(SFO) San Francisco International Airport, San Francisco , California – Mr Mogens Buch-Larsen

I must admit that i did not understand the division of responsibilty of USrentacar and of the supplier Dollar. I thought that i have paid for everything when I rented the car through USrentacar, but after I have delivere the car back to dollar I received an extra bill of 356.61 dollar. It seems that I have signed an aggrement when I picked the car up, where I have ackknowledged that. But I am not aware that I have should have done that. But I have e.g. paid for taxable Tot (181.85 dollar) and roadsave (84.83 dollar). Is these items something I could have said no to, or should everybody pay that ? And if everybody should pay that – why is not a part of the amount I paid through USrentacar?

My Ratings Total 44%

How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent

3

How satisfied were you with the vehicle standard? 1=Poor 5=Excellent

2

How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent

3

How satisfied were you with the price you paid? 1=Poor 5=Excellent

1

How would you rate the over all experience? 1=Poor 5=Excellent

3

Would you use this supplier again?

No

Car Rental Company: Dollar Rent A Car

Pick Up Location: (SFO) San Francisco International Airport, San Francisco , California

Vehicle Received: 7 Seater Minivan A/C

Date of Collection: Jul 11 2008

Age of Lead Driver: 55+

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