Union Square (750 Bush Street), San Francisco , California – Mr john hunter

Obliged to upgrade as booked car would not have coped with luggage as implied in original booking. Waited over 1hour in SF to get car told had fuel for 499miles and to return empty to LA. 12 miles up freeway in next to outer lane ran out of fuel; extremely lucky to be able to reach shoulder and park otherwise great risk of serious collision from behind and ? what injury to all four passengers including 2 children. No water in screen washer and no instruction manual for car. Car good to drive and reception member of staff at LA concerned at poor preparation of vehicle and cost of tank of fuel gave $40 dollar refund. Could do better!

My Ratings Total 40%

How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent

1

How satisfied were you with the vehicle standard? 1=Poor 5=Excellent

4

How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent

1

How satisfied were you with the price you paid? 1=Poor 5=Excellent

2

How would you rate the over all experience? 1=Poor 5=Excellent

2

Would you use this supplier again?

No

Car Rental Company: Alamo Rent A Car

Pick Up Location: Union Square (750 Bush Street), San Francisco , California

Vehicle Received: Full Size 4dr A/C

Date of Collection: Apr 7 2008

Age of Lead Driver: 55+

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