(MIA) Miami International Airport, Miami, Florida – Mr Derek Forrest

The Budget agent tried to pass off a vehicle which did not even meet Budget’s compact car spec as an intermediate car. She also ignored the free upgrade coupon and the inclusion of the free tank of fuel, and prepared the contract on the basis of a charge for fuel used at $6.99 per gallon. We then had a further 45 minutes to wait until the vehicle was delivered. It had no central locking, no power windows or mirrors, no alarm system and no cover for the back of the vehicle. No insurance details were provided. I found out later that it is illegal to drive a vehicle in USA without insurance details. The only way we managed to avoid paying twice for fuel was by printing out another of the prepaid voucher from USrentacar’s website and presenting it on return of the vehicle.

My Ratings Total 37%

How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent

1

How satisfied were you with the vehicle standard? 1=Poor 5=Excellent

1

How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent

2

How satisfied were you with the price you paid? 1=Poor 5=Excellent

3

How would you rate the over all experience? 1=Poor 5=Excellent

2

Would you use this supplier again?

No

Car Rental Company: Budget Rent A Car

Pick Up Location: (MIA) Miami International Airport, Miami, Florida

Vehicle Received: Compact 2dr A/C (Free upgrade to the Intermediate 2dr)

Date of Collection: Oct 5 2007

Age of Lead Driver: 45-54

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