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 3 2007??? 100?????

Mr Richard Beale???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 2 2008??? 54??????? At? reception? the staff insisted that? we were not fully covered by? insurance and that? additional? funding was required. It was only after our assertiveness that? the situation was resolved.? The staff then insisted that? the mid sized SUV that? we had booked was not big enough? and persuaded us to? upgrade at a cost of £200+. When? we got to? the garage to? collect the vehicle and we saw the size of the original? vehicle we realised that we had been? scammed into? additional? cost.? It would appear that the staff will take every opportunity to extract additional funding by? giving out misleading information. This should not happen.

Mr Matthew Churchill?? Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport??? Nov? 2 2008??? 80??????? We regularly use USRentACar for our US trips (although not exclusively) and this was our third or fourth time renting with Alamo.? We like that we get to choose our own vehicle, although the choice in the Luxury category has been disappointing of late.? There was just one vehicle we were willing to take and, as usual (and this is a problem with all rental companies, not just Alamo) it hadn’t been cleaned well – I guess they don’t have long enough to turn them around.? There were sticky deposits and fingerprints throughout and the foot well of the front passenger seat looked as though the entire contents of a dark coloured drink had been spilled with no attempt to clean it.??? When we arrived, we were told there was no Direct Road facility for international visitors at this location (MCO) despite having used it successfully on previous occasions.? Luckily the line was short, but we were less than impressed.? The guy at the counter tried to sell us an upgrade to a vehicle which, when we got to the garage, was parked amongst the category (LUXURY) we’d paid for.? This has happened EVERY time we’ve used Alamo.? We’re seasoned travellers, so we don’t get taken in, but feel quite strongly that this practice should somehow be stopped.? Does USRentACar use mystery shoppers?

Mr Brian Horton?????????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 2 2007??? 64??????? Alamo are very aggressive in trying to get you to upgrade your chosen car, so you need to be strong and decline or pay much more. Also their queues are always very much longer than Budget at Orlando airport

Mr david marrison??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov? 2 2007??? 77??????? Grat Car, Great Price but staff at airport spent more time trying to sell me upgrades and add ons than on getting the rental sorted. Wait time at airport was probably doubled because of that.

Mrs Janet? Perry?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Nov? 2 2007??? 90???????

Mr robert stretton???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Nov? 1 2007??? 50??????? this is the second time i have used this supplier and had the same problems both times. both in 2005 and 2007 we arrived in orlando at the rental desk to be told are car rental had been cancelled, we had not been informed and we had not cancelled are end.after a lot of waiting around we were given a car which was of a good standard. to have the same problem happen over a span of two years is not very good.

Mr ROBERT PHILP??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Nov? 1 2007??? 96???????

Mr David Massey???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 31 2008?? 70??????? Upon arriving at Alamo at MCO I was informed that the Dodge Durango I had booked would only carry 2 cases and that none of the seats in the car fold down. The clerk lied in order to try and get me to upgrade to a Suburban at an extra cost of $34 per day. The seats all fold down on the Durango and there was plenty of room for the four of us and our luggage. He then, without asking, added the roadside assistance to the bill. When I queried this he stated that this had been ‘forgotten’ by the agent. This was also nonsense and after a few coarse words was removed. I will always use USRentacar, but I will be thinking twice about using Alamo in the future as their tactics to make more money out of you are very questionable.

Mr Gerard Gillespie????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 31 2008?? 84??????? vehicle had done 20,000 miles and was scratched quite a lot on the outside

Mr Colin Griffin??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 31 2008?? 77???????

Mr richard voller?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 31 2007?? 94??????? the only comment is that the computer system stated that the car could fit the number of suitcases we were taking, on arrival staff informed us that we needed to hire a larger car.

Mr Mark Chenery??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 31 2007?? 54???????

Mr J Mitchell??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? May 30 2009?? 73??????? Had to wait over one hour for my car hire voucher to processed because the service agent was pushing to upgrade cars and gps too other customer’s.????

Mr Philip Gee?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? May 29 2009?? 70??????? Overall ‘not bad’, but had the usual hard sell to upgrade on arrival even though I had booked the exact grade of car I wanted…they must be on hefty commission!??? Since booking Alamo appear to have withdrawn the breakdown cover and this is now charged extra at $4.99 per day or you could face $100 towing fee if you breakdown without having paid for this cover.??? Orlando airport have also introduced a $2.50 per day (max $12-50 per booking)customer facility fee which apparently covers the cost of baggage conveyor belt usage….whatever next, just another scam to extract max dollars.

Mr M Heathfield?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 29 2009?? 96??????? Very happy with car rental, car was good, condition was slightly worn but otherwise no complaints.

Mr Ian Randles Alamo Rent A Car??????? 4×4 7 Seater Full Size ?A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? May 29 2009?? 90??????? Very happy with USRENTACAR yet again.

Mr Darren Morton?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 29 2009?? 90??????? Very happy with USRENTACAR yet again.

Mr Graham Hill??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 29 2009?? 90??????? We have used USRENTACAR a number of times now and we have been very happy with the service and the competitive price.

Mr Paul Crabtree???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 29 2009?? 56???????

Miss victoria quick??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 28 2008?? 100????? i would recommend usrentacar to everyone,the cars are of high standards the staff are extremly helpful

Mr T Biddulph? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport??? May 28 2007?? 96??????? Car was a little careworn

Mr James Ryan??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 27 2008?? 47??????? shocking customer service at alamo orlando airport.we have been to usa many times and this was the worst start to the holiday we have had.

Mr Paul Mason??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 26 2008?? 50??????? I have used usrentacar on my last three trips to Florida and have always found the cars to be excellent.? I did find that Alamo were poor though on two areas.? Firstly the front desk staff were very pushy for an upgrade even though I had a 4×4, and when I picked up the car (which was the last 4×4 left) it wasn’t the cleanest inside.? I am happy with you as a company though and do plan to use you in August, but will avoid alamo and use budget instead!? Kind Regards? Paul Mason

Mr Mark Wilkinson????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 26 2008?? 87??????? the only issue was the fact that there was no availability of the vehicle type booked and we had some difficulty obtaining a satisfactory replacement

Mr Paul Wilkinson-Smith????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? May 26 2008?? 50??????? Were told we had a Jeep Commander at the desk when we got to the parking lot they had none.? We then had to find a staff member who knew what car we could take. Also we ordered a child seat but struggled to fit it when we asked the staff to help they refused on safety grounds, just what we needed after a 19 hour journey.? This is no reflection on yourselves at USRENTACAR just the Alamo staff and procedure.?????

Mr David Dodd??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 24 2009?? 63??????? Tried to get more for vehicle rental saying the one ordered was not available.A sales pitch that would convince an occational traveler.? Vehicle suppled was satisfactory???

Mrs Maureen Wilson??? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? May 24 2008?? 40??????? The staff at usrentacar were very helpful but I was treated very badly by the Alamo ”hard sales” crew when I arrived in Orlando. This is the first and last time I will use Alamo.I had booked 2 vehicles for 5 adults,a 4 door economy and a 7 seater Dodge Durango. Firstly they tryed to convince me that I wouldn’t have enough space for luggage and needed to upgrage. I pointed out that if 4 of us leave the airport in the car then there would be 6 seats and a boot available in the Durango for all our luggage! They yielded on this point and then it all became very threatening. They said that usrentacar had underinsured us and that if we broke down we would have to pay to have the car towed and repaired ourselves. They wanted another $14.00 per day for each vehicle. I explained that I had phoned usrentacar before I left the UK to ensure that I had all appropriate insurances. They were very scathing about ”the agents” and said that it was on on our heads if we broke down and that ”the agents” had done us no favours. I politely declined the added insurance and they continued with what could only be termed abuse. They then tryed the personal accident insurance approach. I showed them my holday insurance policy which covers this and they told me it may not be of much use in the States.? I visit Florida 3 times a year and was not persuaded by these scare tactics but do worry that for many unsuspecing guests, perhaps on their first trip to Orlando these pressure tactics would work. It isn’t what anyone would expect on arrival in Florida. I will never use Alamo again.For the past 4 years I have used Dollar or Budget and whilst I have heard the upgrage pitch before I have never felt abused.

Mr Carl Spragg??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? May 24 2007?? 90??????? Excellent service but they do push the upgrades,will use again.

Mr gary upton? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport??? May 23 2008?? 80???????

Mr Jonathan Cowley??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 22 2009?? 100????? Having used others, I have found Alamo to be the best. Will always use them in future.

Mr anthony dunne???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 21 2008?? 50???????

Mrs Fiona Burke????????? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? May 20 2008?? 50??????? Alamo staff at MCO were giving customers the hard sell on upgrades and lied about how many bags you could fit in the boot, beware of the hard sell.

Mrs Fiona Burke????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 19 2009?? 40??????? Collected Intermidate SUV from Alamo and told it would only take one large case and one small case, well it took three large cases and two small cases. Alamo tried to sell add ons .. most of the cars had bumps and marks all over.? Not sure if I would use them again

Mrs joanna fishlock????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? May 18 2008?? 94???????

Mrs ashley murphy?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 17 2008?? 77??????? Car itself was great!? The staff at collection point could have been more specific as to the exact lane/whereabouts of the vehicle.? Returning the car was so easy!

Mr William Attwood???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 17 2008?? 77??????? Just had three weeks trouble free driving, the car was reliable and we would definitely recommend this rental company.

Mr Simon Jeffery????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 17 2008?? 97???????

Mrs Judith Whitehead?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 17 2008?? 77???????

Mr David Thomas??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 16 2009?? 53??????? The Chevrolet Uplander I ordered as a ‘7 seater’ was totally inadequate as there was no luggage room once the seats for 7 perople were taken up. We had to upgrade to accomodate all passengers and luggage.

Mr Mike Edwards??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 16 2008?? 77??????? Booked and pre paid for a Dodge Durango. Was tempted to upgrade at the desk by being told that I could have a Chevy Suburban that should be an extra $85 a day for $40 a day… Decided to do it and spent more that we wanted to.. Great car though

Mrs Lynda Meyrick????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 16 2008?? 47??????? Dont use total rip off.

Mrs Lynda Meyrick????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 16 2008?? 47??????? Hi,? Total rip off at the alamo desk.Very hard sell , sold us cover we already had. Very disapoointed.Dont use them they are only interested in getting your money.

Mr MARK ADAMSON????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? May 15 2008?? 40??????? I ordered a car which was a Dodge Durango equivalent suitable for 7 people and their luggage.??? When I turned up at the airport I was told the car I had ordered wasn’t big enough for 7 people and their luggage and I would need to upgrade. After arguimg for half an hour I gave up (I’d just had a 20hr flight from China) and paid the additional $420, which was nearly as much as I originally paid for the hire.??? There is no doubt in my mind that I was ripped off in very opportunist manner which left a very bad taste in my mouth. I will not use yourselves or Alamo again.

Mr Adrian Farrar????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 15 2008?? 64??????? SUV 4×4 we asked for was not available and they persuaded us to upgrade for £130, as the similar SUV 4×4 may not get our 3 kids and cases in.? Upgraded Car quality was excellent but at a price. They also don’t tell you that you have to pay £35 to cover you for tyres and windows, even though we payed for the Gold cover.

Mrs Nicola Came???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 15 2008?? 77???????

Mr oliver smith Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? May 15 2007?? 84???????

Mr Andrew Yarwood?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 14 2008?? 100????? Brilliant. Will use again

Mr Richard Nutbean???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May 14 2008?? 87??????? Expecting Dodge Durango, which wasn’t available. Substitute was a Buick Enclave, superb car, I was very happy.

Mr ray brown?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? May 14 2008?? 60???????

Mr Nicholas Addy??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May 13 2008?? 67??????? We hired a car throu alamo,a intermediate 4×4,when we went to pick it up we were told to go down row ‘whatever it was’,the only decent vehicle down that row was a pt cruiser!,we’d been awake for over 12 hour,so we were all tired so we thought this was all they had left,so took it.We later found out near the end of our holiday that we’d been given the wrong car,so when we dropped it back off after our 2 weeks,we told the staff working at the time,and they sed whoever was working on the day must of read the confirmation wrong and sent us down the wrong row!They couldnt give us a refund cos we’d paid in full!!and that if we hire from them again we’d get a discount,she left a note on computer,and sent a email to head office,we havent heard anything from them,so just double check you get what you pay for

Mr grimes adrian????????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? May 13 2006?? 57??????? Additional charge made show on our credit statement for insurance we did not need or authorise.? currently following your complaints procedure.

Dr Kurush Paghdiwalla Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May 12 2007?? 100????? None of my friends who booked other services could match the price and deal I got. Super experience, the return procedure took less than a minute!

Mr john baker? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? May 11 2007?? 97??????? interior of vehicle was dirty and other peoples items in vehicle

Mr Errol Maile Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? May 10 2008?? 47??????? The desk attendant Wendy insisted that I upgrade the vehicle that I had hired and paid for. Had to examine four vehicles before I found one that was free from defects. Allmy complaints refers to Alamo car hire, US rent a car is great.

Mr Andrew Button?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 9 2009??? 100????? We had a brand new Chevrolet Tahoe as a Full Size 7 seat 4×4 with no miles on the clock and it was a fantastic drive for the three weeks.? Would use both USRentacar and Alamo again.

Mr William Banford????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 9 2009??? 100?????

Mr Simon Pullin??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 9 2009??? 70???????

Mr Frank Douthwaite?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 9 2008??? 60??????? there was a lot of pressure by the Alamo staff to upgrade at what they called a ’special’ price, they also questioned as to why we rented the vehicle we had chosen, a tere were better vehicles available. We refused the upgrade, under pressure, only to realise on going to pick up the vehicle that they didn’t have the vehicle we had chosen available, so they had to upgrade us free of charge

Mr D CLOW?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? May? 9 2008??? 100?????

Mr Christopher FORSTER?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? May? 8 2008??? 47??????? Upon arrival at the airport, Alamo rep stated that the car which we had chosen would not meet our requirements and as a result we had to pay a further 330USD for a vehicle which would, nothing elaborate i might add.? We had spent many hours utilising the website to find a car which suited our needs, having believed we had paid for our car which was to seat 5 passengers and their luggage, we were told that we must have ‘been confused’ and that this vehicle was not suitable.? Will not be using this website or Alamo again.

Mr C Dobson?? Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport??? May? 7 2009??? 83??????? The only problem i had was the hard sell for the upgrades. it happens everytime i use them. All they want is as much out of you as they can.

Mr C Dobson?? Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport??? May? 7 2009??? 86??????? The only problem i had was the hard sell for the upgrades. it happens everytime i use them. All they want is as much out of you as they can.

Mr Gerald Newton?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 7 2008??? 60??????? I am a regular visitor to the USA and know the process for car hire well. I do get fed up with the reception staff trying to charge me for upgrades and extras I do not want which delay the booking in process.? I book cars with your all-in service and do not want to pay extras the receptionist tries to sneak onto the booking to increase her sales figures and bonus.??? This time I hired a vehicle twice the hire from Budget was brilliant no problems a speedy service.? The second hire from Alamho took ages as they tried to charge me for unnecessary extras some of which I had already paid for.

Mrs LESLEY PAUL??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 7 2008??? 80??????? I think the rental should INCLUDE breakdown AND roadside assistance.? As a female travelling alone it is essential and prefer inclusive prices rather than all the add ons.? Otherwise, I was very pleased with the car and price.

Dr William Warnock???? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? May? 7 2008??? 87??????? With Alamo at Orlando Airport, a nice touch is they let you choose any car on the lot from the category you chose.? In my case I had a choice of 10 cars.

Mr ROBERT EMSLEY?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? May? 7 2008??? 100?????

Mrs vivienne hampson? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? May? 6 2007??? 100????? Had to return the car over a week early due to the death of my companion and subsequent repatriation to the uk.Your co was informed,no refund was forthcoming even for death.

Mr Kevin Storey????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 4 2009??? 87??????? This is the second time we have used florida car hire and once again we are delighted. Fully intend to use again next year and have recomended them to lots of friends.

Mr Brian Acres??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 4 2008??? 84???????

Mr john fitzsimons??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? May? 4 2007??? 100????? The only complaint is. As we paid over £500 for the van i could not undrestand why ( if the van broke down, had a flat tyre or had a broken window i was financialy responcible.

Mr Terence William Silver??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 4 2007??? 94???????

Mr DAVID STOKER? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 3 2008??? 100????? Excellent service and quality will definately use again

Mr John McDonald????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 3 2008??? 100????? Great service and price from floridacarhire.? This is 2nd time we have rented with Alamo and cannot fault them at all.? Definitely recommend both companies and will use again. John McDonald

Mr Michael Williams???? Alamo Rent A Car??????? Convertible 2dr A/C – Ford Mustang or similar Florida – Orlando – (MCO) Orlando International Airport??? May? 3 2008??? 100????? No problems whatsoever. The staff were all very helpfull and the car itself was fairly new. We will definitely be booking with you again in the future

Mr Ian Bell?????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport??? May? 3 2008??? 87???????

Mr MARK TERRY???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 3 2008??? 80???????

Mrs A Casey-Poole???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? May? 3 2007??? 37??????? We were not shown any instructions on arriving at the vehicle, and there was a light on, to which the attendant said, oh it’s ok they stay on sometimes.? Given it was the ! symbol, I did not want to drive it so we chose anther vehicle.? The car itself was comfortable to drive, but we would have benefited from being shown some of the ‘gadgets’ to speed up our collection.

Mrs Barbara Dewsnap Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 2 2009??? 96??????? Great service from picking the car up to drop off.? The only downside was that at one point there was only one person at the desk when collecting the car and we had to wait up to an hour.

Mr Andrew Oakley????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? May? 1 2009??? 96??????? Have used USRentacar before on 4/5 occasions and will definately use again

Mr Gary Brown??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 31 2007??? 70??????? I waited two hours and five minutes in a queue for a member of staff to serve me on collecting my vehicle at Orlando, having just done a cross-atlantic flight. Not at all happy.

Mr Wayne Faulconbridge???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 31 2007??? 63??????? Just a quick note to say thanks you for the VIP ticket to Planet Hollywood from you. We were amazed at how well we were treated and the evening we went. We felt like royalty being able to jump passed the massinve queue outside. We were seated and with drinks within 10 mins.???

Mr Peter Whyte?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 30 2008??? 60??????? Inflexible regarding fuel options.

Mrs sarah moule?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 30 2008??? 67???????

Mr Andrew Batty???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 29 2008??? 97??????? A hassle free process from start to finish. Thank You!

Mr Barry Brook?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 29 2008??? 34??????? I feel cheated by the person who checked me out.I believed my reservation was on the basis of full tank out full tank back. But the booking clerk said I was on full tank out empty tank back. This I consider to be a rip off at $71.94. Bear in mind I was checking in at? midnight U.S. time i.e. 5.0a.m. uk time Only 2 people checking customers in. Later after being given a rush through checking out I have now found I could have insisted on full out full back. Well ok Mr Alamo if thats how you treat your customers you may wish to know I shall look elsewhere next time. Oh yes I will return I have grandchildren there.??? Barry Brook 10-04-2008

Mr Roddy Neill??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Mar 29 2008??? 80??????? Only small complaint was that we were not shown to the vehicle but were simply told to go to a particular block where the car would be.? When we got to the block, there were 3 cars the same and we were unclear which one to take.???? In the end we simply took one and left but it would have been a better experience if we had been given clearer direction.

Mr Neil McAdam???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 29 2008??? 30??????? Ordered a full size SUV and when we arrived at the airport there were no vehicles available and we had to take something else. No offer of a refund given.

Mrs ANGELA WATT Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 29 2007??? 80???????

Mr John Miller? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Mar 28 2008??? 67??????? Felt the car interior could have been cleaned better!

Mr D Rumble?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 27 2008??? 84??????? one complaint when i booked the vehicle i asked if their was anything to pay in orlando,i was told no just hand over the voucher for the vehicle,on arrival you have to pay for a tank of fuel and road side assistance with an extra $175 to pay,i think you need to make people aware of this.

Mr colin betteridge?????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Mar 27 2008??? 94??????? We had no problems with alamo, the only problem we had was with florida car rental about the sat nav, they were going to send it to me in england to take with me,but why would i do this when i can hire the same thing for the same price if not cheaper from the car hire people in florida.But i must say that after about 10 emails they say they are going to send my money back. Watch this space?

Mr Cliff Smith?? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Mar 27 2008??? 90???????

Mrs Michelle Collins???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 27 2007??? 63??????? It was a bit daunting as a first time hirer to just go and choose a car from the many parked up but we chose a toyota people carrier as we are familiar with the make.? There was no manual so took us a week to work out how to open doors, petrol tank, etc.? Apart from finding our way around the roads and the car, it was good.? Clean, great condition and good on the road.? The staff could have been friendlier but it was 3am and lots of queues!

Mr Michael Boorman?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 26 2008??? 84??????? Got stung for additional insurance for tyres and screen chips/breakage. Also they insisted on pre-pay of fuel.

Mr Chee Ming Loo????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 26 2008??? 87??????? To enhance customer engagement, possible look at Capturing their profile and provide personalise service by applying SMS updates on mobile like arrival welcome, queue no to avoid wait when collecting car, resturants/shopping guide, which terminal to return car, petrol prices.

Mr David Harwood????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 26 2008??? 97???????

Mr E Short?????? Alamo Rent A Car??????? Compact 2dr A/C (Free upgrade to the Intermediate 2dr) – Chervrolet Cavalier or similar?? Florida – Orlando – (MCO) Orlando International Airport???????? Mar 25 2009??? 74???????

Mr D Smith????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Mar 25 2008??? 77??????? the vehicle was of high mileage and a little more used than I would normally prefer.

Mr Anthony Clegg??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 25 2008??? 87??????? Very good.? Well organised and quick pick up of car in US.

Mr ANDREW NIGHTINGALE????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Mar 24 2008??? 87??????? Alamo at Orlando int. airport have excellent pick up/drop off facilities all within a very short walk from the terminal. Much better than Gatwick or Heathrow, would definately use them again, but would like a slightly better description on the web page as I had to upgrade on arrival after findinga 7 seater would not take our 7 cases?

Mr Colin Archer?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 24 2008??? 80???????

Mr michael burt??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 23 2009??? 96??????? We loved the car. Thankyou

Mr James Reed??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 22 2008??? 80??????? The car seats needed cleaningas they were badly stained. We also found that the tracking on the car needed attention as the steering wheel vibrated over 60 MPH. I reported both of these problems to Alamo when I returned the car

Mrs arlene main??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 22 2008??? 80???????

Mr John Hepplewhite?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 21 2009??? 80???????

Mr John Fitzgerald??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 21 2008??? 90??????? Very efficient would use again.

Mr andrew clare?????????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 21 2008??? 77???????

Mr Joan Winstanley????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 21 2008??? 80???????

Mr Joan Winstanley????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 21 2008??? 74???????

Mr G Taylor???? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Mar 21 2008??? 100?????

Mr Andrew Milner?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 20 2008??? 100????? Having arrived tired at nearly midnight from UK I was delighted to find an alert and helpful group of staff at front desk and in the parking lot on departure and return. Alamo were excellent and this service on the internet is quick and effective. Looking forward to our next visit already, thanks for your part in making it a good one.

Mr Nimish Shah?????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 20 2008??? 87???????

Mr William Bentley?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 20 2008??? 97???????

Mr PETER ASHCROFT???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Mar 19 2008??? 27??????? I was given the hard sell on arrival after a 14 hour journey told my luggage would not fit in the midsize SUV I had booked so agree to an upgrade. Collecting the car was a free for all basically we were left in the car pound to take our pick of the class of car we had booked. There were no standard size SUV which I had been upgraded to left so we had to take a midsize. Which meant on returning the car I had to ask for a refund on the upgrade, which they gave me but there was no apology or any concern for the trouble caused. I had expected to be taken to the car I had booked taken through baic controls and rules of the road and once I was satisfied that the car was fine then sent on my way. None of this happened.

Mr Stephen Price???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 19 2008??? 77??????? Only 3 cars to choose from when we got there , certainly not the standard of car we expected

Mr David Sommerville? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 19 2008??? 54???????

Mr Norman Muncaster Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 19 2008??? 80???????

Mr noel whelan Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 18 2008??? 77??????? I booked a 7 seater suv and had to wait 45 minutes in the carpark for it. Other than that everything else was excellent.

Mr Jonathan Graham??? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 18 2008??? 87??????? Not enough staff @ the check in desk.

Mr Daniel Kelleher?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 18 2008??? 90??????? very easy to return car before flight no hassle will use again many thx.

Mr Michael Janson?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 17 2008??? 50??????? I feel very frustrated and mislead with the sales staff at the front desk of Alamo Car rental. I asked for the car I booked on line and wanted to hire an additional GPS system. I was told straight to my face there were no more gps system availlable. ‘but no problem sir, we can give you an upgrade’ my responce was already weary and I replied, so you are going to GIVE me an upgrade right? (which actually is quite normal in Europe) she confirmed and off course i did not object. the lady then acted extremely busy and all was very difficult but eventually I was very very lucky as she had found a extremely nice car with build in navigation system. then when we wanted to finalize the booking she only then told me the additional charge was ‘only’ 50% more then what we booked the original car for. I felt very mislead and refused the upgrade car, extremely disappointed and very insecure with the fact we had no navigation system. The sales lady wasn’t too pleased with me either, she then told me the difference wasn’t realy to bad as renting a gps would cost over $100 also anyway. and again was really pushing to take the upgrade, obviously this was a sales talk to create more turnover and get more commision for her.. I was annoyed by all of this and took the car we booked. upon getting the car, i turned to the staff in the pickup area and told them I reconsidered and really needed a gps system for our travels and therefor would then take the other car.. they then replied. ‘but sir, no problems we have loads of GPS systems availlable for you, all you need to do is ask the checkout desk when you leave the garage with the car’. can you imagine my surprise? especially since the system only costed $60,-!. The lady had lied straight to my face in order to make more turnover.? I would like to know how and where i can launch a complaint about these procedures.???? best regards,??? Michael Janson? m_janson@admworld.com

Mr Richard Flatt?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 17 2008??? 100????? The complete service was first class and we would definately use you again and recommend you to call our friends visiting the USA. Thanks again

Mr Lee Tindall-Jones??? Alamo Rent A Car??????? Luxury 4dr A/C – Buick Park Avenue or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 17 2007??? 64??????? Despite booking a car based on advertised passenger and luggage capacity, on arrival we found that the car offered (Cadillac DTS), though luxury, could not accommodate our modest luggage (boot was too small).? We only had 4 small suitacses, but in fact none of the 4 luxury vehicle modles were suitable. Nor was there any vehicle in any group (bar a RAM van) that could accommodate my family plus luggage. In the end we chose to take the Cadillac, and had to have one of the suitaceses across the children’s in the back seat.? Not ideal, you must agree.? Suggest you review the guidance provided on vehicle load carrying capacity!

Mr PHILIP HOGARTH?????????? Alamo Rent A Car??????? Luxury 4dr A/C – Buick Park Avenue or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 17 2007??? 90???????

Mr Michael Roche??????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 16 2008??? 100????? Could find nothing to complain about, great service and great car!

Mr andrew brown??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 16 2008??? 90??????? Good service from usrentacar and the agent ALAMO.Would have liked to know about the on-line check-in available but only stumbled across this too late. Should be sold more esp at busy times of the year. Good car at good price. Can’t ask for more !

Mr Martin Burrows????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 15 2008??? 54??????? good service from the booking arrangments, inital price paid & car model. on arrival at MCO husband went to alamo to arrange the collection.? He was asked about extra cover i/c roadside plus & carefree personal protection? which he was informed was a once only payment.? Unfortunately husband didnot chk the invoice throughly & this was charged at a daily rate giving us an extra payment of $382.03 for 21 days duration. We feel that we were taken advantage of.? we shall consider using your company when we next visit but will not be using Alamo.

Mr Mike Goodwin?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 15 2008??? 100????? No queue.? Vehicle easy to find.? Clean.? Whole process very efficient.

Mr James Warner???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 15 2008??? 80???????

Mr Daniel Axon??????????? Alamo Rent A Car??????? Compact 4dr A/C (Free upgrade to the Intermediate 4dr) – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport???????? Mar 14 2009??? 100????? Fantastic service both in the UK and USA. We will definitely come back again, and recommend to friends.

Mr Philip Aherne????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 14 2008??? 97??????? Better feedback on the size of boot on Minvans – we are a family of 7 and managed comfortably with dodge grande caravan – in brochure it seemed too small

Mr Malcolm Wilson????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 13 2009??? 63??????? why do they always spend time trying to get us to upgrade. This wastes time and we have to wait even longer to get the vehicle.

Mr Malcolm Hurst??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Mar 13 2008??? 77??????? The only ‘negative’ that I have is the hard sell from staff immediately on arrival in the USA (immediately following a long and tiring journey).? This was our seventh visit and we are always asked for an upgrade or to be sold some sort of extra insurance or similar.? This time we were ready but have fallen into the trap previously by agreeing to things that we not necessary.? First time travellers to the USA beware!!!

Mr Michael Glover?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 12 2009??? 84???????

Mr ROBERT WARFORD?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Mar 12 2008??? 67??????? staff pushy in upgrading vehicle

Mr michael sheehan????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 12 2008??? 100?????

Mrs michelle murphy???? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 12 2008??? 84???????

Mr Bernard Chapman?? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar 11 2009??? 90??????? Very happy with the price and collection process (on airport) and a good selection of vehicles to choose from.? The vehicle served us well and was easy to drive.? Would use Alamo again.

Mr Desmond Hughes??? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Mar 11 2009??? 76???????

Mr gerard redmond????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar 11 2008??? 87??????? no problems to mention. certainly wouldn’t have a problem using this company again

Mr M J Chance??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar 10 2008??? 84??????? We were not directed to a specific car but told that they were down the end of the carpark.? Concerns about insurance / when we asked about the car we were told we required no more insurance that what was quoted but Alamo tried to tell us that we needed more

Mr warren? wright???????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar 10 2008??? 84???????

Mr James Froggatt?????? Alamo Rent A Car??????? Compact 4dr A/C (Free upgrade to the Intermediate 4dr) – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport???????? Mar? 9 2009???? 53???????

Miss rachel morgan?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar? 8 2008???? 97??????? good price? good car will use again

Mr Stewart Getty???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 8 2008???? 64??????? When I arrived Alamo staff told me that there were no vehicles left in the size that I had ordered and offered me a smaller people carrier style vehicle. I informed them my party including luggage was too large for that style of vehicle they told me my only alternative was to pay $1,500 for a larger Surburban type vehicle. Well this is more than twice my original rental cost and was totally out of the question. I was palmed off from the main reception desk to the garage office where another member of staff tried the same thing. I eventually got speaking to a Manager who miraculously found a vehicle of the type / size that I had ordered (Dodge Durango). The staff were not helpful and tried to extort more than double my rental cost from me. However the Manager’s attitude and helpfulness? was excellent. He very quickly sorted me with what I had booked without any quibbling.

Mr GARRETT WALSH????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 8 2008???? 84??????? Would like to pre-register driving license etc. to prevent additiional queuing. Tried this via website, but Alamo had none of my details when I arrived.

Mr peter molgaard??????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Mar? 7 2008???? 94??????? everything was cool with the rental. only thing negative was the hard sell from the staff for upgrades to the insurance package. $5 a day to insure against a flat tire – give me a break. Otherwise excellent experience

Mr DEREK BARNES Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar? 7 2008???? 94??????? We had a few problems finding the alamo desk at orlando airport but once found we quickly got through the paper work and crossed the road to the carpark to pick up the vehicle.advise you take the lift with cases and not use the escalator. our vehicle was a new toyota highlander suv which was excellent.

Mr Michael Burnette???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar? 6 2009???? 60??????? Upon returning the vehicle a staff member of the airport i think loaded the cases onto a trolley and took my family to the virgin desk to check in while i was sorting out the deposit they then gave a tip to that person who threw it on the ground my son gave more and he threw that on the ground he gave a $10 note and he picked up the $6 gave my son the $1 and pocketed the rest as you can imaging we were not pleased

Mr Robert McGimpsey??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Mar? 6 2009???? 80??????? Usual lack of any sense of urgency in dealing with customers at the desk – do they really think you’ll be in the mood to spend hundreds of dollars on an upgrade when they’ve kept you waiting?

Mr Gavin King Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Mar? 6 2008???? 84??????? There is no straight to road at alamo so me filling in forms online was a complete waste of my time

Mr Amanda Morrison?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Mar? 6 2008???? 94???????

Mr mark hancock???????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Mar? 6 2007???? 84??????? allocation of an actual vehice at Orlando airport would be better than just go and pick a vehicle in the garage especially when you get out there and there are only 2 cars in your size with 3 people looking for the same sized vehicle

Mr R Bassett??? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Mar? 5 2009???? 40??????? booked (Direct to Road) still had to go to back of queue and wait 3/4hr also was told when booking I would get a free upgrade on checking in was told that this was not the case and would have to pay extra. Rep wasn’t very happy when I wouldn’t take the extra insurance he offered he sneared and said hope you know what you are doing. Don’t think I will use Alamo again

Mr John Walker?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 5 2008???? 64??????? It took us 40 minutes to complete the paperwork on arrival, and we had to wait a further 30 minutes to await delivery of the car.?? With two young children and after a 9 hour flight we regarded this as totally unacceptable.

Mr Anthony English????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 4 2009???? 86??????? Overall service very good. I took the gold package but ended up taking some additional cover (roadside plus). which they told me used to come with the gold package.

Mr Michael Wilkinson? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Mar? 4 2008???? 94??????? I try not to use Dollar Rent a car due to the hassle on collecting the car and the pressure to upgrade, so if Alamo Rent A Car start the same I have told them why I have booked with them, and they stop the pressure.

Mr Maxwell Hoskins??? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Mar? 4 2008???? 97???????

Mr GARY KEABLE??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 3 2009???? 64??????? They now charge for breakdown recovery which can add up over a 2 week holiday.? This used to be all in and I believe that if the vehicle they rent to you breaks down it is their responsibility not yours. They rent you a vehicle and it should be in good servicable condition. I think this is a bit of a con.? They also insist whenyou are already tired to go through a range of larger vehicles that you could have a a ‘very special price’ thw cost of which for 2 weeks virtually equals what you have already paid for the vehicle you already have. I wish they would stop doing this because it is very irritating when all you want to do is get into the vehicle you have paid for and get to your hotel to rest.? The lack of breakdown cover unless you pay extra should be looked at by US Renta Car because it is clearly wrong to be charged for this and will influence my further car hire company choice.

Mrs R Patel????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Mar? 3 2009???? 60??????? We had to go and choose our own car which was not what I expected. The child seats are piled up in a mountain and you have to life and move each one to find one suitable for your weight child etc. This is totally unaccepable. It was dark and there was no one to help. The car we chose was in good order etc. Though some we looked at some that had dirty seats! Be prepared to spend at least half an hour sorting all this!

Mr William Armstrong? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar? 2 2009???? 66???????

Mr Richard Bramley???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Mar? 1 2008???? 97??????? The 7 seater Kia Van was excellent – with less than 1000 on the clock. Alamo tried to say that we wouldnot get 6 adults & 7 cases in, but it did easily, with 9 cases on the return to the airport.

Mr Andrew Pollington? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 1 2008???? 100????? very pleased with the staff who actually gave the car to us – very helpful

Mr James Flynn??????????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Mar? 1 2008???? 90??????? We felt it was unnecessary to have the ‘hard sell’ at the desk to try and get us to upgrade to a bigger, more expensive car.? We had just got off of a long haul flight, and just wanted to collect the car and get on the road.? We had made our selection over the internet and were happy with our choice.

Mr KELLY MARC ROSE????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Mar? 1 2008???? 94???????

Mrs JAYNE GRAHAM?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 30 2009???? 87???????

Mr James Greene???????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jun 30 2009???? 84???????

Mr Matthew O’Donnell Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun 30 2008???? 53??????? Alamo tried to get us to upgrade our car as they have done each time that I have booked a car with them.? They told me that my car wasn’t big enough as I had a "small seven seater" and needed to upgrade.? I told them that I didn’t want to upgrade and when I was selecting my rental I was allowed to pick whichever car I wanted and was not limited to what the desk staff told me.? I feel Alamo desk staff give mis-information to try to get customers to pay for upgrades that they don’t need.

Mr Joseph Michael McGee????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport?? Jun 30 2008???? 86???????

Mr mike lines??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Jun 30 2007???? 80???????

Mr Richard? Young?????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 29 2009???? 47??????? US Rent A Car is an excellent site to use for cheap car hire in the US, especially if you are under 25.? However, be careful when collecting the car.? The supplier may try to tell you that the car you have booked is not big enough and try ever trick in the book to make you upgrade.? For example we got told that a RAV4 was not big enough for 4 cases, the book alone held 4 plus space for 1 extra in the back seat.? Can’t fault US Rent A Car but Alamo are a bit of a joke.

Mr Stuart Clarke????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 29 2009???? 80???????

Mr Jonathan Campbell? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 29 2008???? 74??????? I had to upgrade due to your website offering the Chrysler Pacifica as an example of a mini MPV.? On arrival I was informed that all the mini MPV were Toyota Rav 4. Therefore due to lack of luggage space I had to upgrade to a Toyota Highlander which is roughly the same size as a pacifica.

Mr Stephen Broadhurst??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 29 2008???? 97??????? very satisfied especially after some bad experiences with other companies … your phone staff called to confirm the booking the next day and sorted out a problem straight away .. have already recommended you to our friends and will certainly book through you when if we visit Floroida again

Mr Michael Brodie?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 29 2008???? 44??????? You would hope that when the vehicle has been booked for many months they would be able to provide the size of vehicle ordered

Mr Derek Proudfoot???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 29 2008???? 100?????

Mr C Murray?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Jun 29 2007???? 80???????

Mrs C Murray? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jun 28 2008???? 40??????? Car rented was stated to have the capacity of 7 people and 5 suitcases ,I contacted alamo and us rentacar both confirmed that my choice of car would be ok ,however on arrival at airport i was told this wasnt the case and i would have to upgrade for an additional 44 dollers a day i refused this ,however the (salaesperson at alamos desk was to busy trying to con me into taking additional insurances he forgot to add all drivers and when i tried to exit the rental car lot i was advised i wasnt insured and they wanted an extra 9.99 dollars per day to be insured i argued this as i had already paid for this.? Also sat nav rental is totaly usless dosnt work in thunderstorms and didnt have street villa was in that was the whole point in having it? c murray

Mr Colin? McNair??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jun 28 2008???? 94??????? Cheaper than the same car from ALamo directly – cant say fairer than that

Mr Derek Tilbury???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 28 2008???? 94??????? I hired a 15 seater and the website stated I could carry around 5 suitcases once there I saw the car had very little boot space for only two narrow suitcases

Mr Steven Adams??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 28 2008???? 100?????

Mr Alan Hamilton???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 28 2008???? 87???????

Mr Brian Wakefield????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jun 28 2007???? 80???????

Mr John Reid?? Alamo Rent A Car??????? Luxury 4dr A/C – Lincoln Town Car or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jun 27 2009???? 74???????

Mr Andrew North??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 27 2008???? 64??????? Hard sell from Alamo was a bit tiresome

Mr Jonathan Scholefield??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jun 27 2008???? 64??????? We rented a full size 4×4 durango or similiar. we were left wandering around trying to find the vehicle maybe not many there but had to go back to the office. When found keys were back in office

Mr A Scott?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jun 27 2008???? 84???????

Mr Robert Wright???????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jun 27 2008???? 80???????

Mr Mark Whittet????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 26 2009???? 60??????? At the sales desk, met with the usual sales pitch. Biggest issue was, I wanted to bring the car back full of fuel as this is the best value, however I was told I had to take the pre-paid full tank and pay for it and bring back empty due to the type of contract. I feel it was because I declined the upgrades at the desk.? Also, only one car was available and with over 30k mile on the clock it looked like it had been in a war zone with scratches and dents!

Mr Robert McIntyre???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 26 2008???? 57??????? Alamo tried to sell us more insurance which we did not need also the car they gave us was not a full sized 4 x 4. Kept it anyway on holidays did not need the hassel. Will probable book with your company next year but would not use Alamo

Mr Stephen Lewis??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Ford Freestar or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jun 26 2008???? 50??????? I have for years had pre-paid car rental from various suppliers. On this occasion the Alamo staff member was very ‘pushy’ to sell all kinds of upgrades. Alamo now have what they call roadside plus which is an extra charge, so apparently now our normal rental does not even include tyre punctures amongst other things. How can they ask us to pay extra when the tyres were in a poor condition aswell?I tried to contact Alamo when our door keys got automatically locked in the vehicle (trying to cool down the car before getting in)so the engine was still running. Unable to contact them, had to break-in ourselves. Will not be using Alamo again unless I have to.

Mr D Curry????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Jun 26 2008???? 84???????

Mr william gibbons?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun 26 2007???? 97???????

Mr MARK LAMB?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 25 2008???? 100????? GOOD PRICE , WELL LOOKED AFTER BY YOUR SUPPLIER ‘ ALAMO ‘ . I HAVE ALREADY RECOMMENDED YOU TO TWO FRIENDS AND WILL GET A QUOTE FOR OUR TRIP NEXT??? YEAR

Mr Nigel Rutter??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun 25 2008???? 77??????? Vehicles not cleaned to the standard expected although choice good & over-all experience good. Website advice on what was & wasn’t included in costs was very useful as I was then able to decline all additional sell-up options that would ahve been unnecessary.

Mr Iain Pickering????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 25 2008???? 77???????

Mr J Gardiner?? Alamo Rent A Car??????? 7 Seater Minivan A/C – Ford Freestar or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Jun 25 2008???? 56???????

Mr ANDREW SMITH??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jun 24 2009???? 84??????? Fine service, as long as you can withstand the pressure from the Alamo staff to upgrade!

Mrs Rebecca Waldron Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 24 2008???? 50??????? Not many cars left when we got to the airport, the car we had had faults staff not interested in assisting to rectify problems. Same old Alamo! I’ll stick to using Dollar.?

Mr stephen armstrong?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 24 2008???? 77??????? was not inpressed by alamo staff tring to sell extras like tire replacement insurance and breakdown cover surely if the vehicle belongs to them they must be obligated to recover the vehicle in the event of breadown when the offer was turned down the staff went into a slowdown

Mrs Fiona Chape???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 24 2008???? 80???????

Mrs Karen Stewart?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jun 24 2007???? 74??????? Our supplier was with Alamo and we we chose the car we had a standard SUV. The car appeared to be older than we would have preferred and it was quite grubby inside which we didn’t realise until we drove out into the sunlight. Other than that everything was fine.

Mrs Jane Hawkesworth??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 24 2006???? 93???????

Mr W BELLERBY????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 23 2008???? 97??????? the only thing that let this car down was the fact that it had satellite radio but it did not work when we had the car.

Mr Philip Noyce?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 23 2007???? 64??????? V. pushy at vehicle collection around upgrades.? Wanted £100 for insurance upgrade(covered by travel insurance anyway)? and £700! for vehicle upgrade.? I was offended but her approach.? Selected wehicle was not available and was told that it would not accomodate baggage anyway, which was contrary to information given on booking.? Vehicle was clean, but stained.? Other than that, collection and drop off efficient.

Mrs Tracey? Kinnear??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun 23 2007???? 80???????

Mr Duncan McLeod???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 22 2008???? 94??????? Have used this supplier before but was delighted with vehicle and would use them again. Our particular member of staff could perhaps have been a bit more helpful

Mr Paul Wallace?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 22 2008???? 80??????? Overall standard very good. Supplier spent too much time trying to sell an expensive upgrade.?

Mr James Chalmers????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 21 2009???? 97??????? Had a slight probleam at pick up desk on what vehicle i had orderd but the one they had waiting for me was more then i had expected.

Mr Martin Smethurst??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 19 2009???? 46???????

Mr John Hateley?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 19 2008???? 90??????? we got the car back 1.5 hours later than the stated time as we did the virgin check in at downtown disney so we could be at airport later (found out about this on outgoing flight) and was charged $40 (near enough a extra day) for this which next time we will book our actual flight departure time. otherwise all was very good apart from that.

Mr John Young??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 18 2009???? 70??????? Rented Premium 7 seat SUV from Alamo.? No hard sell from sales man which was good, he did ask us if we wanted to upgrade to bigger Ford Expedition rather than the Ford Explorer he said we were getting, we declined but were given the bigger car anyway when we picked up the car at the garage. The car was nice to drive, came with 14,000 miles on the clock but was not very clean inside or out.

Mrs Susan Burrows????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 18 2008???? 94???????

Mr Stephen? Mycio????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun 16 2007???? 86??????? Overall excellent service, good location, fast service, vehicle fine. One negative, Alamo deskclerk tried to sell me more insurance which, considering I’d bought the Gold package, I didn’t think I’d need. This is both irritating and confusing after a long flight and could be seen as attempt to get more money from customer. Other than that I thought the service excellent.

Mr Wayne Hay??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jun 16 2007???? 100????? The free upgrade was a great inclusion.

Mr Paul Chamberlain??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 16 2007???? 100????? We have used Alamo on various occassions and we were just as pleased this time.? A very smooth process of collecting and returning the hire car. Great value.? Would definately use again.

Mr David Blaker????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 16 2007???? 84???????

Mrs Lesley Boyle???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 14 2008???? 40??????? Read your policy fully before arriving at the car rental desk, alamo tried to charge us for everything already included.? Really not impressed with the hard sell after a long flight.? Mid Size not that impressive, car untidy and air con wasn’t very good.? Wouldn’t book through Alamo again but would use another USRentacar Supplier.

Mr John McDonnell????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun 14 2008???? 80???????

Mr COLIN EDENBOROUGH??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jun 14 2007???? 64??????? I paid for a full tank of Petrol only to find 3qts of a tank didnt return as we were tired and had left the parking lot

Mr FRANCIS ROBBINS??????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jun 13 2009???? 66??????? had requested a 8 seater van through you from alamo they told us when we went to collect it that they didn’t do 8 seater vans only 8 seater suvs so we had to make do with this

Mr William Burrows???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 13 2007???? 60??????? our negative feedback ralates to having no driving licences with us on arrival (our fault) – we tried to postpone or cancel the booking and just got the run arround. In the end we waited for the licences to arrive from UK and took the booking 3 days later. Will be more focussed on reading T&C’s next time.

Mr Richard Scott????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun 11 2009???? 80??????? Many thanks, a good price, very busy at the alamo car collection point, waited 40 mins (orlando). However the car was great and all the paper work in order, no problems at all. Delighted. Would use again.

Mr Patrick Joseph Kearns??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jun 11 2008???? 84??????? I was offered a breakdown attendance service when I went to collect the car for approx $4.00 which although reasonable, I would have expected this service to have been included in the initial cost becuase if a vehicle breaks down surely this is an issue for the provider rather than the Customer.

Mrs Samantha Bennison?????????? Alamo Rent A Car??????? Convertible 2dr A/C – Ford Mustang or similar Florida – Orlando – (MCO) Orlando International Airport?? Jun 10 2008???? 50??????? we specifically booked a ford mustang convertible and the website booked us a car with a supplier who does not even have any on its fleet. We will NOT be using this service again. Very misleading and disappointing.

Mr STEVEN BLOOMER??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jun 10 2008???? 84???????

Mr Ian Stubbs? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport??? Jun? 9 2007????? 47??????? Having made our reservation with your company, at the airport when we collected the vehicle the counter assistant offered us an upgrade for $35 dollars, as the amount was slightly higher and in line with your prices we agreed.? He failed to explain that this was per day, he also failed to provide us with 2 copies of the agreement (one to get out of the airport and one for ourselves).? As a consequence when we returned the vehicle Alamo had taken another $572.00 off our credit card.? It seems implausible to me that I should want to pay an additional 75% of the initial cost for a slightly larger vehicle. I am trying to resolve the issue by contacting Alamo to get a full refund.? I was informed that the counter staff get commission if they upgrade someone on collection.? I feel we have been decieved by the Alamo member of staff and will not in future be booking with them again if this is not resolved quickly.

Mr dean davis? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jun? 8 2008????? 100????? I HAVE USED THIS RENTAL COMPANY 3 OR 4 TIMES AND HAVE NEVER HAD A SINGLE PROBLEM WITH THE VEHICLES OR THE WAY WE WERE HANDLED BY THEIR STAFF

Mr Kevin Richardson?? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jun? 8 2007????? 96??????? Everything was fine a good experience and would certainly use you again

Mr terence DEES???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Jun? 7 2008????? 100????? fantastic,excellent service and good value. best price

Mr stephen penny???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun? 7 2008????? 87??????? Found the whole process quick and easy.Had ocassion to speak to your staff on the phone and found it both pleasant and informative.Will definately use you again. s-penny@sky.com

Mr Arnold Nobbs??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun? 7 2008????? 97??????? Tried hard to put us in the next car above when we really did not need it. Overall we were dealt with quickly and efficiently.Would use you again.??? Many Thanks.

Mr arthur stephen matthews????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun? 6 2009????? 73??????? After a long flight having to wait 3rd in a queue for one hour and no where to sit I was not happy

Mrs sharon mcgoohan? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun? 6 2008????? 80??????? car was just as required, but employee at "alamo" desk attempted to con us into spending almost an additional $300. he stated that our chosen vehicle would not accomodate 5 people and luggage. luckily we did not accept his offer as our vehicle was more than adequate for all our needs

Mrs Christine Allcott???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun? 6 2008????? 84??????? Only issue was that they kept pushing us to upgrade the vehicle

Mr Mark Whincup?????? Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Jun? 6 2007????? 96??????? A great service and website to boot!? Thank you

Mr Christopher Watts?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun? 5 2009????? 73??????? Staff tried to say that car was not suitable for 3 people and luggage and that we needed an upgrade. As we have had this car before many times we knew that this was not true. After 4 days maintenance light in vehicle came on and stayed on! but overall was very satisfied with price paid and car given.

Mrs Cynthia Hopkins??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jun? 3 2009????? 34??????? talked into upgrading – 2 cars upgrded for £24. Just got the bill at the d of the holiday and we ha been ripped off for $12.99 each car plus 4 different knd of taxes! A BIG RIP OFF. Thiswill now cost us an extra £350 t least. I am not happy.

Mr WILLIAM KELBIE?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jun? 1 2006????? 83??????? we found this overall to be a pleasant and easy experience when we arrived in Florida

Mr Martyn Orridge?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 31 2008????? 86??????? A quick & efficient service – would definatly use again. Alamo in Orlando very helpfull.

Mr Gavin Miller??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 31 2007????? 87???????

Mr Craig Hughes????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 30 2009????? 84??????? The last 2 times I have used this supplier the car has been supplied unwashed, with stained seats, with litter from the previous user, and this time untaxed!.? The cleaning process could be a little more thorough.? However, I have had no problems with the cars, and the arrival and return processes are very easy to navigate.

Mr Matt Trigg? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 30 2008????? 100????? Got a Hummer 3 (free upgrade) for about £12 per day, which we thought was a bargin!

Mr Steven Beere????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 30 2008????? 76???????

Mr Bruce Searson??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 30 2008????? 83???????

Mrs caroline clare???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 30 2007????? 84???????

Mr Sukjander Tiwana?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jul 29 2007????? 77??????? The sat nav would not charge on the car cig lighter and I had to purchase a compatible charger and charge overnight. The risk was on long journeys e.g. Orlando to Miami the battery ran out and made the trip stressful. Teh charger cost the equivalent of £15.00 plus the stress!

Mr Jeffrey Burns?????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Jul 29 2007????? 100?????

Mr Kenneth Fisher?????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 29 2006????? 100?????

Mr raymond stanley????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 28 2008????? 37??????? when I picked up car I was provided a different type. It was full with petrol. I was told if I bring it back full there would be no charge. If I brought it back empty I would have a charge. I brought it back full and was still charged $80. I spoke to Alamo staf and they said "its easy as ABC" "we get this all the time and we are not refunding you the $80" A particular member of staff started to ‘goad me’laugh and try to wind me up by keep on saying "Is that the best you can do sir" when I complained and said it was theft by charging me after I filled up the car. Especially as I particularly asked asked this question when picking it up. It clearly a scam as they say its ok to bring it back full then later refer you to their policies.The staff of Alamo were ignorant horrible people and I will never deal with them again.Clearly I am not the first with this issue, but I DID ask when I collected the car. I will not tleyt this matter rest and will be taking it up with the Credit card company. Alamo are irresponsible and totally unprofessional company.? Please advise? Ray Stanley?

Mr Anthony? BURKARD???????? Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 28 2007????? 30??????? The vehicle made available was not the type reserved. We reserved a 4-seater convertible with room for luggage, and were given a convertible with no room for luggage.? To obtain the vehicle reserved, we were asked to pay extra ! What’s more, the customer service, since we were on the other side of the atlantic, was non- existent – we were told to sort it out ourselves !

Mr Susan Pullen?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 27 2009????? 54??????? Like many suppliers we were subjected to hard selling before we were allowed to collect the vehicle – he started by telling us the vehicle we had chosen wouldn’t be big enough and when that failed then tried to sell us a smaller one?? There were very few counter staff leading to a long wait and even less in the garage to help us locate the correct cars. All the cars looked tired and were very basic. Not as good as Dollar previously but the price was better. Next time Alamo would need to be a lot cheaper than Dollar to get the business.

Mr michael harris????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 27 2008????? 100????? thanks for the excellent service you provided. keep up the good work.

Mr S Brightman??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 27 2008????? 90??????? We were a bit disappointed with the wait that we had at the Alamo desk at Orlando International on arrival. Whilst the lady that served us was very polite and helpful it took a long time for her to check that the car that we wanted was actually available.

Mr Roddy Neill??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 27 2007????? 67??????? Slightly disappointed that, having sought your advice on vehicle size, I was advised on arrival that the car booked was too small for 5 people, 5 cases and 3 sets of golf clubs (as initially advised) and it cost me $350 to upgrade.?

Mr steve lester? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Jul 27 2007????? 70???????

Mr Paul Sharrock???????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 26 2006????? 80???????

Miss Roberta Dymond? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 25 2008????? 96??????? i would definately use them again as i was upgraded to a hummer h3 @ no extra charge, made my holiday!

Mr Barrie Couch????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 25 2008????? 66???????

Mr Paul Herring??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jul 25 2007????? 80???????

Mr Hendrik Oldersom? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 24 2009????? 94??????? We booked a Fullsize SUV from Alamo MCO. When we arived at Alama there were no Fullsize SUV’s anymore .??? They upgraded us to a Chevrolet Suburban wich is a Premium SUV.??? It was the crown on our vacation !!???

Mr MICHAEL FEARNHEAD Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 24 2008????? 70??????? ignore any pressure to upgrade we booked a full size car for 2 adults and 1 child. rep tried to convince us we needed a bigger car!!

Mr bryan stevenson????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 24 2008????? 40??????? when you arrive late at the airport dont be surprised if they dont have the car you ordered ready. and you have to wait at least half an hour for them to bring it, we ordered afull size suv we got a seven seater yes but no room for any bags or buggies , so the next day i had to travel to another airport and change it over.

Mrs Marie-Therese Hughes????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 24 2007????? 87??????? This was the first time we hired a car abooad.? The car was excellent and we found the collection and drop off of the car quite smooth.? We did howeve have to wait in a queue for the collection of the car for approximately 45mins.? After a delay of 4 hours in Gatwick and the 8 hour flight standing in a queue for 45 minutes was not pleasant.? Perhaps this could be looked at and a number system used where people can sit down to wait – just a thought.

Mr Jacqueline Cooper? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jul 24 2007????? 57???????

Mrs JULIA SEARLE?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 23 2008????? 100????? USRENTACAR were very good dealing with all my queries very quickly. ALAMO had no hard sell & paperwork was completed very quickly both collecting & returning the car. Car was clean & well maintained. i would not hestitate to use them both again!

Mr philip newton????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 23 2008????? 100?????

Mr Joan Campbell??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jul 23 2007????? 57???????

Mr Thomas McGowan Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 22 2008????? 67??????? The price for the same car with ALAMO directly was more expensive so this was a great deal. I had an issue with the car. The cars where washed inside, possibly by a jet washer, which ment initally the car stank of damp for a day or two until the Florida heat dryed it out! the main problem i had was i charged my daughters Ipod in the car on day 2 of the holiday and placedit on a shelf at the lower part of the centre consol. Unfortuanately, there was a small puddly on this shelf and the Ipod broke!! I had to buy my daughter a new Ipod and have reported this to there head of department! I have been back 3 days and have heared nothing yet (still early but i am concerned!).

Mr COLIN? REYNOLDS?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 22 2008????? 80???????

Mr Carl Rooney?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 21 2007????? 100?????

Mr David Jones??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 21 2007????? 97???????

Mr J Cole???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 20 2009????? 87???????

Mr Ian Vaughan?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 20 2008????? 96???????

Mr robert anderson????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 19 2008????? 100????? great service, great deal that was even better on collection, i got a free upgrade!!!!!

Mr Nigel Verner?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 19 2008????? 74??????? I booked a 7 Seater Dodge Durango or similar to allow for extra luggage space. When I arrived there were no 7 seaters available and was initially offered a mini van. After I made it clear that this was totally unacceptable and some wailing and gnashing of teeth I was upgraded to a Hummer free of charge. All in all it took 2 hrs from the time I filled out the paper work until I was actually driving out with my hire car.

Mr Mark White??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 19 2008????? 47??????? We were very disappointed as on arrival after a long flight we were confronted by staff who only seemed interested in selling us an upgrade and any other insurances and extras that we were willing to pay for. We recluctantly paid for roadside assistance at a cost of 70 dollars.? After getting through this process we then had to wait for at least an hour to receive our vehicle.? The staff at the collection point didn’t appear to know what they were doing.? We had paid up front for a tank of fuel and before returning the car to the airport we rang to make sure that we were to leave the car back with an empty tank.? We were informed that we would have to fill it up even though we had documentation to say otherwise.? We had to go and fill the tank costing us 82 dollars, when we complained on our return we were told that we should have left it back empty and that the person who told us otherwise didn’t know what they were talking about. They then refunded the price we had paid for the roadside assistance as they said they could not pay us any more than 70 dollars. We would be very relucant to use this supplier in the future as we thought we had payed for everything required upfront before we left home the last thing we needed after a long flight was someone trying to sell us additional, unnecessary items.

Mr Julian Chance????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 18 2009????? 87???????

Mr John Davies??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 18 2008????? 64??????? clearly was trying to sell a upgrade vehicle on the basis my orginal selection was not adequate, wasted a hour of my time with two 8/10 kids after a long and delyaed flight – not what I wanted

Mr richard holmes??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 18 2008????? 47??????? We arrived at Orlando at 0200 in the morning (plane was a few hours late) to find that Alaom did not have the Intermediate 4×4 SUV that we had pre booked. We had to take a smaller full size car (which we had to literally cram all our luggage into) to our accomoadation (30 minutes away) and make a return trip the following day to collect the correct car. Alamo would not deliver the correct car to us, we had to collect it. Totally negative start to our holiday.

Mr I Lowe?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Jul 18 2007????? 77???????

Mr Wayne Llewellyn??? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 17 2009????? 94??????? No problems with this company or with Alamo. What I liked with this conpany they kept me informed on my booking and vouchers was easily down loaded. The low deposit enspired me to book with them. The best thing when booking with Alamo is that when collecting the vechicle from Orlando on airport you are sent to the car park to choose the vehicle you like not to just take the one you are given. They are all parked in rows small, med, large, suv, 4×4 etc. Would use this company again!

Mr Bruce Hobbs????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 17 2009????? 80???????

Mr David Wallis?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 17 2008????? 40??????? Alamo in Florida have managed to bill me for the full price of the car hire, without deducting the value of the printed voucher I handed to them.? This only became apparent when I checked my credit card bill when I got back th the UK.? I am now in the process of trying to get ovder £400 refunded as I’ve been charged twice.? So I’m not a happy man! The weirdest thing is they had all my details on the Alamo computer but didn’t seem to have a voucher on their system.

Mr Mark De’Ath????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 16 2009????? 80???????

Mr Christopher Baugh? Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 16 2007????? 77??????? Would yse at this airport as on site, and no additional requirements.? Would not use Alamo if off site or had additional requirements, such as Sat Nav due to other experiences with Alamo

Mr melvyn davies???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 15 2009????? 27??????? Alamo add charges at the airport and are unable to fully explain what the charges are for…. When I queried a handling charge I was given an explanation that ‘it is like an additional tax that we have to charge’ DO NOT USE ALAMO

Mr MARK LAMB?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 15 2009????? 100????? second year in a row that we have used Alamo via US Rentacar , excellent value and service, have recommended them to two friends who have also used them .

Mr paul mason Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Jul 15 2008????? 67??????? sales person upgraded us for bigger car went to pick it up none available wasted 45 minutes then had to change back to smaller car .

Mr Mark Capser????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 15 2008????? 54??????? There was no cars went we arrived at the airport, had to pester the man to get a car that had not been cleaned so that we could get to our villa as we were all tired and did not want to wait a long time for a car. We do realise that this is one of their busiest times of year but it would have been nice if they were a bit more organised.

Mr Bruce Deans?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jul 14 2007????? 70??????? We were allocated a convertible car and not the upgrade expected.? The staff did correct this although had this been correct in the first instance we could have electronically checked in rather than being in a queue for over an hour.

Mrs frances bolton??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 14 2007????? 37??????? your service was great which is more than i can say about alamo and the service i got from them

Mr E Short?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jul 13 2007????? 90??????? minivan not vere clean on the inside

Mr stephen allen?????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 12 2008????? 74??????? Be very wary of trying to upgrade you because there isnt enough luggage space We were told the mini van we booked would only hold 3 cases but in fact it had room for 8.

Mr DAVID NESBITT Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 12 2008????? 20??????? when i arrived in orlando.i was offered a smaller car that i paid for as a car i ordered was not available.they then charged me £120 for the pleasure.the couple i was with had to wait an hour for the car they booked.when we got home we contacted this company.after 4 months of constant phone calls and promises of return calls which never happened we are still no further forward.if they say they will phone you back they lie as i never recieved a return call.they said they contacted Alamo on my behalf but when i contacted alamo directly they have no record of any contact.i do not recommmend this company.the customer care is non existant.go for some of the bigger names they might actually care!!!AVOID AT ALL COSTS

Mr Dawn Allen Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jul 12 2008????? 76???????

Mrs ALISON UNSWORTH?? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jul 12 2008????? 83???????

Mr Manoj Rajani????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 12 2008????? 60???????

Mr David Northfield???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 12 2008????? 94???????

Mr alan hincks? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Jul 11 2009????? 100?????

Mr alan hincks? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport??? Jul 11 2009????? 100?????

Mr Marcus Foxton?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 11 2008????? 64??????? Did not have the Vehicle we rented on the day we arrived. So we had to come back the next day,even then it took some time to find us the proper SUV.

Mr Andrew North??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 11 2008????? 34??????? I can cope with the high pressure tactics of trying to get me to upgrade but when I go to pick up my car I expect to get what I ordered or an upgrade. Not only did I get a free downgrade but Alamo lied to me as to the type of car (despite it being written on the car, the rep in the garage tried to make it sound like he was doing me a favour by giving me the car I got, having driven it it certainly was a downgrade I didn’t appreciate). Someone lied to me as I was offered a choice of upgrade when I checked in but by the time I got to the garage no upgrades were available – I have written to Alamo complaining but received no reply and based on what I’ve read I dont expect a reply.

Mr Paul Comins?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 11 2008????? 50??????? My experience was with Alamo collecting at Orlando and returning to Miami.?? At Orlando the collection process took over 2 hours and a suitable vehicle was not available we had to return the next night for an exchange and again there were problems with suitable vehicle resulting in another hour wasted at the airport before getting the booked vehicle. The Alamo reception only had 1 attendant checking each vehicle returned and at the time we returned the car there were another dozen vehicle resulting in a delay once the attendant did process the vehicle she said there was an issue and I had to check in the office, again a delay here in the queue only to be advised once I got to the desk that evrything was ok and I could go on.

Mr K Mack???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 10 2009????? 57??????? Dissapointed as it took almost 2 1/2 hours at Orlando airport to collect car.

Mr neil davis???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul 10 2009????? 84???????

Mrs Charlotte Glasgow Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Jul 10 2008????? 77??????? Alamo were the ones we eventually got the car from although the original booking was with Budget, we were informed the day we were leaving that budget could not supply the vehicle we needed. We had been in touch several times with US rent a car as the voucher was never available to download. It was harrowing to say the least that we eventually got the voucher 30mins before leaving the house to go for our flight!!! Whne we arrived at Alamo we had booked for a 22 year old to drive but they said there would be an extra charge, that was not sorted out till the next day.? Rest of the holiday was fine.

Mr william bouch????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul 10 2008????? 86??????? excellent service from usrentacar as usual

Mr william craig??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul 10 2007????? 67??????? when i booked i was unaware that roadside assistance was not included. i had to pay significantly more for this when i collected the vehicle.

Mr Charles Welsh??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul? 9 2008?????? 90??????? I highly recommend floridacarhire.net for anyone needing people carriers at cheap prices

Mr simon walters????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 8 2009?????? 74??????? i bought the extra roadside assistance, but i wasnt pressurised i just thought it was better for me and gave better security in case i lost the key or had a blow out which was our fault

Mr matthew barton?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 8 2009?????? 87???????

Mr Lewis Porter?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 7 2008?????? 84???????

Mr William Craig????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jul? 7 2007?????? 97???????

Mr JOHN MCCOOL? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 6 2008?????? 57??????? We arrived tired after an overnight flight from LA to Orlando at 7:00am to collect our suv only to find that they had none ready , this is what we were told after being told 15 mins previous that it would take at least 20 mins to get our vehicle ready as they didnt have any of that type in the lot . Then we were told we would recieve the next category of suv as this was the only vehicle they could get ready for us quickly that was available , this was also not in the lot and had to be readied and washed . All in all we eventually left the lot at 7:45am after waiting for the suv to be prepared and brought over to the lot , even then when i used the rear-view mirror i could see that it was still dirty as the boot door window had still dirt on it but could not be bothered to point this out as i am sure it would have involved another lengthy wait to what was already a lengthy delay as we were already very tired and so i took the vehicle and washed it at a local garage 2 days later . I was particularly quite angry as i had made the booking in advance and was assuming they would have been better organised for there forward bookings .

Dr Bryan Burke??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul? 6 2007?????? 80???????

Mrs Samantha Howard Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 5 2008?????? 50??????? On arrival in Orlando we had to wait in the "garage" for over an hour for a vehicle to come from an off site location. The staff on site were rude & unhelpful but the managers were good but powerless in speeding the process up. In the end we were given a bigger vehicle but up to that point we were expected to pay for the upgrade. Booked a 4×4 7 seater full size – quoted as having capacity for 7 adults & 5 bags – we were unable to fit 2 adults, three children & 5 bags in it.

Mr Colin Turnbull???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul? 5 2008?????? 80???????

Mr Edward McCready Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 5 2008?????? 80???????

Mr Mark Vincent???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 5 2008?????? 74???????

Mrs Junice Everett??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul? 4 2008?????? 87??????? This process was easy with no fuss, I would use it again without any doubt.

Mrs DEBORAH GORDON??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jul? 4 2007?????? 47??????? Hi? Very happy with Florida Car Hire and Alamo staff, but not with the car we rented.? Having paid for a luxury 7-seater SUV which stated that it seated 7 passengers and 5 large pieces of luggage, we were given a jeep but there was NO luggage space when the rear seats were in use!!!? Car was also fairly high mileage compared to what we normally drive at over 14k.? We go to Florida 2-3 times a year and this was our first time booking through yourselves and with Alamo, but we would probably not book again due to problems with space in the car.?????

Mrs Randi Kristiansen? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jul? 3 2008?????? 90???????

Mr Gordon Campbell?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 2 2008?????? 100?????

Mr Gerard Coughlan??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 2 2008?????? 97???????

Mr C Murray?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jul? 1 2009?????? 87??????? We arrived late at night and there was no one at the Alamo desk who we could talk to in the office at the pick up point.??? Other than that, no problems

Mr Michael Smith???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 1 2008?????? 86??????? Over all i would rate Alamo highly, But I wish the commision led desk staff at the airport would stop trying to sell every possible insurance upgrade available even when I allready had the Gold option.

Mr Paul Herring??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jul? 1 2008?????? 84???????

Mr Matt Stone Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jul? 1 2007?????? 100????? Your web site has already been recommended to friends and family for the same destination.

Mrs Krystyn Chamberlain???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Jan 31 2008???? 20??????? I was informed by Alamo that they had ceased trading with you. I had to re-hire at inflated cost. I paid for a product from you that I did not receive and this is now in the hands of my credit card company. If you wish I can send a copy of the notification I got from Alamo in Florida stating that they would not honour the booking made with you.I would appreciate your response either by email or telephone…0161 788 9191 at your earliest convenience. I found the experience humiliating and the additional cost to my credit card meant that I did not have as much to spend as I had anticipated plus I had to pay for a prolonged call to the UK to my credit card company to try to sort it out. All in all a very negative experience.

Dr Angeline Chong?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan 31 2008???? 97???????

Mr william Dobbin??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Jan 29 2008???? 100????? really great staff,,had no problem at all,thank you very much for everything,,william dobbin.

Mr leslie eyden Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jan 25 2009???? 73??????? when we picked up car had problems getting right model on drop off at end of rental staff were fantastic but overall much better experience than last year when dollar rental never again.

Mr DAVID BLACKFORD???? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan 24 2009???? 100????? Very good overall service from start to finish.Thanks

Mr B GREEN? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Jan 24 2008???? 84??????? Alamo tried to sell me a breakdown recovery service… like our Rac/AA saying flat tyres won’t be included and they wanted $3.00 and change per day for doing so!!! I didn’t take it.

Mrs Janice Dunn?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan 24 2008???? 67???????

Mr Keith Murrell????????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Jan 22 2009???? 56??????? The US Rentacar website is excellent and I have used the service numerous times but I really hate the collection process (not sure if this is just Alamo) where they try everything to get you to upgrade the car and sell every other type of insurance going,and take your credit card when you have already bought and paid for the comprhensive insurance package and carefully selected the vehicle required. It is intensely irritating after a long flight and the staff seem to take it as a personal sleight that none of the extras are bought.

Mr noel mccreery???????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Jan 22 2008???? 84??????? did not like the sell sell attitude of staff at alamo for product which in realty is not required

Mr noel mccreery???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jan 22 2008???? 80??????? pushy sell on extras not required

Miss sarah? moore??????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jan 19 2008???? 34??????? i booked online and paid what i thought was a reasonable price for the car approx £88 for the week. when i collected the car alamo charged me another $140 approx £70 for the week for insurance costs. ive used your website before and rented from budget and there were no extra charges. so obviously this time i was very unhappy and no longer feel when i am given a price on your site that i can trust it.

Mr M Bryan???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jan 18 2008???? 97???????

Mr Paul Hawkins????????? Alamo Rent A Car??????? Compact 4dr A/C (Free upgrade to the Intermediate 4dr) – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport???????? Jan 17 2009???? 96???????

Mr andrew coleman????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jan 16 2009???? 67??????? The only issue was the additional cost for breakdown cover ( qouted @ $4 per day when I pucked up the car ? ), I was in fact charged an additional $90 when I returned the vehicle, pls could you explain what the extra cost was for ?

Mr Steve Cooper???????? Alamo Rent A Car??????? Premium 4dr A/C – Pontiac Bonneville or similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Jan 16 2009???? 93???????

Mr robert wellman??????? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jan 15 2008???? 80??????? the problem with Alamo is they try a hard sell to upgrade the car and add extra insurance when you collect. the original car we selected was only 3/4 full of gasoline but luckily for us this was discovered before we drove off although we had to unload our cases. The Alamo car hire desk at Orlando MCO is so busy that it is not surprising things get overlooked. Overall the daily rate of nearly $14 was good value.

Mr D Smith????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jan 12 2009???? 76???????

Mrs M Mclaughlin??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan 12 2008???? 74??????? we had no help locating the vehicle also when we returned the vehicle we had a long way back to the terminal

Mrs HELEN ANNE? MUCKLE????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jan 12 2008???? 90???????

Mrs Morag Sherry??????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Jan 11 2008???? 80???????

Mr Warren Edwards??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jan? 8 2008????? 100????? I would use your company again to book my rental cars and thank you for a great service

Mr John Groves?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan? 3 2008????? 97??????? First Class service from Alamo. No problems with pick up and drop off took literally seconds.

Mr ANDREW SEAGER????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Jan? 3 2008????? 20??????? I have emailed my letter of complaint.

Mr Michael Thorley????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Jan? 3 2008????? 37??????? On arrival at Orlando Airport Alamo advised us that the vehicle we had booked for 3 weeks through USRentacar (7 seater 4×4 extended)was no longer available from Alamo. We were offered a 5 (+2) seat Jeep without any luggage space whatsoever as the 2 seats took up the entire luggage space, which was useless.? Alamo advised us that our booking was only for a standard SUV anyway and the vehicle we had booked would have been classed as a luxury SUV even if they still provided such a vehicle.? You will see from the USRentacar web site that the vehicle is still showing as available and bookable. Eventually after about 30 minutes wait we were forced to take a van which we could have got much cheaper through Budget. We hire in Florida about 8 times a year and have not had this problem with any other booking agent.? We usually book through fifteen02.com however, as USRentacar were a few pounds cheaper we made our first booking with them – not a good experience.

Rev John Chalmers?????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Jan? 3 2008????? 100?????

Mr Derrick Ashton?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jan? 2 2007????? 84??????? Thanks for the great service and I look forward to using you again

Mr P Phillips???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Jan? 1 2009????? 54??????? On this occasion I used Alamo and the car collection experience was highly pressurised to take extras or upgrade.? The vehicle was not properly prepared and had no manual. With plenty of choice Alamo will not be my 1st choice next time.

Mr Andy Willoughby??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Jan? 1 2009????? 83???????

Mrs Sylvia Murdie??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan? 1 2008????? 40??????? Staff were only interested in selling us an upgrade and additional insurance we didn’t need.? They pointed us to the wrong section and we ended up with a smaller SUV than we should have got. At the gate they didn’t say anything and we drove away with a smaller car.? Am sure they would have pointed this out if we had taken a bigger car. It was late and we were tired and jet lagged and the queque was made even longer by their hard sell.? Took an hour to get our car Have used Alamo before and did not get this kind of treatment. Alamo you need to try harder.

Mr Robin Batchelor????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Jan? 1 2008????? 97??????? very quick service,a little pushy in trying to get us to upgrade but expected this and said a firm no.

Mr fred holliday??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 29 2008??? 74??????? on collection of the vehicle i was not happy with the staff at alamo as they kept trying to push me into upgrading the vehicle that i had booked and was happy with. at first the staff were very nice and helpful until i refused the upgrade and then they couldnt get me away from the counter fast enough and seamed not to be interest in my custom.

Mr Hafeez Hameed????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 28 2009??? 93??????? My only critisism is that when I booked the car it wasn’t very clear what a mid size SUV is…. I was glad that the sales person explained fully and I ended up having to get an upgrade to a larger vehicle.?

Mr Charles Podboraczynski????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 28 2009??? 90??????? V. good service throughout although we were V.lucky to get an upgraded car due to the grade selected being unavailable

Mr Jonathan Wilson????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 28 2008??? 90??????? check in at Orlando International airport had long queues even though most agent desk were open. Either more desk required or access to fast check insystem for all prepaid bookings

Mr Howard Habron???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Feb 27 2008??? 30??????? The Toyota Sienna was dirty and tatty inside, it had damage to the body work.

Mrs g Barker??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Feb 27 2008??? 100?????

Mr Eric Morris Alamo Rent A Car??????? Compact 2dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport??? Feb 27 2007??? 76??????? Having purchased the Alamo Gold all inclusive package I was dissapointed to be given the hard sell on a roadside recovery policy that I "wouldn’t be safe without". But once I got past the rather surly desk clerk the rest of the service and the car itself were superb.

Mr Christopher Ellis????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Feb 26 2009??? 76??????? The staff used high pressure sales to try to get us to upgrade to a more expensive van, even though we had paid for a 7 seater van and there were only 4 of us. We didn’t need this and didn’t want the pressure after a long flight. Other than that everything was great. Will use you again.

Mr Trevor Thompson?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 26 2009??? 93???????

Mrs Hazel Freedman??? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Feb 26 2008??? 87??????? Your site said that I could get 4 bags in the boot and I was told on arrival that it would only take two and they wanted another 84$ ballance. When I said that you only wanted 20$ more for the same thing they were not interested. We got things sorted in the end but with no help from the desk assistants.

Mr richard mcguire?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 24 2007??? 44??????? Car passenger seatbelt did not work, despite agreeing to return the car 2 hours late, they still subsequently charged me one full days hire.

Mr Eric Morris Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Feb 23 2009??? 87??????? As always there was pressure to upgrade or add insurance etc. which apart from being irritating slows down the process for the whole queue

Mr Patrick McDermott Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 23 2008??? 97??????? Car was very dirty inside, obviously had not been cleaned at all since the last user, and probably not for quite some time before that.? But it was the only Jeep Commander available, and we really wanted to try one, and it was only for a week, so we put up with the dirt!?

Mr Gerard Gillespie????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 23 2008??? 77??????? Vehicle had not been properly cleaned. Interior was grubby and there were flyers from theme park left in car from previous user.

Mr thomas vaughan????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 23 2008??? 100????? very good all round service, smooth pick up & return, excellent vehicle, I would highly recommend.

Mr TREVOR CLARKE?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 23 2008??? 84???????

Mr Malcolm Stamper?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 23 2008??? 77???????

Mr MARK LAWRENCE??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 22 2008??? 77???????

Mr Dean Blackburn????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 21 2009??? 44??????? I had signed up for a Dodge Dorango or similar – but ended up with a Nissan Pathfindfer. This is not in the same class as far as I am concerned and will not be using Alamo again.?

Mr Ralph Emmen???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 21 2008??? 94???????

Miss Sandra Gibson???? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Feb 20 2008??? 64??????? My feedback on this relates to the fact that I did not have the correct voucher to collect the car. I made two bookings with you for my recent holiday. One in San Francisco and the other for Orlando. Just before I left for the US I was told my vouchers had been cancelled and I would be issued with new one’s. I received the one for california however called to say I did not have the one for Florida. The person I spoke to said they were being sent out in date order. Which caused me a problem as it meant I would not get the Orlando voucher until I was in America. I thought OK I can get around that however I kept checking my e-mail and the voucher never arrived which I think is very poor. The end result was that we almost did not get our car in Orlando because they could not find my booking and the voucher I did have had been cancelled. I lay the blame for this firmly at your door due to non receipt of the voucher. The people in Orlando were actually very helpful in trying to resolve the issue. Please treat this as a complaint.

Mr Kenneth Hull?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Feb 18 2008??? 80??????? Do check the Insurance provided before you go.I purchased Gold cover which I assumed covered everything, but on arival was advised to take out additional Insurance to cover the passengers & roadside assistance. The agent found difficulty explaining what this extra insurance was for (cost $13 per day) & it left me feeling very uneasy at not taking it eg am I just being ripped off or is it realy necessary ?. In the event no problems but I would definately find out more before doing this again

Mr David Jones??????????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Feb 18 2008??? 77???????

Mr Stephen Bough?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 16 2008??? 70??????? Alamo insisted that we were not fully insured and said that we should take out road side assistance and tyre and glass insurance despite the advice given on your website.

Mr David Johnson??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 16 2008??? 80??????? Long queues at check-in. Told to join queue when I told a member of staff I’d checked in online but their system didn’t recognise my info. Totally happy with vehicle and price we paid.

Mr David Knighton?????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Feb 16 2008??? 87??????? Very slick process – however did have difficulty in locating the type of car from within the garage as several suppliers all used the same area

Mr Lynn Cloarec????????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Feb 15 2008??? 100????? We always rent an economy car (the cheapest code available) and on collecting the car the agent always tries to get us to have an upgrade to a bigger car telling us that the car is really small, has only two doors and no place for your luggage, however even the cheapest car has 4 doors and is plenty large enough for 4 people and has a good baggage space, so don’t let them persuade you to upgrade to az car that you’re going to get anyway without paying extra

Mr Frank Crebbin??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Feb 15 2008??? 100?????

Mr Paul Robbins????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 15 2008??? 77???????

Mrs Rachel Shaughnessy????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 15 2007??? 90???????

Mr TREVOR CLARKE?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Feb 14 2009??? 83???????

Mr glyndon burnett?????? Alamo Rent A Car??????? Intermediate 2dr A/C (Free upgrade to the Full Size 2dr) – Oldsmobile Alero or similar Florida – Orlando – (MCO) Orlando International Airport???????? Feb 14 2009??? 30???????

Mrs Jacqueline Roe????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 14 2009??? 87???????

Mr Neil Wyatt? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Feb 13 2008??? 60??????? Thought I had everything included but watch the small print! Alamo DO NOT include roadside assistance unless added as an extra (Quickly passed over at pickup). Car brokedown taking 4 hours for call out to arrive and repair. Although work done under warranty. COST additional $48+taxes+a ruined day. Thanks Alamo!!!!!

Mr michael clayton?????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Feb 12 2009??? 80??????? Did the express check in on line which was a waste of time as they said any one with a uk licence could not use it apart from that all brilliant

Ms Astrid Blackburn??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 12 2009??? 84??????? Was not given our contract at the desk by the clerk and on arriving at the pick up point one of the staff was extremely rude to me.? I returned to the desk and the clerk handed me the contract having realised he hadn’t given it to me earlier – it would have been helpful if he had called me back or followed me to the pick up zone.

Mr DAVID HALL?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 12 2008??? 80??????? Consider a loyalty scheme for regular users.

Mr SIMON YOUNG? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 11 2008??? 27??????? We travel to florida 6 times a year as we own a villa there and we regularly use usrentacar but I will not be recommending ALAMO to anybody !!!! They forced us into an upgrade when the thruth of the matter was that we did not need to and I will forward a complaint in due course.? I think it’s about time that you had stern words with ALAMO at MCO as I’m not the only dissatisfied customer that has been hassled by their staff recently and unfortunately it does reflect on you as their agent.? Or I feel that you should try to arrange better deals with DOLLAR like airline network do as we have never ever had an issue with DOLLAR but you cannot offer decent rates with them.??? Regards,??? Simon

Mr Andrew Reed???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 11 2008??? 74???????

Mrs L Moores? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Feb 11 2008??? 97???????

Mr STANLEY BLOOR?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Feb 10 2008??? 87???????

Mr DARREN BEEVERS???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Feb 10 2008??? 100?????

Mr Andrew Kilmurray? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb 10 2008??? 77???????

Mr M Turner??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Feb? 9 2009???? 80??????? A bit of a wait to process the rental on pick up due to large cue but not to bad after that excerlent service in car and gone in about 10 mins after reaching car park. Could do with a bit more info on pick up and drop of process for first time renters but didnt take much to work out what to do

Mr Darren Neal??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 9 2009???? 80???????

Mr Andrew Webb??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 8 2009???? 70??????? I filled in all necessary paperwork for "direct road" and when I got to MCO they told me I had to join the regular line and wait for 30 minutes!

Mr Keith Spicer?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Feb? 8 2008???? 60??????? Beware Alamo trying to collect extra fees and taxes when they have already been booked within the price

Mr Paul Giles?? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Feb? 8 2008???? 84???????

Mr Andrew Webb??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 8 2008???? 94???????

Mr PETER HICKEY?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 7 2009???? 37??????? VERY DISAPPOINTED BY THE ALAMO STAFF – THEY INSISTED WE HAD TO PAY UP FRONT FOR THE FUEL (APX $60) NO RETURN CAR FULL OPTION – ALSO VERY FRUSTRARTED THEY WOULD NOT ALLOW TWO DRIVERS FOR THE PREPAID PRICE WHICH WE UNDERSTOOD TO BETHE CASE – ALSO SO FEW ALAMO STAFF AT AIRPORT RENTAL DESK – CARZY LENGTH OF CUE (INITAILY ONLY ONE SERVING THEN INCREASED TO 2)

Mr NEIL PARSONS?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 7 2008???? 94??????? After speaking to an Alamo customer adviser here in the UK, i was disappointed to have a hard sell to upgrade to a larger car by the Alamo customer service guy at Orlando airport, This was after i had told him a larger car was not needed due to my previous conversation. As it turmed out, the car we had was ideal!!

Mr NIGEL? NICHOLLS???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 7 2008???? 77??????? The car was not very clean inside and smelled like sweaty feet!! (sorry to be graphic but can’t think of a better way to describe it).

Mr Derrick Ashton?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 7 2008???? 84??????? the only issue I have with alamo is there insistance that you upgrade your car so they can gain there commission!!!!

Mr Raymond Herring??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 6 2009???? 96??????? we had a great vehicle excellent standard. staff were helpful. we had a while to wait as all the desks were busy,but the collecting and returning the vehicle was very easy and we would use this company again.

Mr Barry Brahams??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 6 2009???? 80??????? We had a puncture which cost $80 to repair. Alamo refused to pay for this; I do not know if this the norm. Would be grateful if you could advise; we visit Florida 4 times per annum

Mr S Kaye?????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?? Feb? 5 2009???? 83??????? First Class service ,Especially the drop off at Orlando? Airport where the staff collected our cases and carted them to the Virgin check in. Excellent sevice

Mr steven gisby??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 5 2009???? 80???????

Mr roy stanier?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Feb? 5 2008???? 100?????

Mr Paul White? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Feb? 5 2008???? 84???????

Mr Paul Chamberlain??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Feb? 4 2009???? 96??????? Extremely smooth collection of car from supplier (Alamo).? Staff very courteous and helpful.?

Mr James Gay? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Feb? 2 2008???? 100????? looked for the !con! there was none !!!? FANTASTIC DEAL – great service, pity I couldn’t go every week!!

Mr I Daniels???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 30 2008??? 27??????? waited nearly an hour for the car. We found when we returned home we had been charged £50.00 dispite the fact we paid in full for gold service prior to departure.

Mr K Rice??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 30 2008??? 40???????

Mr Jason Bond Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport??? Dec 30 2007??? 100????? After using Dollar Budget, I cinfirm that the best is Alamo.? Very impressed with being able to choose the car i want from a large selection.? Unlike the other companies who give you a set ofr keys, you are able to choose a car you want in the carpark.? Very impressed.

Mr Adedamola Salako Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 29 2008??? 74??????? I had to pay some extra tax at the point of collection in The US.

Mr Francis McNulty???? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Dec 29 2007??? 77???????

Mr graham odonnell????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 28 2007??? 50??????? very few cars to choose from no staff on hand at coolection area to help 2 hour queue to get to desk to complete paper work only car left in mid size 4 door selection stunk of cigarette smoke

Mr luke bowdler?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 27 2008??? 54??????? Alamo were a disgrace they had no vehilces of the Type i Specified available when we arrived we were offered 2 small vehicles instead which i would not accept agter 2 hours (1.15 am ) they eventually gave us a vehicle which we had pointed out to them on our arrival and the staff were rude and short with us

Mr robert jones??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 27 2008??? 67??????? there was? a problem that we waited 3 hrs for the car tobe ready

Mr Ciaran Murray??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 27 2008??? 40??????? Would not use Alamo again.? Arrived at desk in Orlando – huge queue very few staff.? Had paid for and received confirmation for Minivan for 2 weeks but told no minivans available – Alamo had huge problem with overbooking that week (w/c 27/12)with no stock available to meet customer contracts. lots of very angry customers at desk. they offered us a small car and said to come back next day for Minivan.? None available next day, in fact did not get minivan for a full week.? Most annoying was fact that they knew no van would be available until then but did not disclose this at the time – very difficult to contact anyone during the week who knew what was going on. would use usrentacar again but not Alamo.

Mr Justin Coleman??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 27 2007??? 80??????? everythings was fine but when i went to pick up the car they did not have the car i booked and ended up with a mid size car instead of a mid size SUV and no would help to sort it out because there were no other cars there.

Mrs c sollitt????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 26 2008??? 27??????? After a long flight we waited an hour and a half in the hot pick up garage for our 8 seater ..they did not have enough cars and would not let us have anything else. three families waited with us and no one came to see us , the kids were in tears as most of our first day in orlando wasted , no onee appologised. finally had to take a toyota sienna when i had booked a minibus type which was too small for luggage and my 70? year old father had to travel with suitcase on knee…what a shower really poor service.

Mr Kevin Duffell?????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Dec 26 2008??? 20??????? The 8 Seater that I booked was not available on arrival at the Alamo Desk. The staff and Manager were not able to give me any idea of when a 8 seater would be available and could only offer me a Standard 4 Seater vehicle!!!!!? I am now loking for compensation from US Rent A Car!!!

Mr francisco javier garcia gutierrez??????? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Dec 26 2008??? 96??????? We used Alamo rent a car in orlando, the whole process from collection to handing the car back was very quick and easy. I would recommend them for other customers

Mr Paul Martindale?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 26 2008??? 70??????? We weren’t too happy that after a 9 1/2 hour flight we had to wait over 1/2 an hour for a minivan to come back to Alamo at MCO??? We have never had a problem with collecting a car at Sanford, but although we will probably book our car through USRentacar, we will more than likely hire a Dollar car from MCO

Mr Derek? Bradley?????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 26 2008??? 96???????

Mr David Fitton??????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Dec 26 2007??? 100?????

Mr Russell Brown???????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 26 2007??? 80???????

Mr Karl Jolly??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 26 2007??? 80???????

Mr John Hardy Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 25 2008??? 77??????? On arrival at Alamo desk in a queue of 30+ people advised no 7 seaters or SUV`s available that day !! Took a car and changed over in Daytona next day.Why take orders when you know that you have no vehicles to hire?Fortunate that we were staying in a town with an Alamo depot at the local airport.

Mr George Rostas??????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 25 2007??? 80??????? Document pick-up slow but otherwise experience very good

Mr james dodds?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 25 2007??? 100????? first class service will use again

Mr Julian Bulman????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 25 2007??? 94??????? I will be booking again very soon for august 2008 and will pass on the details to friends and family.? regrds? julian

Ms maria hughes?????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 25 2007??? 80??????? Staff at alamo could have been clearer about what we needed to do when collecting the car and also what we needed to do when we returned the car.??? Staff that I dealt wioth through USrenta car where excellent and I would like to thank them for all the information and assistance that they gave me.

Mr kenneth reece???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 25 2007??? 20??????? we were cheated into signing for unwanted "extras" – tired after a long flight – they also told us the extended trailblazer deluxe we had booked – they hadn’t used this model for 4 years! we ended up with a smaller than booked, uncleaned car? -just to get away from the large queue at the airport – we just couldn’t believe it

Mr justin clarke??????????? Alamo Rent A Car??????? Luxury 4dr A/C – Buick Park Avenue or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 25 2007??? 60??????? Why get people to sign up with the Alamo Direct Road service, and give you all sorts of information, if when you go to pick up the car there is a great big Queue? and the staff tell you that you cant possibly have direct road as you need to have a card supplied by your hire company. If you are going to offer a service make sure it Exists.

Mr M Mason?? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 24 2008??? 60??????? the vehicle was good but they had no? cars for myself and many more customers. we waited for half? hour for vehicle along with others when cars arrived it was very disorganised bit like? a bun fight.however the car was nice .? melv? ason

Mr Laurence Wood????? Alamo Rent A Car??????? Compact 2dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 24 2008??? 96??????? The whole booking process was easy and professional, from booking on line to collecting the car at the airport

Mrs Judy Poulter????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 24 2007??? 77??????? Alamo has an on-airport collection point at Orlando, which was a major plus as it eliminated the hassle of getting shuttle buses etc.? Collection was very quick but with limited information given about the process or the vehicle itself.? Able to choose any vehicle from the selection available within the category.? Return was again very quick but with little information. Fast and efficient service but a little more advice would have been welcome and made us feel less anxious.

Mr kukesh chawda?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 24 2007??? 64???????

Mr john culwick?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 23 2008??? 74??????? when we arrived no 7 seater given 2cars not satisfactory as had to pay for 2 cars in Disney went back 3 days later and where given what we had ordered bit disorganised but got there eventually very good price only place there were queues

Mr Dean LLOYD??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 23 2007??? 100?????

Mrs Jacqueline? Branson?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 22 2008??? 20??????? I can not print the words to say how very disapointing we were. After queuing in the airport for 3 hours to regisiter our details, then when going to collect our car, to be told no 7 seaters were available. This after paying in full 8 weeks before. After an hour and half and many bare faced lies from the manager we left in a taxi, only for him to break his promise and not deliver the car to the villa. It was our nieces birthday the next day and we needed a car as we had arranged a birthday surprise for her. (You try telling an 8 year old her birthday is on hold) The manager was aware of this and told us to trust him to deliver the care at 7am. It was only by ringing England that we managed to get a solution to a nightmare of a start. Alamo thought they were doing us a favour by reinbursting our taxi fares, but it was us that had to drive back to the airport to collect the money, incuring more costs such as petrol, tolls and most of all our time. I was very dissapointed with then. I dread to think what the cost of all the calls we had to makewill be.

Mr Andrew Sykes??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 22 2008??? 40??????? USRENTACAR were fantastic but Alamo were lousy!? Collecting the vehicle was a truly miserable experience that I have never previously encountered with Dollar/Avis/National in the US!? At the terminal rental desk it took an hour or so to queue and check in. We were then sent to the rental lot (Multi Storey Car Park) where we were asked to wait a "few minutes" with our elderly parents and 3 young children for our vehicle to come to the kiosk.? The problem was the few minutes actually became an hour during which we were continually promised that the vehicle would arrive imminently. There was no seating and the kiosk was cold.? The staff were a disgrace and continually failed to deliver their promise that the vehicle was just around the corner. We actually asked the staff if the car was still being built and shipped from Detroit as the delay was so bad! After 45 minutes the kiosk manager admitted that the car was being transferred from another rental lot though we don’t know if this was really true. I certainly made it clear that I was very unhappy with my experience.? Overall the delay was entirely unacceptable and has certainly given me a lasting impression of Alamo attention to customer relations!? I am about to make another rental booking for 3 Jeep Cherokees from 12-20th February 09 from Boston Logan for a group of 12 friends and family to go skiing.?? Whilst the Alamo rate compares equally? with Dollar and Budget I don’t believe that their customer relations do.?? I have complained directly to Alamo and await their response but in the meantime its good to share!?

Mr John Findlay?????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Dec 22 2008??? 44??????? Wasn’t a good experience with Alamo.??? Was bombarded with them trying to sell extra products and had to wait over 40 mins to get the car.??? I was also charged a fee on returning the car what for I don’t know maybe you could enlighten me as i am sure they have done this to others.??? Would use our service again but not Alamo.

Mr Keith Thomson?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 22 2007??? 84???????

Mr Dean Wright?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Ford Freestar or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 21 2008??? 100????? Fantastiv service will definately use this company next year for Florida, thanks aain

Mrs maria finlay aylmer Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 21 2007??? 74???????

Miss maxine smith???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 20 2008??? 80??????? Hi, Our car was not readyand we waited for 45 mins. eventually we took another car which turned out to be better than what we had booked.? Thanks Maxine

Mr Christopher Jackson?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Dec 20 2008??? 50??????? There was a long queue over an hour to collect the car, the car which we had pre-ordered was not available – the staff were only concerned in selling an upgrade. They did not tell us the car was not availabe until we actualy went accross to collect the car.??? The car we ended us with, was the vehicle that they tried to charge us to upgrade. Not sure if this was caused by the xmas rush, but my sister in law had the same problem the day before

Mrs JOANNE JOHN? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 20 2008??? 80???????

Mr JOHN MITCHEL SMYTH??????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 20 2008??? 80???????

Mr Nigel Woodington?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 20 2007??? 80???????

Mrs Fiona Chape???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 20 2007??? 84???????

Mr kevin jordan??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 19 2008??? 90??????? great car, clean condition.? very easy pick up and would definately come back to usrentacar again.??? thank you.

Mr Talvir Singh Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 19 2008??? 100????? the car had done 19000 miles when we picked it up. but it was dark when we picked it up. found a few marks on it the next day. but no problem at all

Mr Martin Hyman???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 19 2008??? 96???????

Mr P Hocknull? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 19 2008??? 76???????

Mrs Carol Webb????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 19 2008??? 60???????

Mr Robin? Smith?????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 19 2007??? 74??????? beware of the upsale attempt when you collect the car – they all do it, but best to be prepared – I guess they get commission on sales!!? Also beware of the car type as they don’t easily match to UK car types and confusion reigns!

Mr james briddick??????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 19 2007??? 90??????? the vehicle was very clean and tidy. I was given a choice of 4 to choose from.

Mr GARY VINALL??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 18 2008??? 86??????? nearly new vehicle no problems , will use this supplier again

Mrs P Clewley Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 18 2008??? 47??????? Very unhappy about the question of petrol, I was very clear when booking that I wanted to take the car back full of petrol, I hate driving around with a low tank. You told me that I had to arrange that when I got there it could not be done in advance. When I got there they insisted that it had to be done by you and could not now be arranged. What went wrong???? Pam Clewley

Mrs Elspeth Pickard???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 18 2008??? 86??????? We had great service, easy to pick up and drop off, and the quality and cleanliness of the car was superb.? Definately will use again.

Mrs P Clewley Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport??? Dec 18 2008??? 63???????

Mr Matthew Pegg??????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 18 2008??? 96???????

Mr Eric Walker-Endsor??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Dec 18 2007??? 37??????? SECOND YEAR RUNNING THAT I HAVE EXPERIECED PRESURE TO TAKE OUT ADDITIONAL COVER AND TO UPGRADE TO MORE EXPENSIVE CAR, TRYING TO GET ME TO TAKE OUT ROADSIDE COVER AND WINDSCREEN COVER@ $7.00 PER DAY IF I HIRE A CAR I EXPECT IT TO BE FULLY COVERED FOR ALL ASPECTS AND NOT TO SMELL LIKE THE EXTRACTOR FROM MACDONALDS INSIDE THE CAR AND SEATS THAT LOOKED LIKE COKE AND COFFEE HAD BEEN POURED OVER THEM, I HAD TO DRIVE FOR 1 HOUR EACH WAY TO CHANGE THE CAR BACK AT THE AIRPORT,NOT? NEEDED AFTER A LONG FLIGHT, I JUST WANT A CLEAN, COMFORTABLE VEHICLE AVAILABLE WITHOUT THE HASSLE OF SOMEONE WHO MUST BE ON COMMISION TO GET PEOPLE TO SPEND MONEY ON THINGS THAT ARE NOT ESSENSIAL

Mrs Camela Marshall?? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 18 2007??? 90???????

Mr Leonard Kennedy?? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 18 2006??? 84???????

Mrs Anita Renyard?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 17 2008??? 77??????? Alamo’s location at Orlando airport was excellent and we could choose from approx 12 different minivans, however when checking in daylight we noticed lots of dents and scratches the next day, so had to call and inform them to avoid being charged for the damage!

Mrs Anita Gibson???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 17 2008??? 84??????? Even though I thought I had bought a top of the range package with everything covered.? I still had to pay and additional $8.00 per day roadside recovery which puts the price up considerably.

Mr Peter Hall?? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 17 2008??? 94??????? We had quite a few marks on our vans that we did not notice until the next morning as it was dark when we got to our accomodation.? We telephoned Alamo straight away and all the marks and dents were recorded.? We felt we had to do this as we did not want our credit cards being charged for damaged that we had not caused and especially as when we dropped them off at Alamo Miami South Beach we were just asked to park them in the road as they did not seem to have a compound, only a small office.? We have used Alamo on many occasions and have never had any problem with them.? Would recommend the Toyota Sienna for comfort and size.

Mrs F Shepherd?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 16 2008??? 96??????? Fabulous service as ever.? Would definitely use again and continue to recommend to friends.? Thanks again, Fiona

Mr Rob Bardwell???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 16 2007??? 80??????? Relatively hard sell of extras was a pain

Mr Graham Whitton???? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 16 2007??? 77???????

Mr Robert Fearn????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 15 2008??? 84??????? we had an accident day before we were due to fly home and alama wouldn’t collect the car for replacement we had to drive the damaged car back to the airport for a replacement even though it was dangerous to drive. swapped it ok but the replacement was a bit smaller only for a day though and got us back to the airport ok for trip home

Mrs Melanie Huth???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Dec 15 2008??? 100?????

Mr neil gilmour Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec 15 2007??? 44??????? The girl who dealt with me at the desk was very pushy and lied to me about the car to try and get me to upgrade and spend more money. When i complained to manager, he told me the staff are on commission and that is why they do hard sell, then gave me a mid size and said sorry. Whether or not the staff are on commission it is no excuse for lieing to customers. After traveling for nearly 24hrs i do not expect to be told lies and pressured into handing over money for something i have already paid for. I will be complaining to Almo and will be writing online about the service i have had after booking using this site

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Mr Paul Herring??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Dec 15 2007??? 80???????

Mr Stephen Barclay????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 15 2007??? 84???????

Mr Andrew Allum??????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 15 2007??? 94???????

Mr Paul Herring??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec 15 2006??? 64???????

Mr John Leggett?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 14 2008??? 50??????? 1. Didn’t like Alamo’s hard sell to upgrade, aggressive and devious.? 2.? The car was paid for by my daughter but I was the only driver.? I was annoyed that, despite the car being paid for up front, Alamo would not let us take the vehicle unless I left a credit card imprint. They would not accept my daughters card even though it was her card that paid USRentacar.??? I am not happy at having to leave a credit card deposit anyway.???

Mr tolga falahat??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 14 2008??? 20??????? I bboked a Full size SUV from Budget using your website. You changed my booking to Alamo. When I arrived at Orlando airport, Alamo did not have the car catagory I had booked, and they could not care less about the problem. I was forced to take a Nissan Pathfinder, which is not a full size SUV (seating 7 Adults). Also, The car was v.dirty inside. I emailed your company the next day to inform you of the problem. But you are still to reply to my email. I will be taking legal action agianst you to recoupe the amount you have charged for a product you failed to deliver.

Mr Paul Sharrock???????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec 13 2006??? 84???????

Mr Darren Pudsey??????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Dec 11 2008??? 37??????? I booked an 8 seater car, when i got there i was given a 15 seater, i could have an 8 seater but i would have to pay extra.? The 15 seater had no luggage space at all.

Mr Jason Needs?????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 11 2008??? 86???????

Miss RACHAEL RADWAY??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Dec 11 2008??? 90???????

Mr Edward Cufflin??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 11 2007??? 47??????? There was a huge queue at the desk – over an hour’s wait – and the car I received was not, in my opinion of the same quality as that suggested on the website. While it was a 7-seat SUV – I expected better than a 2WD Jeep Commander.

Mrs Helen Endsor??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 11 2007??? 54??????? Whilst we had no problem with the car we were given we were quite put out on our arrival after having been delayed by three hours so we just wanted to collect the car & get to our destination as we had two young children with us.? When we arrived at the Allamo desk the member of staff was very persistent in trying to get us to up grade for a further 1750 dollars we kept telling him no but he did not seem to get the message after well over an hour he finally gave up & gave us the car we had asked for, by this time we were very tired & could have done without this experience of pressure selling which is all it really was.? I feel that you should be aware of this fact as it would definitely put us off having Allamo again.? As I say the car was fine it was what we had to go throught to get it.

Mr Derrick Carlton?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec 11 2007??? 90???????

Mr paul mcallister???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec 10 2007??? 44??????? went to collect full size 4×4 from rental desk in airport. they said this was not likely to be big enough for all our luggage and tried desperately for us to upgrade and pay an extra $470. i declined and the lady was quite abrupt. i found out later that other alamo clients at my orlando resort had suffered the same experience. so beware. my luggage fitted easily by the way!!

Mr N Tanti?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 9 2008???? 20??????? i am seeking legal advice the car i booked said 7 passingers and 5 bages .i culd not get 2 cases in car so i had to pay a further $650 not inprest i hope u can refund me this amaount . this was not what i paid for . the car was nothing like what u promised me. how could u be so disonest and mess coustomer about like this.i have been to the usa 18 times never with this car hire i shal wait on your repli wether i will ever us your company again .what do you intend of dooing regarding this matter .yours Nino Tanti

Mr Ian Foster?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 9 2008???? 47??????? There were six of us travfelling and I booked a 7 seater 4×4 which according to your website was big enough for 7 people and 4 pieces of luggage.? On arrival we were give a Jeep Commander, which despite having seven seats, had enough room in the boot for a about 3 carrier bags.? This was not a true reflection of your advertised vehicle and you should amend your website to reflect the tru size of the vehicles.

Mr Stephen Boxer??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 9 2008???? 100?????

Mr Robin Hesford??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 8 2007???? 34??????? Booked car with Alamo – pressure sales to upgrade was unbelievable. The car we finally got was filthy inside & the radio was faulty. We returned the car & waited nearly an hour for a replacement, which was still dirty inside. Will not book wirh Alamo again regardless of the price.? No problems with booking agent will use again next time (we’re here twice a year).

Mrs Janet Delasalle?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 8 2007???? 34??????? we have used you before but this time was not such a pleasant experience.?? We had phoned the USA to book and asked for the fullest cover possible only to find that altho we thought we were paying for the full cover including unlimited drivers fully comprehensive insurance and full tank of petrol we were told we had only payed for the lower cover and had to pay yet another $200.?? The gentleman member of staff really couldn’t be bothered to be nice or helpful and just kept saying "well that’s not what you paid for"?? We could not have the four of us as named drivers as previousy told as the company comp can only deal with 3 !!?? The queue was horrendous at the reception. The car we wanted wasn’t there and yep I know it can be substituted.??? The car was then again swopped by the time we walked from the reception to the pick-up.?? It did get all the luggage in and was fairly comfy but had very little power.? The stat nav which we decided to have was so out of date that even when we eventually wanted to come back to the the rental section at the airport took us to what must have been your old drop off at Hanger Lane.? Quite a number of times we were on a road which it did not have listed and often we were told to take the wrong turning.?? Luckily we had maps with us as back up.?? The returning staff seemed to be a bit more helpful.? In the past whenever we have hired we were given maps useful to getting out of the airport area, not this time and the sat nav couldn’t be used as couldn’t initially retch a satalite.? In fairness the car gave us no trouble.? I’m back in the USA next June and need to have a car picked up from Santa Rosa CA and dropped at Vegas but not too sure whether we would want to use yourselves after this experiance which is sad as expected to be right back on the phone for a quote.? Jan Delasalle………….Claire Shorter

Mr Robert Hughes??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 8 2007???? 84???????

Mr richard kinsella??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 8 2007???? 64???????

Mr Peter Butler??????????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 8 2007???? 97???????

Mr Simon Finch??????????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec? 7 2007???? 54??????? Assistance from Alamo staff was very poor upon collection of the vehicle.??? We requested a child seat and were simply pointed to a pile of child seats in the car park and told to help ourselves.? There were only two available of the correct size for our child – one of them had part of the strap for fixing to the car cut off and the other was so badly damaged it looked like it had been dragged down teh road underneath a car and was not fit to be used.? When I asked for assistance in fitting the seat I was told that they couldn’t help, they weren’t allowed because they weren’t trained and one member of staff said "quite frankly none of us have children so we wouldn’t have a clue anyway."? I was told that they all had instruction manuals with them and I should consult that for how to install the seat.? One of the seats I tried didn’t have an instructino manual, the other had an instruction manual for a different seat.? Eventually when I went back to the office for a second time they told me someone would fetch some more seats up for us, which eventually happened and I was able to find one that wasn’t damaged and did have the correct instruction manual.? However, I found the attitude of the staff dismissive and in-appropriate for a matter of my childs safety with a product they were renting to me.??? Finally, the car I hired was a hybrid and so does not start ion the same manner as a normal vehicle.? There was not instructino manual in the vehicle, no additional information given on how to start the vehicle and because no member of staff came with us to the vehicle, no one to ask without having to again return to the office.??? All in all a very disappointing level of customer service.

Mr Malcolm Ingham???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 7 2007???? 37??????? We visit the US regularly and shall never use Alamo again.? This visit we had our 16 month old grandson with us and required a car seat (booked in advance).? We understood that we would be required to fit it however, the staff at Alamo had no interest in helping and only pointed to a pile of seats for us to choose one.? The first two were broken !? The fittings on the third seat were completely different from a UK type seat – as were the car fixings.? In the UK a safely fitted child seat is of paramount importance.? We got the impression from the staff at Alamo that they could not care less if our grandson was safe or not.? Very, Very poor .

Mr Nigel Tansley????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 6 2008???? 96???????

Mrs Samantha Hester?? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 6 2008???? 86???????

Mr R McGuire Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 6 2008???? 83???????

Mr Francis White???????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Dec? 5 2007???? 57??????? Queued for ages to collect the car details from the airport Alamo desk, service at the garage was better but far from perfect.

Mr david rickerby???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec ?4 2008???? 96??????? excellent vehicle, easy process.alamo tried the hard sell with things we didnt need, but we just said no!

Mr h Al mudhaf??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 4 2008???? 93???????

Mr andrew burns????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 3 2008???? 64??????? on arriving at the alamo desk at orlando, the girl behind the desk was intent on us upgrading to a ford explorer which was on offer, i have worked in the motor industry for over 20 years, the car she was telling us we should upgrade to was no different to the nissan pathfinder we got, the service from yourselves was excellent and i will definately book with you again, regards Susan Burns

Mr Sharon Poulter??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Dec? 3 2008???? 86???????

Mr Andrew Morris?????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Dec? 1 2007???? 100????? Excellent price, but would like all insurances to be included so I have nothing further to pay when I arrive.? With Alamo and handled very efficiently when collecting & when returning the vehicle. A1

Mr STEPHEN BRADLEY?????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 1 2007???? 90??????? Having upgraded by two levels, i found the car was in need of a good clean on the inside.

Mr Tracey Buxton??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Dec? 1 2007???? 94??????? the staff felt we need an upgrade as the suitcases were to many to fit into the vehicles we had booked but on line the stated luggage facilites more than met our needs, so i felt a bit under pressure to take an upgrade that at the time of booking i felt the choice of vehicles was appropriate for our needs.?

Mr Gerard Gillespie????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Dec? 1 2007???? 100?????

Mr kevin farr??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 31 2009??? 64??????? Alamo took 52 pd from my bank account on my return saying it was for fuel, But I returned the car with a full tank, As when i booked on your website I choose the option without fuel,When I rang your offic you tell me alamo does not do this option and there is no refund given on fuel ,Pitty you did not think to tell me this at the time and alamo did not tell me when I picked up the car , He sent 20 mins trying to up grade me but failed to say bring it back EMPTY the word rip off comes to mind , But you and alamo lose in the long run I used you both three times but that will be the last

Mr PAUL TRUBEY??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 30 2008??? 76???????

Mrs FIONA GOUNDRY??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Aug 29 2009??? 100????? no hard sell, happy polite staff,would be happy to recommend

Mrs Gillianne Barclay??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 29 2008??? 100????? Had booked a Dodge Durango or similar and got a Chevrolet Tahoe it was superb absolutely loved it – would love this car every time.

Mr Stefano Selva????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 29 2007??? 77???????

Miss June Haynes???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 25 2008??? 77??????? We enjoyed the opportunity to choose our own vechile on arrival.? the car that we had,the AC could have been better.??? alternative companies do offer you the option of paying for the toll leaving the airport area, as part of the rental agreement.??? Thanks

Mr I Pountney? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 25 2007??? 77??????? Overall the experience was very friendly and helpful. However, the service desk operator failed to explain the true implications of changing vehicles. I reserved a 7 seater 4×4, but when I came to collect it the operator told me it would not hold the number of suitcases (4, plus hand luggage as advertised on their web site) and the 6 passengers in my party. They kindly offered to change the vehicle to a model that would actually cater for my requirements. Unfortunately, they failed to mention any upgrade costs. After an 8 hour flight and the hassle of sorting out lost and damaged baggage I could quite easily have signed up without looking at the detail – so friendly was the assistant. Luckily I did read the new agreement and saw the "upgrade? was an extra $1000+ on top of what I’d already paid. This was not pointed out to me at all by the service staff, who seemed all too intent on selling me "extras". Needless to say I didn’t take the "upgrade" and made 2 trips to the airport.

Mr Gerard Gillespie????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Aug 25 2007??? 100????? will return in december

Mr kenny davies?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 24 2007??? 20??????? I booked a trailblazer with 7 seats because we were travelling as a party of six. However, when i checked in with Alamo, they informed me after mixing up my booking (they had my reservation booked for July and not August)that the trailblazer that they hire only seats 5 and not 7. They did offer an alternative, but this did not have any luggage space as the extra seats at the rear used up the luggage space. They then offered an upgrade to a caraven at a cost of $39 plus fee. What i did not realise at the time and which i have only uncovered since arriving back into the uk, is that the extra cost was per day. This has equated to a total extra cost of $982.03. This has practically doubled the cost for hiring a vehical whilst on holiday for my family and i. What upsets us is that we selected the trailblazer because your information led us to believe that it would cator our requirements. I have now had to pay out twice for a vehical, which i could have pre-booked anyway prior to the holiday.

Mrs Estelle Macdonald Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 23 2007??? 77??????? Found on arrival, as with other renters, that car can carry either 5 bags or 7 people but not both- stupid. Clearly from an airport you need both. So more or less had to upgrade to a Suburban (so called because it’s about the size of Amersham)and got good price by saying we’d always rented Dollar before (true). Car was fine, though poorly cleaned out. Staff polite, service quich, pickup just across from terminal (Orland Intl). But please make it possible to book just what I need online, first time.

Mr paul quarrie Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 22 2008??? 90???????

Mr Mark Beales?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 22 2008??? 90???????

Mr J Mandalia? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 22 2007??? 84??????? only addtional comment is that i asked for a seven seater 4×4 which did not accommodate the number of suit cases as suggested on the website (when all seven seats were used) – this should have been made clearer (otherwise a 7 seater mini van would have been the beter option).???

Mr David Hayden???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Aug 22 2007??? 97???????

Mr DHARVINDER SINGH BASRA? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Aug 21 2007??? 47??????? The car we got was I feel in poor condition. There was a constant rattling sound on the dashboard. It felt that the car hadn’t been properly maintained.

Mr Clive Taylor??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 21 2007??? 80???????

Mr richard davies???????? Alamo Rent A Car??????? Full Size 2dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 19 2006??? 100????? alamo 5*

Mr Aideen Phipps??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 18 2007??? 93???????

Mr Aideen Phipps??????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 18 2007??? 87???????

Mr P Gould????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 18 2007??? 20???????

Mr GRAEME BRUNT??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Aug 18 2007??? 90???????

Mr S Mcgurty? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Aug 16 2007??? 84??????? Overall, a really excellent and helpful experience from the staff at USRAC, even with a very short notice booking. Alamo were overall very good, but did try to sell us unnecessary add-on insurance when we got there.

Mr John Nolan Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 16 2007??? 84??????? Service was excellent and price good but car was a bit aged and not very clean.? The car had only had a quick wash and tidy out, it could have done with a better clean, however it was not underivable;? Borderline.

Mr Claude SALMON? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 15 2008??? 100????? No problem ! I will recommand usrent a car !

Mr Stephen Barclay????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 15 2008??? 83???????

Mr Matthew Finn???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 14 2009??? 74???????

Mr paul conway?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 14 2008??? 94??????? The type of car I had ordered was not available however Alamo provided me with an upgraded similar type of vehicle at no extra cost, This made our driving experience even more enjoyable.

Mr Trevor Watson?????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Aug 14 2007??? 80??????? Only two slightly negative issues. Firstly I filled in the Alamo ‘Direct to Road’ form. At Orlando there was no obvious facility to allow the customer to use this, so I joined the normal queue.? Secondly I was pressurised (at the counter) to take out more cover, in the area of breakdown. I refused, believing that I was supposed to have sufficient cover – but it left me a little uncomfortable.??? This is not a reflection on Usrentacar who are excellent – there probably just needs to be a little more communication between them and the rental companies.??? I have used Usrentacar before and will do so in the future.????????

Mrs Maria Drury????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 14 2007??? 94??????? The only downside was that they wanted to sell us extra insurance and upgrades etc…

Mr Craig Hughes????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 13 2008??? 83??????? The overall deal was fantastic, the Gold package provided very comprehensive cover, and no additional insurances were required.?

Mr PETER POWELL? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 12 2009??? 84???????

Mr Alan Morgan????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Aug 12 2007??? 44??????? Gold package paid for !! Reservation in US was standard, had to pay for tank of petrol again !!!? Will not use this company again.

Mr Nicholas Hannam??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Aug 12 2007??? 84??????? Very quick service by Alamo, no upgrade pressure.? Only comments was that SUV could have been cleaner.

Mrs Sarah McManus??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 11 2007??? 44??????? Despite there being built in car seats in the vehicle, i wasn’t told this and paid extra for car seats. The staff also seemed to be hell bent on getting as much money out of you as possible.

Mrs Sarah McManus??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 11 2007??? 27??????? The car was filthy, and the staff unhelpful

Mrs Sarah McManus??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 11 2007??? 34??????? The suppliers were insistence that the vehicl i had originaly booked would not be big enough for all the people and luggage, and told me i needed a bigger vehicle, which i paid for. On receipt of the car, it was clear the bigger car was not required. The staff just seemed to want to get as much money out if you as possible.

Mr Andrew Worman??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug 10 2008??? 100?????

Mr Raymond Hughes??? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Aug 10 2007??? 70??????? Service provider was Alamo. Unless you had rented/prepaid direct in USA, you could not use their computer terminals, therefore had to wait for human assistance. This was VERY slow. Service staff wer then VERY pushy about buying additional products from them.? No internal valet had been carried out on the car, a can of coke or similair had obvioulsy been opened and decorated the dash area.? Good price but poor service. EAsy drop off at Orlando airport.

Mr Claude SALMON? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug 10 2007??? 97???????

Mrs Bernadette Wall??? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 9 2008???? 37??????? We ordered a 8 seater van but they only had 8 seater mini van’s which was not the unit in the photograph.

Mrs Geraldine Asher??? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 9 2008???? 86???????

Mr sean burns? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 9 2008???? 100?????

Mr andrew davies???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 9 2008???? 96???????

Mr Paul Jameson????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 8 2008???? 73??????? .

Mr garry peck? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 8 2007???? 47??????? very poor customer service at MCO, got the vehicle I wanted but vehicle had not been cleaned properly and beer bottle tops etc found under seats.

Mr David Brewer???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 8 2007???? 27??????? We hired through Alamo and it was a bad choice.???? The first vehicle, a Chevrolet minivan (because of problems set out below we had three vehicles in two weeks) was dirty and as we started the engine for the first time a warning notice displayed in Spanish. We drove off and figured out how to change the language to English. After doing this the warning notice read ?Oil Change Soon?. We read the service manual and found out how to check the oil quality. It was 0% and the manual suggested the vehicle should not be on the road. The rear of the vehicle had food waste and spilt soft drinks over the seat and up the door.??? We returned the vehicle and the staff replaced it with a Dodge minivan and produced fresh paperwork. As we drove down the Interstate, the transmission kept cutting out. We returned the vehicle to be told that the should not have been on the road because they had cancelled the pre-paid contract when they changed it from the Chevrolet. That meant we had been driving a vehicle with no contract. Not a good situation. I don?t know what our legal position would have been had we broken down or been stopped by the police.??? The third vehicle was a Kia minivan. This van was fine, except that the pockets behind the seats were stuffed with old McDonald?s wrappers and other waste food. I am not accustomed to having to clean up a hire car on collection.??? I will be writing to Alamo to? complain, but will never use them again.?

Mr Nigel Gladwell??????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Aug? 8 2006???? 44??????? On arrival they no minivans available,? when we did get one, an hour later,? we rang the next day for recovery service to collect it because it kept juddering.

Mr Andrew Parker?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 7 2008???? 100????? Excellent throughout.

Mr Robert Neilson?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 7 2008???? 90???????

Mr David Spencer??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 7 2006???? 96??????? ALAMO let you pick your car…this was a great option,? kids went for colour, whilst I picked a van with dvd player & electric doors….I won the pick ? kids were V happy once they realised my choice.

Mr P Sunda????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 6 2008???? 80???????

Mr Patrick Kinney??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 5 2007???? 27??????? The USrentacar advertisement has the wrong information on it and when you collect your car, Alamo simply tell you to ignore the false information and attempt to get you to pay another £300 to upgrade to what you thought you were getting in the first place. When you inform USrentacar,they tell you quite abruptly they are not interested.

Mr Gary Cook Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Aug? 5 2007???? 47??????? Very limited choice of vehicles, i was expecting Chevrolet Trailblazer but the only cars in SUV line were Toyota Highlanders.? By booking the Gold option i thought i was covered for everything but was persuaded to take out roadside service plan (if not you have to sign disclaimer)don’t be fooled like me find out what it covers and if it’s worth it.

Mr NEIL HARVEY???? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 4 2008???? 73???????

Mr rajesh jasraj??????????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport?? Aug? 4 2007???? 64??????? The car maintenance service indicator was on.Also no one explained controls of the car.? Return policy was painless.

Mr David Plunkett??????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 4 2007???? 87???????

Mr paolo schena?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 4 2006???? 93???????

Mr ian rickards Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 3 2007???? 67??????? we have used usrentacar before and are very happy with them but we waited 1hr 30m to collect our car after a 9 hr flight because there were only a few staff on duty so we would not use alamo again.

Mr Ashley Byrne????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 2 2007???? 97???????

Mr Ian Mcdermott??????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 1 2008???? 27??????? I hired through Alamo and was offered a "similar" car to one I requested which was not suitable. I ended up paying over the odds for a car I didn’t really want in order to get the required room. The car I ended up with was also less functional than the one requested.

Mr David Chalmers????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Aug? 1 2008???? 50??????? Very disappointed that the vehicle offered was not the one whose poicture had been used on the website. The difference was signficant and caused us real problems transposting our family and luggage. Beware the pictures – read the words – carefully!!

Miss Lynsey Barnes????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Aug? 1 2008???? 86???????

Mrs Jacqueline Paton??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 1 2007???? 80??????? after a long flight the last thing we needed was a long queue and 1 person on the desk apart from that a super service

Mr David Leadley??????? Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Aug? 1 2007???? 34??????? Arrived at Orlando airport after travelling for 16? hours with young daughter. Ordered a Sebring and was offered a VW beetle about half the size, was offered a chrysler 300 but later when I read the paperwork had been charged £500 ontop of the £330 I had already paid went back to airport to complain after a few days and managed to get £100 off but whole experience found Alamo extremely unhelpful and feel like I was part of a "SCAM"

Mr Andrew watkinson? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 30 2008??? 64??????? Booked a 7 seater suv and they still tried to hard sell an upgrade for two adults and a child! Car was not? valeted and interior was in poor condition for a car that had done only 10k miles. No instruction manual in car and no spare keys were available.

Mr Alan Roberts????????? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 30 2008??? 44??????? I was persuaded to take an upgrade but was not told the full price difference. my creditcard bill for the upgrade is higher than expected. I didnt ask for the free tank of fuel or the additional driver coverand possibly the price quoted does not appear to have included tax etc. The lady who served me was possibly right about the need for more luggage space but should have been clearer in what she was charging. Finally the car was the oldest I have ever hired. It was stained inside and smelt of wet diapers inside to the extent that we had to run the aircon flat out every time we got in it to clear the smell, and the wheels seemed to be out of ballance as there was a lot of vibration at 50 mph

Mrs Kay Slee?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 30 2008??? 67??????? Usrentacar excellent.? Alamo not so good. No choice of car available.? Had to have the Jeep Commander (was hoping for Durango) Car was scratched, stained seats.? Pushy staff trying to sell breakdown cover. Won’t use Alamo again.

Mr Robert Milford??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 30 2008??? 60???????

Mr Frederick John? Payne??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 30 2007??? 84??????? why not offer a free upgrade to returning customers, instead of trying to boost your sale, (bonus?) by showing upgrades that are up to double the rate.

Mr PAUL WOOLLISCROFT Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Apr 29 2009??? 100????? This is the second time we have rented from Alamo Orlando International and the service has been excellent – highly recommended

Mr Graham Bailey??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 28 2008??? 47??????? Initial hard sell by Alamo to upgrade to higher spec vehicle. When that didn’t work said they offered 75% discount on upgrade prices for Virgin Atlantic flyers (so might be worth suggesting this if you do want to upgrade).???? Then I was lied to by the counter staff at Orlando Airport that the insurance cover I’d already paid for only included 3rd party cover for other vehicles and not the hire car. As such they conned me into purchasing an additional $200 of insurance. Disgusted with their underhand tactics and blatant dishonesty to secure more $$$.??? Full-size SUV Chevrolet Tahoe was a great car, however I would never use Alamo again.

Mr Raymond Hooper?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 28 2008??? 100????? Surprisingly there was no queue and there was an excellent choice of vehicles. No hard sell except the roadside assistance which I rejected and signed a waiver.

Mr A Higgins??? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 28 2008??? 77??????? The Alamo/National staff (at MCO) are quite insistent that you take the car out full of fuel but state that it is a condition of the hire (at the price arranged by USrentacar) that you take the prepaid option for the fuel and bring the car back empty. I believe its my right to choose to bring the car back full and think that USrentacar could be a little bit more informative on this subject, even going so far as to telling its customers what their rights are under US law. Apart from that I was very pleased with the quality of car I received.

Mr james robinson??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 28 2008??? 97???????

Mr patrick dons??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 27 2009??? 80???????

Mr Andrew Kesson????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 27 2009??? 90???????

Mr Robert McGimpsey??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Apr 27 2008??? 70??????? Alamo rental agent did offer tyre / windscreen / key insurance for extra cost (why isn’t this included in "all inclusive" packages) but wasn’t especially pushy.??? Collection was marred by the greeter sending us from one end of the car park to the other looking for our size car (Durango) when the correct process is that kiosk staff will go and get this size of car for you.??? Although we’d specifically booked a Durango we were offered a Jeep Commander, which looks horrible, but the rear seats wouldn’t fold as the catch was broken so luckily were able to reject it.

Mr GEOFFREY BOND????????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 27 2008??? 94??????? the car companies now want you to pay for roadside breakdown and tyre repair as an extra .??

Mr LESLIE COLLINGE???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Apr 27 2008??? 90??????? Using this company has been no problem and I would recommend them to anyone in fact I will be using them again in November.Value for money and great vehciles.Keep up the good work and remain compeditive?

Mr D Brown??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport??? Apr 27 2007??? 90???????

Mrs Joanne Cowling???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 26 2008??? 77??????? After a long flight there were lenghty queues to pick up our car, also there is a strong emphasis for you to upgrade, which again after a long flight is not appreciated as I had initially carefully chosen the car my family needed.Others might be more susceptible to the sales pitch. However having said all that I was pleased with vehicle we hired.

Mr Stephen Bennett????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 26 2008??? 47??????? Alamo’s staff at MCO are completely useless sending usfirst on a wild goose chase around the multi storey for a car that we ahd to visit the kiosk/desk to pickup. When we got back to the kiosk having trudged around luggage andall in tow we found they didn’t have a full size in stock. Took a whole hour to get one… Would not use Alamo again unless they were VERY cheep…!?

Mr Paul Woodman?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 26 2008??? 100????? Recommend to anyone, great price for a great car

Mrs Barbara Dewsnap Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 26 2008??? 80??????? We booked a large SUV only to find on pick up that they had not got one ready and tried to give us a mid size SUV which we declined.? We had to wait for the large SUV which when arrived has damage to the back bumper

Mr shane lawson????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 26 2008??? 64???????

Mr Ivor Caple? Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport??? Apr 26 2007??? 44??????? I paid for a full tank, the tank was not full (just over 3/4 full), when I told staff they said they could not top it up onsite so I had to accept it.? On returning the car I mentioned this again (I only travelled 315 miles of "their" full tank but my tankfulls took me 385 miles), all they did was laugh saying it was close enough.? Obviously a full tank is anything over 3/4 full, if I had known this I would not have taken the Gold service.

Mr Colin Riddle??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 25 2009??? 50??????? Car was fine, but had 2 hour wait at airport to even get to desk then further 30 min wait for car.? Watch out for extra upsells they add on, we were asked "full insurance right?" assuming she was asking if we had it already I said yes, then she didn’t mention anything else, when she handed me the paperwork to sign I spotted the extra charge (think it was around $30/day) which I then told her I didn’t want, she did take it off after trying to hard sell it to me, it’s basically just breakdown cover so they can come and change a tyre for you, if anything else goes wrong with the car the way I see it is they either come and sort it out / collect or I’ll just leave the car where it is and they can deal with it.

Mr Neil Petrie? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 25 2009??? 60??????? Had a two hour wait at the Alamo desk in Orlando which was awful after a long flight.

Mr Jason Woollacott??? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 25 2008??? 77??????? Got stuck at the end of a very long queue, seems like I got there just after an american plane had also arrived.? Overall quality of the car was good, got to choose from a line of many different ones.

Mr Mark Williams??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 25 2008??? 70??????? More choice of cars as took 5 seater Toyota highlander as no Darangos available

Mr geoffrey gill Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 25 2008??? 20??????? paid for car in uk,on arriving in usa was told by alamo they didnt have the car we paid for,offered another for the price but this was not the same size as paid for,was offered another car similar to what we ordered,or so the man said,but this was no bigger than what we originally booked,i know this because the car a 7 seat dodge durango i have had before,ended up paying another $500+ dollars for a dodge journey and when 6th&7th seat up it left enough space for 1 case,stay clear of alamo.on that day lots &lots of people were having the same problem

Mr Lee Godfrey?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 25 2008??? 37??????? Queue to collect vehicle was ridiculous, 4 staff on desk who were too busy with sales patter to get on with getting customers through (these guys obviously work on commision) it took nearly 1.5 hours which after a 9 hour flight is ridiculous.? They try to force you to upgrade and take extra insurances which we already had anyway, and a full size 4×4 was more than big enough for 2 people but they wouldnt leave it wanted us to take a bigger car.? Car was valeted but not very well could hardly see through windscreen where previous users had placed sat nav.? We wouldnt rush to use alamo again unless they were ALOT cheaper than the next supplier.

Mr William Hurst????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 25 2008??? 87??????? The collection process was hampered by the? fact that 3 Virgin planes arrived at the same time at Orlando. I was very happy? with your service.

Mr Graham Hill??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 25 2008??? 84??????? We rented from Alamo at Orlando International via USrentacar.co.uk? The queue for the rental desk used up over an hour of our valuable holiday time and then the car we had booked was not available when we went to collect at the despatch area. Fortunately we did get upgraded to an excellent vehicle and the car was superb. Very good value for money and I will still rent from here next time.

Mr THOMAS BARKER???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar??????????? Florida – Orlando – (MCO) Orlando International Airport???????? Apr 25 2008??? 57???????

Mr I Brown????? Alamo Rent A Car??????? Sports Utility Vehicle A/C – Chevrolet Blazer or similar Florida – Orlando – (MCO) Orlando International Airport??? Apr 25 2007??? 64??????? I enrolled with the Alamo Direct to road scheme. However, I was informed by Alamo staff at MCO that Alamo don’t do it anymore. I specifically booked Alamo for this feature. A complete waste of time.

Mr Michael Kelly???????? Alamo Rent A Car??????? Full Size 4dr A/C – Chervrolet Impala or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 24 2008??? 74??????? Especially liked the fact that you get to choose your own car however staff do try to get you to upgrade and take out extra insurance and after a long flight its the last thing you need.

Mr richard hollamby???? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 24 2008??? 80??????? nice clean car.

Mr Graham Baird???????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 23 2009??? 66??????? Service received both from yourselves and Alamo was good. My only complaint was with the standard of vehicle provided. We were told at the Alamo desk that Alamo have now amalgamated with National and that smaller vehicles are now offered. For an intermediate all that was on offer was either a Ford Focus or a P T Cruiser whereas you were previously offered a larger Pontiac model as an intermediate. We found the choice of car to be very disappointing compared to what was previously available???

Mr Michael Barratt?????? Alamo Rent A Car??????? Compact 2dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 23 2008??? 57??????? Booked a compact, but as there were no compacts or intermediates, had a full size (which was really too big for just the two of us!)

Mr David Wade?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 23 2008??? 90??????? Despite ordering a vehicle we believed would be big enough for our party and baggage (7) this was not the case and had to upgrade at additional cost (the biggest they had). This proved expensive. You need to update your internet page !!!? Overall though the vehicle we upgraded to was excellent

Mrs Michelle Tulloch??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 22 2008??? 80??????? Only downside to the hire of the vehicle was that after a nine hour flight – and having paid in UK for full inclusive cover….the hire company still tried to tell me that we needed further cover at a cost of over $200….which we declined and when we read the documents we were given with the car, that extra cover was already included in the original booking.? So it would have been a waste of money.? It was annoying that they did this, it shouldnt be allowed.

Mr steven pearson??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 22 2008??? 100?????

Mrs Janine Foulkes-Williams??? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 21 2009??? 80??????? I pre-booked a 7 seater minivan and at the rental desk asked if a Toyota Sienna would be available. I declined to pay the extra $12 a day for this ‘upgrade’ but we were then able to go to the garage and choose any minivan from the row of 7 seaters. These included a Sienna – so we were happy!? Car great and return process very efficient. Would recommend US rentacar and Alamo.

Mr Brian Cullen??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 21 2008??? 94??????? WELL PLEASED WITH HIRE VEHICLE, AND SWIFT SERVICE ON COLLECTION AND RETURN. NO PROBLEMS AT ALL, SO DID NOT HAVE TO USE THE BACK-UP SERVICES.

Mr robert pemberton??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 21 2008??? 90???????

Mr Gary? Savva??????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 21 2008??? 87???????

Mr Matthew Whitton??? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 20 2008??? 44??????? Alamo gave a real hard sell, trying to tell us we had inadequate insurance and were not covered if we had an accident. They also claimed the car would not be big enough despite the fact we had the same car size in December and knew it would be. Would never use Alamo again! If we weren’t used to travelling to the states then we’d have been really anxious and would have handed over extra money for insurance we didn’t need. Not a happy customer.

Mr B Fisher – Lathwell Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 20 2008??? 30??????? The staff at MCO were totaly unintressted once they found they could not sell us a upgrade ,also the car pick up was a shambles there was no one to direct you to the right cars you were left to sort it out your selve .? We ended up with a dirty car the interior was a disgrace ,carpets filthy seats not working it made our 3 weeks very uncomfortable

Mr Alan Bradshaw?????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 19 2009??? 73???????

Mr Malcolm Wilson????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 19 2008??? 90??????? Alamo always try to make you upgrade the vehicle. Also they now try and make you pay for call out assistance insurance if you get a flat tyre etc. If the car breaks down you should not have to have insurance to have it repaired or exchange.?

Mr Derek Collins????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 19 2008??? 44??????? On arrival at Orlando airport we were informed that the car booking had been cancelled.? Ongoing compaint about the service.

Mr Colin Riddle??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 19 2008??? 74??????? Wasn’t able to use the direct to road system even though I’d registered on the USRentACar site so had to queue up to get the car.? Car was fine once we got it and return process was very easy.

Mr Andrew Perry???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 19 2008??? 94???????

Mr Nigel Moore?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 19 2008??? 97???????

Mr david taaffe Alamo Rent A Car??????? Economy 2dr A/C – Hyundai Accent or similar? Florida – Orlando – (MCO) Orlando International Airport??? Apr 19 2007??? 94??????? We originally booked to collect our rental car at Tampa and then realised we were flying into Orlando and had just 30 minutes to change the collection point.? This was done with the help of the staff at Rent-a-car whom we found to be superb.

Mr James Watson??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or similar??????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 18 2009??? 43??????? alamo staff are too heavy on pushing customers to upgrade their hire for more money

Mr Nigel Moore?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 18 2009??? 36??????? Not happy about being forced to pay for tank of fuel at inflated price!? Booked the same grade of car last year but had problems getting the a similar sized car this time. Very unhappy!!?

Mr ROLAND RANDRIAMBOLOLONA????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar? Florida – Orlando – (MCO) Orlando International Airport???????? Apr 18 2008??? 100????? great services and very good price.? cheers? Roland

Miss claire swift??????????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 18 2008??? 90??????? VERY PLEASED WITH EVERYTHING, ONLY LAST TIME I BOOKED WITH YOU I GOT A FREE UPGRADE.

Mr brian? johnston??????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 18 2008??? 47??????? Went to the trouble of registering for the fast track service.Complete waste of time ! Process took well over an hour from approaching the rental counter to driving out of the garage !!

Mr Mark Hoyle??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 18 2008??? 47??????? Why do Alamo insist on trying to sell extras?

Mr Colin McLellan?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 18 2008??? 84???????

Mr Barbara Harber????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Apr 18 2007??? 77??????? Usual hard sell for upgrade at counter, but otherwise good.

Mr Ron Henderson?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 17 2009??? 80???????

Mrs Lynne Hodgson???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 17 2008??? 100????? These comments refer to the staff at the point where we picked up our vehicle. The desk staff were not as helpful in the aiport and seemed as always to focused on offering unnecesary sales and unsolicited upgrades.

Mr des mcaleer??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 16 2009??? 53??????? staff tried to repeatedly get me to agree to an upgrade and insurance i didn’t need or want. After a long flight all i wanted was to get in the car i ordered, with the insurance i ordered and go and start my holiday.

Mr paul henstridge??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 16 2008??? 100?????

Mr alan meah?? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Apr 16 2007??? 100????? i will be booking with you next year

Mr Jonathan Bryant????? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 15 2008??? 80???????

Mrs MAY SHANAHAN???????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 14 2008??? 100?????

Mr John England????????? Alamo Rent A Car??????? Intermediate 2dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 14 2007??? 87???????

Mr lee selkirk?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 13 2009??? 34??????? I have booked several times in the past i did not want? to pay for an upgrade so that avenue was dropped by the assistant she then moved asked for a card as per normal. The next thing i find i have been charged double the price for a tank of fuel. I had booked a Full size 4×4 but they did not have anything suitable( a nissan pathfinder is not a full size 4×4).I ended up taking a nice looking standard sized SUV? but could not help thinking i had been ripped off. Over all probably the most disapointed i have ever been.?

Mr H Chapman??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 13 2008??? 80???????

Mr Alan Connelly???????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 12 2008??? 94??????? We will definitely use usrentacar again as their deal could not be beaten. We were slightly worried as the confirmation e-mail didn’t arrive when it was meant to, but apart from that we had no problems at all.

Mr andrew pryde???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 12 2008??? 100?????

Mr Steven Parker???????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Apr 12 2008??? 94???????

Mr Martin Brown???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 12 2008??? 90???????

Mr Shaun Davies????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 11 2009??? 63??????? Alamo tried very aggressively to make us upgrade at a cost of 200 dollars,(which we did not do) when we collected the car from the car park , we had the car they tried to make us upgrade too. The couple next to us at Alamo’s reception were having the same hard sell, BE WARNED DO NOT FALL FOR THE UPGRADE, IT WILL COST YOU DEAR !!!

Mr Jason Stevenson???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 11 2009??? 53??????? Poor service when collecting my vehicle, had to wait over 1 hour to get my vehicle!!

Mr Michael Penney????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr 11 2009??? 54??????? The upholstery of the vehicle was stained and dirty. It smelt of smoke and had ash in the car. This was the worst rental vehicle I have ever had.

Mr R Clarke???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr 11 2008??? 100????? Excellent.No problems,definetly recommended and the price was fantastic.

Mr andy symons?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr 10 2008??? 80???????

Mr William Wright??????? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Apr? 9 2008???? 94???????

Mr paul shayler Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 8 2009???? 67??????? They did not have the vehicle that we chose online and the alternative they offered us was smaller in luggage capacity. We were offered an upgrade at an extortionate rate. Beware!

Mr Derrick Carlton?????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 8 2008???? 100????? Excellent service.Will be back!

Mr Iain Minns?? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 8 2008???? 97??????? It was problem free and very easy.

Mr Frank? Hanwell?????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Apr? 8 2008???? 100?????

Mr Steve Blackburn???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 8 2008???? 100?????

Mrs Marlene Thompson?????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 8 2007???? 100????? My family were very happy with the service we received, the whole process was smoothly ran.

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Mr David Clark??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 6 2009???? 46??????? The queue at the airport desk in Orlando was huge with only one Alamo clerk manning the desk. Eventually I was told the 7 seat Dodge Durango I’d chosen was too small for the six of us with our luggage. They did me a ’special’ deal which eventually cost me an extra $389 over the two weeks. Had I not been so tired and frustrated after an hour and a half in the queue I might have realised that a lot of the luggage could have gone on our laps for the short trip to our rented villa. What was initially a great price for a two week rental turned out to be very expensive.

Mr malcolm heath???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 6 2008???? 34??????? staff at collection point very pushy tried to push us into updating more than we wanted.we found damage to the car tried to get intouch with yourselfs but could not.no spare tyre for car.overall very disapointed.yours m heath

Mr Clive Alder Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 5 2008???? 40??????? After queuing for some considerable time at Alamo, we were advised at the check- in desk that the car available to us would be either a Jeep Commander or Dodge Durango.? However, neither of these were available when we walked to the car park and the staff did not seem to know which were the 7 seater SUV’s.? There was only one Toyota Highlander 7 seat available but in white but we did not want white so we chose to downsize to a regular size SUV (no refund).? However, when we saw this in the daylight the seats were filthy which was disappointing.? We would not choose Alamo again in the future.

Mrs tracy rogers?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 5 2008???? 97??????? Excellent service, we missed our connecting flight to orlando and had to take a flight to Tampa instead. A quick phone call to Alamo and details were changed qucickly and without ans hassle.

Mr Frank Preston???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 5 2008???? 77??????? Overall, Alamo were very good. However, as usual it was the ‘hard sell’ to upgrade to a more expensive model – which I found very tiresome. Car collection was straightforward, but as usual itwas ‘here is your car and keys, bye!’- no showing of any features, etc. Car return system at Orlando International Airport was straightforward and faultless.

Mrs Alison Hood????????? Alamo Rent A Car??????? Compact 4dr A/C – Chervrolet Cavalier or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 5 2008???? 90??????? Trouble free car hire. Went exactly to plan. Shame about the queues in the airport to collect the car but that is par for the course anyway.

Mr michael burt??????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Apr? 5 2008???? 100?????

Mr Gary Cook Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 5 2008???? 97???????

Mr Andrew Vane???????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 5 2008???? 87???????

Mr James Reed??????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 4 2009???? 33??????? A 2 hour queue to collect the car from Orlando International Airport as they try to sell everyone upgrades. Choice of only 4 SUV vehicles.

Mrs Geraldine Asher??? Alamo Rent A Car??????? 8 Seater Minivan A/C – Dodge Grand Caravan or similar????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 4 2009???? 76??????? I filled in an alamo Direct Line form yet I was waiting over an hour in line to do the paper work to collect the car. At MCO Alamo have auotmated pick up points you should look into making these avaivalbe to your customer.

Mr thomas robinson????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 4 2008???? 80??????? quick and easy service to use. would recommend

Mr Robin Annis??????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 4 2008???? 77???????

Mr Stephen Bowker???? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 4 2008???? 57???????

Mr philip younger???????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 4 2008???? 84???????

Mr robert gwyer?????????? Alamo Rent A Car??????? Economy 2dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Apr? 3 2008???? 70??????? I was told by the alamo agent that I had to return the car empty and thus pay for a full tank of fuel,usually with Budget this is an option and is not mandatory. I object to this.

Mr james rimmer????????? Alamo Rent A Car??????? 15 Seater Minivan A/C – GMC Rally or similar Florida – Orlando – (MCO) Orlando International Airport??? Apr? 3 2008???? 90??????? we hired the 15 seater van (minibus)great price from usrentacar direct, cost was a third of what alamo wanted direct through themselves. alamo staff try the upgrade stuff as usual, just decline all the upgrades and add ons and get a cheap deal from usrentacar. 3 weeks cheap car hire, no hassle motoring. definitely use again, and recommend to all my friends. thanks

Mr Graham Baird???????? Alamo Rent A Car??????? Intermediate 4dr A/C – Oldsmobile Alero or similar?????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 3 2008???? 80???????

Mr Gary? Everett????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 2 2009???? 57??????? Type of car booked not available had to wait 40 minutes for a different type of vehicle to be delivered and then it had not cleaned inside

Mr Andrew Burnett????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 2 2009???? 20???????

Mr Andrew kew?????????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 2 2008???? 80??????? Good service overall although the "hard sell" to upgrade a bit tiresome!!

Mr Martin Mewse??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 2 2008???? 57??????? I booked a full size SUV yet when I arrived to collect the car no one seemed to know if one was available. I got a very strong impression they had to borrow one from another company. Seems strange considering the vehicle was booked well in advance. As ususal with Alamo the cleanliness of the interior of the car left a lot to be desired, but as they where the cheapest compant by far no doubt I’ll book them in the future and put up with it.

Mr Adrian Crowe???????? Alamo Rent A Car??????? 8 Seater Minivan A/C – Chevrolet Venture or similar???? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 2 2008???? 30??????? Was sold extra insurance that wasn’t necessary. Was also told the car would only fir in 3 cases when it actually took 7 in the boot!!

Mr David Bamber??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 2 2008???? 74???????

Mr Dave Moorghen????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 1 2009???? 76??????? Long queues at Orlando Airport to collect car, took about 50mins to be seen, not the best thing after a long flight at 11pm.? Was offered an upgrade of larger car after being told the one we had ordered was not going to be big enough!! We were so tired we agreed and paid the extra money.? ??All in all, ended up with great car loads of space would use the company again.

Mr Daniel Jackson??????? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 1 2009???? 76??????? long wait at airport and pressure to upgrade by staff but good car

Mr Roddy Moorcroft?? Alamo Rent A Car??????? Intermediate Sports Utility A/C – Chevrolet Equinox or Similar? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 1 2009???? 70??????? waited over 1 hour to collect. Upgraded to hummer and was then told didnt have one which was dissapointing??? Regards??? Rod moorcroft

Mr Leslie Wood?????????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 1 2008???? 74??????? Booking in at the Airport – Was a very slow process.??? Collection of car from Car park – When I picked up the car from the car park basically I was given the key & was left to my own devices, no comment to say what type of fuel, about the release of the handbrake, or how to adjust the car seat. It would have been nice to be given a quick run down of the main points of the car I had been issued with.??? Also what to expect when leaving the car park, papers had been put in the case so had to dig them out to get out of the car park.??? Checking out – Was very effcient.??? Although more of a hand over of the car would of greatly assisted, overall I was very happy with the car, & the initial on line booking process.??? Will be back next year.

Mr Andrew Jolliffe??????? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?????????? Apr? 1 2008???? 50??????? Excelent Price, Poor Service at Airport

Mr Edwin Goodchild??? Alamo Rent A Car??????? Economy 4dr A/C – Chevrolet Aveo or similar? Florida – Orlando – (MCO) Orlando International Airport??? Apr? 1 2008???? 40??????? The car choice is good and at orlando mc coy you choose your own car.? But the wait for service can be half an hour in the queue with two staff to serve a dozen customers??

Mr philip chilvers????????? Alamo Rent A Car??????? Convertible 2dr A/C – Chrysler Sebring or similar???????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 1 2008???? 100?????

Mr philip chilvers????????? Alamo Rent A Car??????? 7 Seater Minivan A/C – Chervrolet Uplander or similar? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 1 2008???? 100?????

Mr N Fawcett? Alamo Rent A Car??????? 4×4 7 Seater Full Size? A/C – Dodge Durango or Similar?????????? Florida – Orlando – (MCO) Orlando International Airport?? Apr? 1 2008???? 97

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