pr-ordered an Intermediate 2 door car with a free upgrade to a large 2 door car. Recieved a "mid-size" 4 door car which was a VW Jetta, when questioned as to the original request for a large 2 door I was told that that was what was ordered and if I wanted a large car then I would have to pay extra. I took the Jetta which is classified as a compact by my usual rental car supplier Alamo, so did not make any saving as the Alamo price was slightly less than your for the same car. Unimpressed with the attitude of the Staff at MIA rental.
My Ratings Total 50%
How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent
3
How satisfied were you with the vehicle standard? 1=Poor 5=Excellent
3
How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent
2
How satisfied were you with the price you paid? 1=Poor 5=Excellent
3
How would you rate the over all experience? 1=Poor 5=Excellent
2
Would you use this supplier again?
May Be
Car Rental Company: Budget Rent A Car
Pick Up Location: (MIA) Miami International Airport, Miami, Florida
Vehicle Received: Intermediate 2dr A/C (Free upgrade to the Full Size 2dr)
Date of Collection: May 22 2008
Age of Lead Driver: 55+
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