Extremely poor customer service!!! I recently made and confirmed a reservation using my entertainment book coupon. When I arrived at the pick-up location after walking .75 miles, I was informed that I could not rent a car due to a credit issue. Although I had efficient funds in my bank account for which I was using my debit card they refused to rent a car for me. At no point prior to pick-up was I notified that the rental would be contingent on a credit check. Although inconvenient, the situation actually worked to my advantage because I went across the street and rented a car from Budget rental for less money.
My Ratings Total n/a
How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent
1
How satisfied were you with the vehicle standard? 1=Poor 5=Excellent
0 – with Avis as I didn’t get one, with Budget (4)
How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent
1
How satisfied were you with the price you paid? 1=Poor 5=Excellent
3
How would you rate the over all experience? 1=Poor 5=Excellent
1
Would you use this supplier again?
No
Car Rental Company: Avis Rent A Car
Pick Up Location: (MCO) Orlando International Airport, Orlando, Florida
Vehicle Received: Intermediate 2dr
Date of Collection: 11/9/09
Age of Lead Driver: 35-44
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