i would just like to comment on my rental experience out of JFK international airport. i arrived in new york off a flight from dublin. i had to get to pennsylvania that night to visit a very sick relative of mine. it was all last minute so of course i didn’t have time to make a proper reservation. i’ve rented with avis before and it’s ALWAYS been a great experience. when i was sorting out a car with the representative he assigned me a death trap (kia rio) and then proceeds to charge me $120.99 a day. the best rate they had, he claimed. waaaaaay overpriced if you ask me but again, i was in a hurry to get to PA, i agreed and was on my way. on my way back from central PA i gave plenty of time in order to return the car. i hit traffic right after exiting I-80 onto I-287. what should have been a 1.5 hour car trip took me 5 hours. anyone who is in traffic for that long can understand my frustration. i knew i couldn’t make it back to JFK in time so a closer option was nanuet, ny. when i dropped the car off i explained my situation and even though i was 3 hours late returning the car i was charged for a whole day. another $120.99!! this is ridiculous to me. it’s a kia rio!! i feel completely scammed and i’m soooo disappointed in avis. i called customer service to inquire about my issue the refund was not approved. the second time i called to inquire they said i would be credited with half a day. i appreciate that but i was still charged for the other half of the day i wasn’t driving the car. if i would have known this to be the outcome i would have kept the car for a half a day longer to get my money’s worth. i will never use avis again. my father is a rewards member and has been for years and after this disaster he has vowed never to use avis again as well. i am extremely disappointed with my experience and especially coming from one of the most traveled through airports in the world. i know you have the right to raise your rates but to charge that much for a bottom line car is ridiculous. i will be sure to share my experience on every car rental review website so this never happens to anyone else.

My Ratings Total 0%

How satisfied were you with the collection process of the vehicle? 1=Poor 5=Excellent

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How satisfied were you with the vehicle standard? 1=Poor 5=Excellent

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How satisfied were you with the service you received from the staff? 1=Poor 5=Excellent

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How satisfied were you with the price you paid? 1=Poor 5=Excellent

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How would you rate the over all experience? 1=Poor 5=Excellent

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Would you use this supplier again?

No

Car Rental Company: Avis Rent A Car

Pick Up Location: JFK (America)

Vehicle Received: Compact 4dr

Date of Collection: 07/08/09

Age of Lead Driver: 35-44

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