I booked a 4 door car with free upgrade. When I went to pick the car up, was informed there were no 4 door cars and we were allocated a 2 door small car. This was rejected and did receive a slightly bigger car although could not fit the 4 suitcases as indicated on the booking sheet. On return, I had booked the car until 8pm but the confirmation in USA said 3pm – told not to worry but the company, when returning the car, wanted to charge me for the additional hours. This took a lot of time to clarify and no charge in the end. I would use USrentacar again but definately not BUDGET cars
My Ratings Total 34%
How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent
1
How satisfied were you with the vehicle standard? 1=Poor 5=Excellent
1
How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent
1
How satisfied were you with the price you paid? 1=Poor 5=Excellent
4
How would you rate the over all experience? 1=Poor 5=Excellent
2
Would you use this supplier again?
No
Car Rental Company: Budget Rent A Car
Pick Up Location: (MCO) Orlando International Airport, Orlando, Florida
Vehicle Received: Compact 4dr A/C (Free upgrade to the Intermediate 4dr)
Date of Collection: Sep 4 2008
Age of Lead Driver: 35-44
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