Rented from Palma airport, Majorca.
We thought Avis were okay until we returned the car. The last day of our holiday we found that someone had stolen the glass from one of the wing mirrors, there was no other damage at all. Despite the terms saying ‘negligent action’ and we couldn’t see how someone taking the glass from the car when it was parked out side the hotel was our fault, we had to pay 130 euro.
It wasn’t even so much the amount – which does seem expensive for a piece of glass – it was the attitude of the staff. They just printed out a reciept for us to sign without even explaining the charge, they were rude, wouldn’t listen to what we were saying and at one point just turned away from us to talk among themselves. One man even snatched the receipt off me and shouted in my face. When I went to the desk to complain the woman just shrugged at me. There were lots of other customers there also getting frustrated with the rudeness of the staff.
A very unfortunate end to what was a lovely holiday – don’t rent with them, they don’t care one bit about customer service.
My Ratings Total n/a
How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent
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How satisfied were you with the vehicle standard? 1=Poor 5=Excellent
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How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent
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How satisfied were you with the price you paid? 1=Poor 5=Excellent
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How would you rate the over all experience? 1=Poor 5=Excellent
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Would you use this supplier again?
No
Car Rental Company: Avis Rent A Car
Pick Up Location: Palma Airport (Majorca)
Vehicle Received: Full size 4dr
Date of Collection: 9/7/09
Age of Lead Driver: 35-44
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