After reading my details I was told to pick up my vehicle (three rows away) I arrived to find that there were no SUV’s in the rows where I was directed to?????? I returned to the reception to ask for help and was told that she had made a mistake and thought that I was picking up a full size car not a full size SUV. Then I had to wait for 45 min’s until they found my the correct one. Not very good for first experience of Alamo but this would not put me off using them again.
My Ratings Total 77%
How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent
2
How satisfied were you with the vehicle standard? 1=Poor 5=Excellent
5
How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent
4
How satisfied were you with the price you paid? 1=Poor 5=Excellent
4
How would you rate the over all experience? 1=Poor 5=Excellent
4
Would you use this supplier again?
Yes
Car Rental Company: Alamo Rent A Car
Pick Up Location: (MCO) Orlando International Airport, Orlando, Florida
Vehicle Received: 4×4 7 Seater Full Size A/C
Date of Collection: Sep 19 2008
Age of Lead Driver: 45-54
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