The collection took 1 1/2 hours and we were very late to get to our destination. The service guy had no idea what he was doing and did not explain anything very well at all. They offered us a cheaper fuel rate to rfill the engine on return and then on return tried to charge us about $30 more than we would pay at a fuel station so we then had to go out and fill up the fuel ourselves. Very bad service!
My Ratings Total 47%
How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent
1
How satisfied were you with the vehicle standard? 1=Poor 5=Excellent
5
How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent
1
How satisfied were you with the price you paid? 1=Poor 5=Excellent
3
How would you rate the over all experience? 1=Poor 5=Excellent
2
Would you use this supplier again?
No
Car Rental Company: Thrifty Car Rental
Pick Up Location: Montreal Trudeau Airport, Montreal, Canada
Vehicle Received: 7 Seater Minivan A/C
Date of Collection: Feb 15 2008
Age of Lead Driver: 35-44
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